canceling imagine wimax?

akajackson

My mam is in Rome so I need to know what information That I need to get from here to cancel imagine wimax before its to late and they screw me over and take a 100 euro for cancelation fees

dub45

akajackson wrote: »

My mam is in Rome so I need to know what information That I need to get from here to cancel imagine wimax before its to late and they screw me over and take a 100 euro for cancelation fees

Apart from telling us that your mam is in Rome you have not given us any helpful information. For example why do you want to cancel, how long are you into the contract? Have you had problems with the service? If so have you reported it to Imagine.

No matter which company you are with they will charge you if you break a contract before the initial term (usually 12 months). You agree to this when you take out the contract so if there is a fee that you have agreed to you are not being screwed.

runway16

Be very careful with this lot.

I cancelled with them last july, when they were still clearwire. I spoke with a rep of theirs who asked me if I could find someone to transfer the account to. She told me that if they didnt hear back from me within 3 days with someone to take over the account, they would go ahead and cancel it. I had been a customer for about 4 years.

Well, they didnt cancel it. They have still been billing me for 6 months. I noticed this month purely by accident when they sent me an e-mail saying they were now called imagine, so I checked my account and the money was still being taken each month. I e-mailed them and kindly asked them could they please refund the money. I wasnt angry or abusive - its not my style as I myself have worked in customer service and I know its a tough gig at the best of times.

The answer I got was that their records show that I was meant to call them back, I didnt, so no refund as they didnt cancel it. They now want me to "re-cancel" and if I dont return the modem, they will charge me 250 EURO.

The thing isnt even worth 50 euro. I ve had it for 4 years - it is obsolete and useless to them.

I keep telling them that the rep told me "if you dont call us back, we will cancel" but they still insist I should have called back and wont budge. The rep also never told me about having to return the modem, and even online, their terms of use simply state if any equipment isnt returned, it will be subject to the fair cost. 250 quid is not a fair cost for a 4 year old modem that they can no longer supply to a customer.

They are an absolute disgrace. I simply cant believe they are doing this - and trying to charge me 250 quid to boot. They dont even use the kind of modem I have anymore. I just cannot believe that a company thinks they can get away with this.

Are comreg good for dealing with these issues? I am seriously considering going to them for help.

This is extortion - they already have 6 months of payments they have kept charging me for and now want more! I am actually frightened at this stage as they seem to pull these figures out of their heads! If you go onto imagine wimax's site, they tell you if you dont return the modem on cancelling, its a 150 euro charge. Obviously, I joined when they were clearwire - and never once was anything mentioned about a charge for non return of the crappy modem.

Where do they pull 250 from? Nowhere on their own site does it ever mention 250 euro -neither on the Imagine Wimax part of the site, or the Clearwire part.

What if the next demand is for 500 euro?

Interestingly enough, i also cancelled the direct debit for clearwire with my bank after speaking to them in July - yet somehow they have still managed to withdraw the funds from my account each month.

akajackson

i'm 4 day's into the contract as far as i know is that you can cancel it without any cancelation fees within 7 days of getting wimax, and i got it on tuesday
Major problem is that i have been contacting them about the problem since i got it and they have tried to fix it and no luck, I got the up to 7mb internet of them and all i;m getting is about 1 to 2mb internet even during the night its terrible connection. They have updated the software of the wimax hub and changed verious settings on it for me and also changed the frequency of the wifi so that its not getting interupted by any other frequencys but i have been connected through ethernet cable for most of the time and still the same speed currently im receiving 800kb internet connection
and i have full signal from the wimax hub to the wimax base station so its ridiculous

akajackson

Oh I have most of the information, Like the username, email address, passwords, phone number, House address, and i don't know what else i need,

dub45

How have you been contacting them? It is important to put all of this in writing as phone call conversations can be easily denied. Make sure that you point out all of the problems in an email to them.

I notice that their terms and conditions say:

1.3 At any time within a period of seven (7) days from receipt of the Order by imagine, you are entitled to cancel the Order for any reason whatsoever on prior written notice to imagine (“the Cooling Off Period?). You are liable for any usage charges incurred prior to this cancellation of the WiMax Service(s). No other cancellation charges shall apply in respect of the Cooling Off Period.

However that says from receipt of the order as distinct from actual installation.

You also have the problem that they are probably entitled to refuse to deal with you as you are not the person whose name the contract is in.

