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Booked/Paid for a hotel online which was then cancelled

  • 23-02-2011 04:02PM
    #1
    gazzer
    Registered Users, Registered Users 2 Posts: 4,050 ✭✭✭


    I used a website http://www.airasiago.com/travel/arc.cfm?nav=enMALAYSIA on Monday last to book accomodation in Koh Samui for this coming September. There was a sale on accomodation with rooms from 5RM a night (Ringgit Malaysia currancy). It works out at about €1.20 a night.

    When I put in the dates the first hotel that came up (out of a choice of 138) was a place called Samui Cliff Resort and Spa. There was an 'Exclusive Deal' with this hotel where the 8 nights in total was costing €54 for a deluxe room. A deluxe room with sea view was a lot more expensive at €440 in total.

    I figured this offer was too good to be true but the fact it was an 'Exclusive Deal' had me thinking it might be a legitimate offer, as well as the fact that on the home page it was stating that there was a sale on rooms for as low as €1.20.

    Anyway I made the booking (half expecting the booking to be rejected). I got a confirmation email confirming the booking and a link to a Voucher that needs to be printed and brought to the hotel. I got a second email the following day again confirming the booking. The cost of the accomodation was taken from my account on Monday. However this morning I received an email from AirAsiaGo to say that my booking had been cancelled due to a misprice.

    I am of the opinion that if a booking is made and money is taken from my account and I get 2 confirmation emails then a contract has been made between myself and the company. However I dont know anything about malyasian law so I was wondering if anybody here could tell me if I have any comeback with the company?

    Thanks


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