Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Proxy 502 error on Magento site

  • 21-02-2011 6:19pm
    #1
    spartacus93
    Registered Users, Registered Users 2 Posts: 1,453 ✭✭✭


    Hi Guys

    Have Magento installed here http://www.nirvanabeautyspa.com . We use Paypal Pro to accept payments, and onestepcheckout to simplify the checkout process.

    The site is constantly getting proxy errors displayed on screen.

    1) When we log into the admin, we are often faced with this error on screen, refreshing the page makes it disappear.

    http://img820.imageshack.us/img820/1748/adminerror.jpg

    2) When a customer tries to make payment. They are confronted with this error while the order is being processed.

    http://img51.imageshack.us/img51/7676/customererror.jpg

    This is the one that effects us the most, as when this error appears on screen, customers click back and re place the order. Thus, resulting in them being charged twice.

    I don't think it's a magento problem, as it's all fairly standard, the core files were not edited.

    The host doesn't think it's his problem, he's pointing the finger at paypal.

    Paypal are saying no way, nothing to do with us.

    As are onestepcheckout (this is a magento extension used to bring the checkout the process from ~5 pages to just 1)

    Initially, it was just a problem on checkout, hence why paypal and onestepcheckout were involved, but the problem is happening more and more in the admin section. These errors are never seen while browsing the site / store.

    I have a good knowledge of design, html, css, php, MySQL, and magento, but know very little about appache / mod_rewrite and all these other things I've been reading about on the net whilst researching the error.

    I do not have full access to the server, only FTP and phpMyAdmin.

    If anyone could shed any light on this error it would be fantastic.

    Thanks in advance for any help.

    Regards,

    Brian


Comments

  • #2
    cgarvey
    Registered Users, Registered Users 2 Posts: 3,889 ✭✭✭cgarvey


    spartacus93 wrote: »
    The host doesn't think it's his problem, he's pointing the finger at paypal.

    Is is it on shared hosting? Depending on how PHP is configured, it could be hitting a resource limit. Magento is quite the beast, in fairness, so if it was shared hosting, this would be understandable.

    But certainly, those proxy errors aren't PayPal-related. They're between your apache httpd server and the Magento PHP execution.

    If it's your own server / VPS, you can try tweaking the PHP/CGI resources. If it's shared hosting then you'll probably have to consider a move. Their claim that it is nothing to do with them is not helpful, and doesn't inspire confidence. If it was a PayPal issue, you wouldn't see the Apache errors (Magento handles the errors gracefully itself).


  • #3
    spartacus93
    Registered Users, Registered Users 2 Posts: 1,453 ✭✭✭spartacus93


    Cheers for the reply Cgarvey.

    I found out after posting this thread that the site is actually hosted by Rackspace in the UK. It turns out it could be a problem with the way they manage SSL requests.

    I have been discussing it over on the irishwebmasterforum.com, you can see the thread and the possible solution over there.

    Thanks again

    Brian


Advertisement