It might be worth ringing Comreg on Monday and asking them if they have a view on the 7 day issue.

dub45

runway16 wrote: »

Be very careful with this lot.

I cancelled with them last july, when they were still clearwire. I spoke with a rep of theirs who asked me if I could find someone to transfer the account to. She told me that if they didnt hear back from me within 3 days with someone to take over the account, they would go ahead and cancel it. I had been a customer for about 4 years.

Well, they didnt cancel it. They have still been billing me for 6 months. I noticed this month purely by accident when they sent me an e-mail saying they were now called imagine, so I checked my account and the money was still being taken each month. I e-mailed them and kindly asked them could they please refund the money. I wasnt angry or abusive - its not my style as I myself have worked in customer service and I know its a tough gig at the best of times.

The answer I got was that their records show that I was meant to call them back, I didnt, so no refund as they didnt cancel it. They now want me to "re-cancel" and if I dont return the modem, they will charge me 250 EURO.

The thing isnt even worth 50 euro. I ve had it for 4 years - it is obsolete and useless to them.

I keep telling them that the rep told me "if you dont call us back, we will cancel" but they still insist I should have called back and wont budge. The rep also never told me about having to return the modem, and even online, their terms of use simply state if any equipment isnt returned, it will be subject to the fair cost. 250 quid is not a fair cost for a 4 year old modem that they can no longer supply to a customer.

They are an absolute disgrace. I simply cant believe they are doing this - and trying to charge me 250 quid to boot. They dont even use the kind of modem I have anymore. I just cannot believe that a company thinks they can get away with this.

Are comreg good for dealing with these issues? I am seriously considering going to them for help.

This is extortion - they already have 6 months of payments they have kept charging me for and now want more! I am actually frightened at this stage as they seem to pull these figures out of their heads! If you go onto imagine wimax's site, they tell you if you dont return the modem on cancelling, its a 150 euro charge. Obviously, I joined when they were clearwire - and never once was anything mentioned about a charge for non return of the crappy modem.

Where do they pull 250 from? Nowhere on their own site does it ever mention 250 euro -neither on the Imagine Wimax part of the site, or the Clearwire part.

What if the next demand is for 500 euro?

Interestingly enough, i also cancelled the direct debit for clearwire with my bank after speaking to them in July - yet somehow they have still managed to withdraw the funds from my account each month.

As you are learning to your cost there is no substitute for canceling a contract in writing and requesting that the company involved to confirm the cancellation in writing.

How did they take the money? was it by direct debit? did you use the broadband at all during this period?

runway16

dub45 wrote: »

As you are learning to your cost there is no substitute for canceling a contract in writing and requesting that the company involved to confirm the cancellation in writing.

How did they take the money? was it by direct debit? did you use the broadband at all during this period?

Yes, it was by Direct debit, and no, I didnt use the service at all during that period.

I'm not certain, but im almost sure I disposed of the modem as I believed my account was cancelled.

I had switched to another provider, so had no need to use their service. I also pointed it out to them to check their records and see that I had not used it.

They knew I had switched providers, so I advised them to think about why I would have continued to pay for a service I had no use for, and why I would not have called back if I honestly thought I had to in order to have the service cancelled.

That seems to not register with their sense of logic.

UDAWINNER

be careful with this crowd, gave me a faulty modem(screwed after a week)and then when i requested a new one, they charged me again and i had to post the faulty one back. When I cancelled after about a year and half, all sorts of charges were applied, gave out abuse to customer service over this and admitted they overcharged me. Fcukers.

runway16

Glad im not the only one having problems!

I think I will first demand to see the contract I signed (as in the exact one with my signature on it that they will have in their files) and then see how to proceed.

If I have signed something that indicates i must pay 250 euro for the modem, then fair enough - its my tough ****. But I am genuinly sure I did no such thing.

dub45

runway16 wrote: »

Glad im not the only one having problems!

I think I will first demand to see the contract I signed (as in the exact one with my signature on it that they will have in their files) and then see how to proceed.

If I have signed something that indicates i must pay 250 euro for the modem, then fair enough - its my tough ****. But I am genuinly sure I did no such thing.

