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Errors on my bill - again!

  • 23-02-2011 12:47am
    #1
    Tea 1000
    Registered Users, Registered Users 2 Posts: 4,520 ✭✭✭


    Who can I talk to about errors on my bill for the 3rd time in a row, despite being assured that it was sorted?
    Thanks.


Comments

  • #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Tea 1000 wrote: »
    Who can I talk to about errors on my bill for the 3rd time in a row, despite being assured that it was sorted?
    Thanks.
    Hi Tea 1000
    I can advise you here. If you PM me your line details I will iinvestigate this for you and will have answer later today or tomorrow.
    Regards
    Tony


  • #3
    Tea 1000
    Registered Users, Registered Users 2 Posts: 4,520 ✭✭✭Tea 1000


    Thanks Tony, PM sent!


  • #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Tea 1000 wrote: »
    Thanks Tony, PM sent!

    Hi Tea 1000

    Yes have recieved this now and will be in contact tomorrow.
    Tony


  • #5
    Tea 1000
    Registered Users, Registered Users 2 Posts: 4,520 ✭✭✭Tea 1000


    eircom: Tony wrote: »
    Hi Tea 1000

    Yes have recieved this now and will be in contact tomorrow.
    Tony
    Hi Tony,
    Haven't received any contact yet, is there any update on this?


  • #6
    Tea 1000
    Registered Users, Registered Users 2 Posts: 4,520 ✭✭✭Tea 1000


    Bump...


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  • #7
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Tea 1000 wrote: »
    Bump...

    Hi Tea 1000
    my apologies, had send this for clarification but should have chased it. I will be in contact tomorrow. Promise.
    Tony


  • #8
    Tea 1000
    Registered Users, Registered Users 2 Posts: 4,520 ✭✭✭Tea 1000


    eircom: Tony wrote: »
    Hi Tea 1000
    my apologies, had send this for clarification but should have chased it. I will be in contact tomorrow. Promise.
    Tony
    Hi again Tony, any update? Got no call on Friday.


  • #9
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Tea 1000 wrote: »
    Hi again Tony, any update? Got no call on Friday.
    Hi Tea_1000
    Apologies for dely.
    The €42 per month (for the first six months) is if the customer is on the NGB basic 10GB with talktime chatter.
    However you are on the NGB regular 30GB package. If this is not the package you requested please let me know.
    Tony
    eircom Next Generation Broadband Regular & eircom talktime chatter Buy Now €46.98 per month €51.78* per month


  • #10
    Tea 1000
    Registered Users, Registered Users 2 Posts: 4,520 ✭✭✭Tea 1000


    eircom: Tony wrote: »
    Hi Tea_1000
    Apologies for dely.
    The €42 per month (for the first six months) is if the customer is on the NGB basic 10GB with talktime chatter.
    However you are on the NGB regular 30GB package. If this is not the package you requested please let me know.
    Tony
    eircom Next Generation Broadband Regular & eircom talktime chatter Buy Now €46.98 per month €51.78* per month
    I'm on the 3GB package alright, but I signed up to that via an on-line deal for €42 for 6 months. That page seems to be gone now, but the girl I spoke to on the phone 2 months ago confirmed that I was on that pack at that price.


  • #11
    Tea 1000
    Registered Users, Registered Users 2 Posts: 4,520 ✭✭✭Tea 1000


    Any update?


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  • #12
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Tea 1000 wrote: »
    Any update?
    Hi Tea_1000
    have PM'd you now.
    Tony


  • #13
    Tea 1000
    Registered Users, Registered Users 2 Posts: 4,520 ✭✭✭Tea 1000


    Thanks for the follow up Tony... looks now like it was my mistake rather than Eircom's, sorry for the inconvenience... I withdraw my false accusation humbly!


  • #14
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Tea 1000 wrote: »
    Thanks for the follow up Tony... looks now like it was my mistake rather than Eircom's, sorry for the inconvenience... I withdraw my false accusation humbly!

    Hi Tea 1000
    no problem Tea 1000, :) hope you got the package best suited to you.
    If you do have any query in future just let me know.
    Regards
    Tony


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