€40 credit gone in one day on o2!!!

DavidBowie

I HATE o2!!!!

Okay i have an X10i touchscreen phone and topped it up by €40 yesterday,
All ready to go! I set up my free texts to any network and was ready to go!!

However!!

Today i went over my daily 50mb poxy pre pay daily allowance and didn't realise until the internet stopped working.
I checked my credit and my balance is 0.00

For F**ks sake o2!
You could send a text to warn people that they have reached there limit or just stop the net for the day!!!!!!!

I'm raging!

I had an iPhone on o2 2 years ago and had the exact same problem,now it's strange that i moved to meteor and NEVER went over my limit!

I only bought the x10! yesterday and it was locked to o2 and here we go again!!

X10i is now up for sale and i am TOTALLY boycotting o2 and warning everyone too..

I'm sorry if i come across as annoyed...BUT I AM!!

Any one else have this problem???

Kensington

All the networks are pretty much the same when it comes to data overuse - they will crucify you.

O2, Vodafone and 3 charge 99c/€1 per megabyte over.
Meteor charge €20.48 per megabyte.

Get the NetCounter app from the Android Market.
Set up usage alerts so that at, say, 40MB it notifies you.

Gingersnaps

You weren't robbed. You used up your credit. Take responsibility for your own actions. You use something, you pay for it. Simple.

DavidBowie

Ginger a warning wouldn't go astray!

Comreg will no doubt look into this at some stage..

Walkman

OP are you not an international rock star, can you not afford €40 :P

Gingersnaps

DavidBowie wrote: »

Ginger a warning wouldn't go astray!

Comreg will no doubt look into this at some stage..

Don't get that??? Am I being naive here???....missing something????:)

Mimikyu

This post has been deleted.

Gingersnaps

DavidBowie wrote: »

Ginger a warning wouldn't go astray!

Comreg will no doubt look into this at some stage..

Ah. I get you now. You want a warning when you're about to use all your credit. I guess you've been warned now about future overuse.

Willbbz

Kensington wrote: »

All the networks are pretty much the same when it comes to data overuse - they will crucify you.

O2, Vodafone and 3 charge 99c/€1 per megabyte over.
Meteor charge €20.48 per megabyte.

I hope that's a type O

uppishhauk

WilliamOC wrote: »

I hope that's a type O

afraid not,
with PAYG its 2c for every Kb you go over which works out as €20.48 per Mb
with bill pay its 2c for every Mb you go over

CaSCaDe711

Should be law that the network informs its users when they're approaching their data limit. Then again, prices would surely go up if that was introduced :rolleyes:

ingen

DavidBowie wrote: »

I HATE o2!!!!

Okay i have an X10i touchscreen phone and topped it up by €40 yesterday,
All ready to go! I set up my free texts to any network and was ready to go!!

However!!

Today i went over my daily 50mb poxy pre pay daily allowance and didn't realise until the internet stopped working.
I checked my credit and my balance is 0.00

For F**ks sake o2!
You could send a text to warn people that they have reached there limit or just stop the net for the day!!!!!!!

I'm raging!

I had an iPhone on o2 2 years ago and had the exact same problem,now it's strange that i moved to meteor and NEVER went over my limit!

I only bought the x10! yesterday and it was locked to o2 and here we go again!!

X10i is now up for sale and i am TOTALLY boycotting o2 and warning everyone too..

I'm sorry if i come across as annoyed...BUT I AM!!

Any one else have this problem???

you were robbed. mobile networks charge over the top for data usage.

thats how they make money, from unsuspecting people, its a joke. we have the same sort of regulation that we had on the banks, in the telecoms/broadband area.

Mimikyu

This post has been deleted.

MagicMarker

No one to blame but yourself OP.

kippy

ingen wrote: »

you were robbed. mobile networks charge over the top for data usage.

thats how they make money, from unsuspecting people, its a joke. we have the same sort of regulation that we had on the banks, in the telecoms/broadband area.

Ususpecting?

Okay, let me break this down. This guy (the OP) already had an experience of his credit dissappearing very quickly and blamed O2 for it. Fair enough that was a first time offence. (Obviously had he read the data charges the first time he would be unsuspecting) However, it happens him a second time. How can he be "unsuspecting" this time?


The OP's "problem" is that he doesnt understand the concept of PAYG data and how to read the charges for such. Following on from that, he doesnt understand how to monitor his phones data useage and keep it limited.

Mimikyu

This post has been deleted.

LukeS_

That's happened me before. I was in my house watching youtube videos on my phone thinking I had WiFi turned on then BOOM got a text after I had went over the limit saying I was over it. Seems a bit pointless sending it after. Went to the little data widget I have it said 51mb and it had used €15 credit. That was just my stupidity forgetting to turn the WiFi on though.

evolutionqy7

mmm meteor sent me a text once saying my limit is close to 50mb. But it only happened once. A week after 15 euro gone in under a min :S

It breaks my balls when that happens

Ah-Watch

Happened to me on 02 last year sometime when I got my iphone. Went through €39 credit in 2 mins, but the joke was on them as they gave me an iphone for €5 for introducing 10 friends, really it was me introducing 10 customers . Jailbroke the iphone and used it on vodafone. If I were you I'd get switch to Vodafone and get free any network texts and 250mb of internet for €30 or switch to 3pay. I do feel your pain but as the others said you did use it...