You are not likely to get very far with that approach. Due to on line sign ups etc most people nowadays (unfortunately) do not physically sign anything anymore. the fact that you paid for and used the service for a period would probably be enough to confirm that you accepted the terms and conditions then in place.

dub45

runway16 wrote: »

Yes, it was by Direct debit, and no, I didnt use the service at all during that period.

I'm not certain, but im almost sure I disposed of the modem as I believed my account was cancelled.

I had switched to another provider, so had no need to use their service. I also pointed it out to them to check their records and see that I had not used it.

They knew I had switched providers, so I advised them to think about why I would have continued to pay for a service I had no use for, and why I would not have called back if I honestly thought I had to in order to have the service cancelled.

That seems to not register with their sense of logic.

Unfortunately isps are dealing with loads of customers - reps go from call to call and I am sure you are forgotten as soon as your call finishes - and it is naive to say that they knew you had switched thats irrelevant. For example how could you prove to a third party looking at this case that "they knew you had switched?" Again they would be only too delighted that you were not using the service and paying for it. You apparently have nothing in writing to say that you ever cancelled the contract.

Don't get me wrong there are few bigger critics of isps and customer service than myself but it is being irresponsible to yourself not to cancel a contract in writing. Also due to the total openess of your account to a direct debit it is plain silly for anyone with dds not to be checking their account on a regular basis.

There is information on the dd system and how you might go about getting your money returned at www.ipso.ie. But again you should have cancelled the dd with your bank as soon as you thought you had cancelled the contract.

runway16

dub45 wrote: »

Unfortunately isps are dealing with loads of customers - reps go from call to call and I am sure you are forgotten as soon as your call finishes - and it is naive to say that they knew you had switched thats irrelevant. For example how could you prove to a third party looking at this case that "they knew you had switched?" Again they would be only too delighted that you were not using the service and paying for it. You apparently have nothing in writing to say that you ever cancelled the contract.

Don't get me wrong there are few bigger critics of isps and customer service than myself but it is being irresponsible to yourself not to cancel a contract in writing. Also due to the total openess of your account to a direct debit it is plain silly for anyone with dds not to be checking their account on a regular basis.

There is information on the dd system and how you might go about getting your money returned at www.ipso.ie. But again you should have cancelled the dd with your bank as soon as you thought you had cancelled the contract.

They did know I had switched! It was the first thing they said in their initial reply to me - "Our notes indicate that you had switched to UPC"

The issue boils down to the rep telling me that "it would be cancelled if I didnt call back by monday with someone else to switch the account to", but the customer service people telling me that she apparently put in the notes in the account that I was to call them back.

I've also just checked my clearwire account on their site, and sorry, its not actually direct debit, they just charge my debit card each month. The reason for this is that I switched banks a year ago, and clearwire had some issue with Ulster bank's sort codes, and the only solution was to charge it to my debit card.

And what of the 250 euro charge for the modem that is 4 years old? You can hardly call that fair. Also, I did sign something with them. And their terms and conditions on clearwire.ie state that if you rent the modem you agree to pay a fair charge for the replacement of the item if you fail to return it. At the time, you could buy the modem outright for 79 euro.

MyKeyG

runway16 wrote: »

I've also just checked my clearwire account on their site, and sorry, its not actually direct debit, they just charge my debit card each month. The reason for this is that I switched banks a year ago, and clearwire had some issue with Ulster bank's sort codes, and the only solution was to charge it to my debit card.

Yes we too are with Ulster bank and the money is coming off the debit card. The bank can't seem to find them on the system yet they're still taking money.

It will be six weeks this Tuesday I have been trying to cancel with Imagine. We told them we want out so much so that we've already switched to a temporary Eircom line. We've spoken to four different people and we've been made promise after promise. Every time we speak to someone we're told it will be done. A Customer Care manager even ensured us that our number would be released this Monday gone and the service cancelled but no such joy. I spoke to a rep last week who said that according to the system we were currently considering staying with their service which is LIES since our reason for leaving is very specific. Namely the poor speeds and also the fact that we're entitled to DSFA and we haven't been receiving it. When I told him this he said 'oh sorry I was mistaken' yeah I'd say so buddy.

We have been requesting a final bill including the disconnection fee all this time but the other day we received a bill for services, it mentioned nothing about cancelling the service.

Before the mods jump on me I want to state it is purely my opinion that they are making it as difficult as possible for us to leave so that we'll just stay. We can't cancel the payment because as I said it doesn't show up on the bank system. I HATE Imagine Wimax.

