Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Are there still Dell Account Managers in Ireland?

  • 18-02-2011 11:32am
    #1
    jasonb
    Registered Users, Registered Users 2 Posts: 3,341 ✭✭✭


    Hi there...

    My company have been Dell customers for years and up until a few months ago had an Irish Account manager who was always quick to respond and very helpful.

    When she left I was given a 'point of contact' in India and they've been changed twice since then. The service has gone out the window, when I last sent an email looking for a quote for approx. 10 PCs and Laptops I was told to go online, get the prices from the website and send it to them and he'd see if he could beat the price!

    I have a sneaking suspicion that we don't buy enough equipment to be treated as an important customer and we've basically been relegated to the 'home user' type account. But before I start ringing Dell here in Ireland and talking to Customer Services, I just wanted to check to see if there are any people here who still have Account Managers in Ireland, so I can try to get one back for us!

    Thanks...

    J.


Comments

  • #2
    Skerries
    Registered Users, Registered Users 2 Posts: 12,705 ✭✭✭✭Skerries


    We are a big user of Dell and have an Irish account manager but would be in the 1000's of pc bought per year
    Untitled Image




  • #3
    jasonb
    Registered Users, Registered Users 2 Posts: 3,341 ✭✭✭jasonb


    Thanks for your reply...

    I reckon we're just not considered big enough and have been farmed off to India, but at least when I ring Customer Support now I can ask for an Irish Account manager knowing that they exist!

    Thanks again...

    J.


Advertisement