LukeS_

evolutionqy7 wrote: »

mmm meteor sent me a text once saying my limit is close to 50mb. But it only happened once. A week after 15 euro gone in under a min :S

It breaks my balls when that happens

Haha yeah, I was halfway through watching some video on YT while I got the text so I just ignored it, only to find when I finished the video that I had no credit lol.

Willbbz

Ah-Watch wrote: »

Happened to me on 02 last year sometime when I got my iphone. Went through €39 credit in 2 mins, but the joke was on them as they gave me an iphone for €5 for introducing 10 friends, really it was me introducing 10 customers . Jailbroke the iphone and used it on vodafone. If I were you I'd get switch to Vodafone and get free any network texts and 250mb of internet for €30 or switch to 3pay. I do feel your pain but as the others said you did use it...

That way you'll burn credit faster as your call rate increases. Sneaky networks :P

Mimikyu

This post has been deleted.

Ah-Watch

WilliamOC wrote: »

That way you'll burn credit faster as your call rate increases. Sneaky networks :P

Not sure what you mean there William but calls are the same price on the €20 tarrif or the €30 tarrif. 29c a min??

Edit: 90MB duly noted. I should really use VF 360 instead of keep topping up for free internet. credit balance is over €100 at the min

evolutionqy7

well the only reason to go to bill pay right now is for more data.

daenerysstormborn3

I'm with o2 and have the same phone as the OP and this regularly happens to me. I don't use my phone that often (keep in contact through e-mail) and the people I don't e-mail I call on my free calls setup. My data usage is set up so that there is a basic charge every day and eventhough I have barely used my phone over the past 2 weeks, honestly I have sent 20 texts, 10euro credit has still managed to be used up. I have no problem paying for what is used but that kind of basic charge is ridiculous especially when you have not used your phone. A basic charge when your phone is active would make more sense. I have contacted o2 on this a couple of times when credit has disappeared from my phone and been told to switch to billpay if I want to avoid this problem. Yeah right, I'll be switching to a different network as soon as I can afford to.

Mimikyu

This post has been deleted.

daenerysstormborn3

Captain Morgan wrote: »

This post has been deleted.

Yep, I know all that and was also told all that over the phone and by e-mail by o2.

If I use the internet on my phone, which is very rare, I only use wifi.

I was told by the person in o2 that there is still a basic charge and this is applied daily.

Mimikyu

This post has been deleted.

daenerysstormborn3

I can't remember what they said the basic charge was for, I'm sure I asked them but i just can't remember what they said. I did ask if there was a way of getting rid of that basic charge and the person i spoke to said no. Oh well, just going to switch networks as soon as possible.

Mimikyu

This post has been deleted.

daenerysstormborn3

PAYG. No add-ons apart from free calls and texts if i top up by 20euro and this daily charge.

As soon as I have the money I'm switching networks. Might try meteor next...

Mimikyu

This post has been deleted.

omen80

It's totally your own fault OP. Grow up.

kippy

Captain Morgan wrote: »

This post has been deleted.

Yep, never heard of any daily charge on PAYG - are you sure it isnt a reoccuring text message that is coming to your phone daily from some subscription service you signed up to?


I really done understand how so many people (a good few on this post) arent aware of what they are paying or have paid for when it comes to mobile phones.

BostonB

I suspect theres something using data on the phone that they are not aware of. I'd look up what the charges are but its impossible to find anything on O2's website. I couldn't find anything on Prepaid data anyway.

Fighting Irish

DavidBowie wrote: »

I HATE o2!!!!

Okay i have an X10i touchscreen phone and topped it up by €40 yesterday,
All ready to go! I set up my free texts to any network and was ready to go!!

However!!

Today i went over my daily 50mb poxy pre pay daily allowance and didn't realise until the internet stopped working.
I checked my credit and my balance is 0.00

For F**ks sake o2!
You could send a text to warn people that they have reached there limit or just stop the net for the day!!!!!!!

I'm raging!

I had an iPhone on o2 2 years ago and had the exact same problem,now it's strange that i moved to meteor and NEVER went over my limit!

I only bought the x10! yesterday and it was locked to o2 and here we go again!!

X10i is now up for sale and i am TOTALLY boycotting o2 and warning everyone too..

I'm sorry if i come across as annoyed...BUT I AM!!

Any one else have this problem???

I love stupid people, they keep my costs lower by paying crazy prices for sweet f all

Fighting Irish

uppishhauk wrote: »

afraid not,
with PAYG its 2c for every Kb you go over which works out as €20.48 per Mb
with bill pay its 2c for every Mb you go over

Isn't meteor 67c a day or something like that, i'm nearly sure it is

Fighting Irish

ingen wrote: »

you were robbed. mobile networks charge over the top for data usage.

thats how they make money, from unsuspecting people, its a joke. we have the same sort of regulation that we had on the banks, in the telecoms/broadband area.