IMO they are bullies and chancers and when we finally get rid of them I will use every available forum to show them up for what they are.

runway16

MyKeyG wrote: »

Yes we too are with Ulster bank and the money is coming off the debit card. The bank can't seem to find them on the system yet they're still taking money.

It will be six weeks this Tuesday I have been trying to cancel with Imagine. We told them we want out so much so that we've already switched to a temporary Eircom line. We've spoken to four different people and we've been made promise after promise. Every time we speak to someone we're told it will be done. A Customer Care manager even ensured us that our number would be released this Monday gone and the service cancelled but no such joy. I spoke to a rep last week who said that according to the system we were currently considering staying with their service which is LIES since our reason for leaving is very specific. Namely the poor speeds and also the fact that we're entitled to DSFA and we haven't been receiving it. When I told him this he said 'oh sorry I was mistaken' yeah I'd say so buddy.

We have been requesting a final bill including the disconnection fee all this time but the other day we received a bill for services, it mentioned nothing about cancelling the service.

Before the mods jump on me I want to state it is purely my opinion that they are making it as difficult as possible for us to leave so that we'll just stay. We can't cancel the payment because as I said it doesn't show up on the bank system. I HATE Imagine Wimax.

IMO they are bullies and chancers and when we finally get rid of them I will use every available forum to show them up for what they are.

That is exactly how I feel too! I feel they are trying everything to keep me from cancelling.

I tried to cancel about 18 months ago when I got a meteor dongle and didnt need the service anymore. In this case, they reduced the cost by 50%, which was nice, but really thats all its worth given the old clearwire product is 1mb!

I stuck with them that time as it made financial sense and the signal was better in my home than it was with the dongle.

Then, in July, I had already switched to UPC when i called to cancel and they tried to talk me out of it, but I told them it wouldnt do any good as I had switched to UPC to avail of the TV/Broadband/Phone combo which suits my needs perfectly. This time, they tried to get me to transfer it. I remember the phone call very well.

My first thought was I could transfer it to my parents, but they live in Clare and Clearwire didnt service the county. I thought of my sister who lives in county Limerick, but they advised that she was outside the coverage area. They then said they would give me 3 days to see if i could find someone else and if i didnt get back to them, they would go ahead and cancel.

Sorry, but you cant be any clearer than that. They have not done what they said they would do.

Now, they throw this 250 euro fee for the modem on me!

You could buy the modem for about 70 quid when they were on sale.

On the clearwire website, which is still active, the terms and conditions specify you will give them a "fair amount" if you cant return the modem.

On the Wimax site, their new terms are that it is a 150 euro charge.

Yet they try to charge me 250 euro?

Im sure the hope is that I will just pay the monthly fee I am paying now rather than fork out 250 euro when I genuinly dont have it to spare!

They are just making people jump through hoops. The simple truth is that the clearwire product is just not competitive anymore - 1 or 2mb broadband is of no interest to anyone when UPC now offer 100mb. They didnt move with the times, they are now uncompetitive, and to stem the inevitable flow of cancellations, it is my opinion that they are trying every trick in the book to stop people to prevent their demise.

Never in my life have I experienced service like it. Every company I have ever dealt with has acted honourably in terms of billing, cancellations or rectification of any issue I have ever had. Except this shower.

It is utterly shameful, but im not going to take it lying down. They have picked the wrong guy to pick this fight with as I am not one who will just give in to them for a quiet life.

MyKeyG

runway16 wrote: »

Never in my life have I experienced service like it. Every company I have ever dealt with has acted honourably in terms of billing, cancellations or rectification of any issue I have ever had. Except this shower.

It is utterly shameful, but im not going to take it lying down. They have picked the wrong guy to pick this fight with as I am not one who will just give in to them for a quiet life.

Nor me. Well in fairness if they're not going to pay back the DSFA I have no choice anyway. They have a reputation of dragging out cancellations. I mean things like this are supposed to be regulated by the Government but hey when was the last time that bunch of inbred half-wits did anything for Joe Soap?

runway16

MyKeyG wrote: »

Nor me. Well in fairness if they're not going to pay back the DSFA I have no choice anyway. They have a reputation of dragging out cancellations. I mean things like this are supposed to be regulated by the Government but hey when was the last time that bunch of inbred half-wits did anything for Joe Soap?

To be fair, its comreg who regulate them, it is a state body, but it is of course independent from party politics.

Their website seems to paint a picture of a fairly open organisation that is there to help. I will avail of them if this shower keep this act up.

How do you feel about the demand for 250 euro? Do you think its excessive?

Ken.

I was with clearwire/irish broadband for 5 years, i moved house after 4 and a half years and 6 months later rang to cancel. they said i was breaking my contract. i said what contract and they said i'd signed a new one when i moved home. i said show me the piece of paper i signed and i'll pay. havent heard from them since.
too the op, might seem a bit drastic but snap your laser card in half and go get a new one on monday. new card number and they cant touch your cash.

runway16

lucyfur09 wrote: »

I was with clearwire/irish broadband for 5 years, i moved house after 4 and a half years and 6 months later rang to cancel. they said i was breaking my contract. i said what contract and they said i'd signed a new one when i moved home. i said show me the piece of paper i signed and i'll pay. havent heard from them since.
too the op, might seem a bit drastic but snap your laser card in half and go get a new one on monday. new card number and they cant touch your cash.

That's ****ing crazy. After 5 years, you would be well out of initial contract. The more I hear about this mob, the more shocked I am.

So let me get this straight; Iirish Broadband became clearwire and have now become Imagine. I wonder why all the name changes...:rolleyes::rolleyes:

dub45

runway16 wrote: »

Be very careful with this lot.

I cancelled with them last july, when they were still clearwire. I spoke with a rep of theirs who asked me if I could find someone to transfer the account to. She told me that if they didnt hear back from me within 3 days with someone to take over the account, they would go ahead and cancel it. I had been a customer for about 4 years.

Well, they didnt cancel it. They have still been billing me for 6 months. I noticed this month purely by accident when they sent me an e-mail saying they were now called imagine, so I checked my account and the money was still being taken each month. I e-mailed them and kindly asked them could they please refund the money. I wasnt angry or abusive - its not my style as I myself have worked in customer service and I know its a tough gig at the best of times.

The answer I got was that their records show that I was meant to call them back, I didnt, so no refund as they didnt cancel it. They now want me to "re-cancel" and if I dont return the modem, they will charge me 250 EURO.

The thing isnt even worth 50 euro. I ve had it for 4 years - it is obsolete and useless to them.

I keep telling them that the rep told me "if you dont call us back, we will cancel" but they still insist I should have called back and wont budge. The rep also never told me about having to return the modem, and even online, their terms of use simply state if any equipment isnt returned, it will be subject to the fair cost. 250 quid is not a fair cost for a 4 year old modem that they can no longer supply to a customer.

They are an absolute disgrace. I simply cant believe they are doing this - and trying to charge me 250 quid to boot. They dont even use the kind of modem I have anymore. I just cannot believe that a company thinks they can get away with this.

Are comreg good for dealing with these issues? I am seriously considering going to them for help.

This is extortion - they already have 6 months of payments they have kept charging me for and now want more! I am actually frightened at this stage as they seem to pull these figures out of their heads! If you go onto imagine wimax's site, they tell you if you dont return the modem on cancelling, its a 150 euro charge. Obviously, I joined when they were clearwire - and never once was anything mentioned about a charge for non return of the crappy modem.

Where do they pull 250 from? Nowhere on their own site does it ever mention 250 euro -neither on the Imagine Wimax part of the site, or the Clearwire part.

What if the next demand is for 500 euro?

Interestingly enough, i also cancelled the direct debit for clearwire with my bank after speaking to them in July - yet somehow they have still managed to withdraw the funds from my account each month.

How did you cancel the direct debit? If you cancelled it with your bank in writing then you should immediately ask your bank to refund you this money and ask for a written explanation from them as to why money was paid out of your account when a dd had been cancelled.

runway16

dub45 wrote: »

How did you cancel the direct debit? If you cancelled it with your bank in writing then you should immediately ask your bank to refund you this money and ask for a written explanation from them as to why money was paid out of your account when a dd had been cancelled.

That was my mistake dub45, as I explained in a post above. I am actually paying them by debit card and not direct debit, and asked Ulster Bank to stop any payments to them.