:rolleyes:

Mimikyu

This post has been deleted.

BostonB

If O2 don't (or didn't) have warnings, it can only be they don't care.

cast_iron

Fighting Irish wrote: »

Isn't meteor 67c a day or something like that, i'm nearly sure it is

69c as said above. 69c is the minimum charge.

I got stung with over €400 worth of data charges for using 20Mb with Meteor (before the 69c came in). Yes, I was to blame, but they capped it to €50+vat after a fight as not everyone is a know-it-all and can make mistakes.

The reason they cap it is because there is no justification for the ridiculous charge of €20.48 per Mb and they offered no warning that I had ran a bill up that was 20 times my usual amount. They certainly couldn't justify it to me, so they didn't even get the €50+vat off me.

darrenw5094

cast_iron wrote: »

I got stung with over €400 worth of data charges for using 20Mb with Meteor

Now that is criminal. €400 for 20 measily Mega-f***ing-bytes.

O2_Sheena

Just a little advice from reading the thread here, you can monitor your daily data usage on O2.ie in the My O2 section, or by dialing *113#.

pixiebean22, there really shouldn't be any daily charge, if you PM your number I can take a look but I would guess that it is the phone checking for emails/updates etc. I can bar data from our side if you like, which means you could only connect through WiFi?

Dinge

BostonB wrote: »

If O2 don't (or didn't) have warnings, it can only be they don't care.

Or that they'd like to screw you some more. Their data packages are dreadful. If you go online with PAYG it's 99c a day. The basic billpay package is €45 per month and they give you an oh so generous 500mb per month. The only language O2 understands is the sound of customers walking away.

kippy

Dinge wrote: »

Or that they'd like to screw you some more. Their data packages are dreadful. If you go online with PAYG it's 99c a day. The basic billpay package is €45 per month and they give you an oh so generous 500mb per month. The only language O2 understands is the sound of customers walking away.

You'ew obviously not familiar with the other providers options either by the sounds of it.

jay93

a 50mb limit a day is a joke anyways and then to not know how much you have used up is even worse .why don't o2 offer better add-ons for their pre pay customers?same goes for vodafone meteor they all rob you for data usage in this day and age with smartphones etc everyone would need at least 2GB a month not 50mb a day for 99c what a ripp off..same goes for vodafone and meteor useless with data add ons for pre paid customers.even tesco mobile have 1GB for 30days is 7euro at least they are offering this o2 vodafone and meteor are in ireland alot longer than tesco mobile and yet they havn't bothered their arse to do something good for their customers also btw i requested that the rep of tesco here bring in this new 1GB add on and he did a week later it was on their website at least they listen to customers how long have people been at o2 voda meteor for data add ons and have not got them?thank god im with 3 and tesco mobile

Mimikyu

This post has been deleted.

whitesands

:mad:
Absolute rip, they took me for about €8 last night.

I had a few quid credit & went online for the €1 for 50 mb OR 1 day, whichever limit I hit first & that was on thursday. Yesterday I went online again & went over 50mb, (70mb combined total over 2 days) I was fully aware I was over the first 50 & assumed it would take another €1 for another 50mb. Another day, another 50mb or so i thought :rolleyes:

Now some of you smart arses will tell me I shouldn't be assuming things, but NOWHERE when I agreed to this (text agreement) was I told I'd be raped for €1 per mb over 50mb, I couldn't find it on their website either so had to ring them & ask them to find why I was getting robbed, they refunded me €3.50 as a sign of good faith :rolleyes:

If anyone from o2 has anything to say to me, don't bother, I'll be gone monday...

JTMan

whitesands wrote: »

:mad:
Absolute rip, they took me for about €8 last night.

I had a few quid credit & went online for the €1 for 50 mb OR 1 day, whichever limit I hit first & that was on thursday. Yesterday I went online again & went over 50mb, (70mb combined total over 2 days) I was fully aware I was over the first 50 & assumed it would take another €1 for another 50mb. Another day, another 50mb or so i thought :rolleyes:

Now some of you smart arses will tell me I shouldn't be assuming things, but NOWHERE when I agreed to this (text agreement) was I told I'd be raped for €1 per mb over 50mb, I couldn't find it on their website either so had to ring them & ask them to find why I was getting robbed, they refunded me €3.50 as a sign of good faith :rolleyes:

If anyone from o2 has anything to say to me, don't bother, I'll be gone monday...

O2 have some of the poorest data packages. 3 offer unlimited mobile data as part of a 20 EUR 30 day top up bundle.

lonelywanderer

Fungus wrote: »

O2 have some of the poorest data packages. 3 offer unlimited mobile data as part of a 20 EUR 30 day top up bundle.

Moving to 3 from Meteor myself for this very reason

Fighting Irish

DavidBowie wrote: »

Ginger a warning wouldn't go astray!

Comreg will no doubt look into this at some stage..

hopefully not, i want prices to stay low for smart people