I just checked my clearwire online account about an hour ago to clarify how I was paying. I had previously used direct debit when I was a customer of Halifax bank, but had to change as Clearwire had an issue with Ulster Bank's sort codes - they told me they were "invalid". I had no reason not to believe that they were having a problem with the sort code, as Sky TV had the same issue when I advised them I had changed to Ulster Bank.

MyKeyG

runway16 wrote: »

To be fair, its comreg who regulate them, it is a state body, but it is of course independent from party politics.

Their website seems to paint a picture of a fairly open organisation that is there to help. I will avail of them if this shower keep this act up.

How do you feel about the demand for 250 euro? Do you think its excessive?

Companies are still bound to operate within legal business parameters set down by the government, Comreg are the most useless organisation I've come across since http://www.threshold.ie/.

I worked for a telecommunications reseller and to be honest I think you'd have more luck dealing with Imagine directly. All Comreg do, in a nutshell, is contact the provider and tell them the issue has been escalated to them and that it should be sorted ASAP. They have no authority and they have to dance to the same merry tune as the customer. Forget them.

As for the price of the modem it's my understanding that if the T&C's at the time were that non return of the modem would result in a €250 charge then you might be pretty much stuck.

Ken.

runway16 wrote: »

That's ****ing crazy. After 5 years, you would be well out of initial contract. The more I hear about this mob, the more shocked I am.

So let me get this straight; Iirish Broadband became clearwire and have now become Imagine. I wonder why all the name changes...:rolleyes::rolleyes:

i was told that on their poxy website that it states that if you move the broadband from one house to another your locked into a new 18month contract. i told them i never used thier website and had rang to tell them of the move.
irish broadband provided the clearwire service, then imagine brought therm and some other small isp's

runway16

MyKeyG wrote: »

Companies are still bound to operate within legal business parameters set down by the government, Comreg are the most useless organisation I've come across since http://www.threshold.ie/.

I worked for a telecommunications reseller and to be honest I think you'd have more luck dealing with Imagine directly. All Comreg do, in a nutshell, is contact the provider and tell them the issue has been escalated to them and that it should be sorted ASAP. They have no authority and they have to dance to the same merry tune as the customer. Forget them.

As for the price of the modem it's my understanding that if the T&C's at the time were that non return of the modem would result in a €250 charge then you might be pretty much stuck.

The T and C's on the Clearwire website state that you must pay "the fair cost". No monetary amount is mentioned. The modem retailed at the time for about 70 quid if you wished to buy it outright.

MyKeyG

runway16 wrote: »

The T and C's on the Clearwire website state that you must pay "the fair cost". No monetary amount is mentioned. The modem retailed at the time for about 70 quid if you wished to buy it outright.

Well then I would do what another poster said. Tell the bank you feel your card may be compromised, which is true, and you wish to order a new one. Cut off financially Imagine will have to do the chasing and advise you exactly what the charges are for. €250 is a joke. Their hardware is about as effective as a shoe box.

runway16

MyKeyG wrote: »

Well then I would do what another poster said. Tell the bank you feel your card may be compromised, which is true, and you wish to order a new one. Cut off financially Imagine will have to do the chasing and advise you exactly what the charges are for. €250 is a joke. Their hardware is about as effective as a shoe box.

I have already told them I wont be paying 250 euro. Im going to write a far more detailed e-mail tomorrow where I will include links to their T&C's on their website and request a copy of my order form and contract, as I did indeed fill one out.

I would prefer not to have to go cancelling cards and so on - Id much prefer to get them in writing from here on in so they will have no possible future recourse.

Thank you all for your help - I feel I may have slightly hijacked the thread from the OP. I just wished initially to warn him of what I am going through, but it seems to have taken on a life of its own.

In a way, im glad as this sort of thing deserves to be exposed.

maurice1

Thanks for sharing Runway
They have just come to my area and I was nearly tempted by their deal
Think I will just stick with UPC as the latency with Imagine would blther me
Did you ever get any satisfaction from Wimax

dogpile

runway16 wrote: »

Yes, it was by Direct debit, and no, I didnt use the service at all during that period.

edited.....should read all threads before posting:D

Hurricane-Dean

Well I just rang them there, been a customer with Clearwire before that for at least 5 years I'd say. There didn't seem to be a problem with me cancelling (yet) so hopefully it goes well. Their speeds are muck but did me until now. I'm kind of worried by some of the replies here

MyKeyG

Hurricane-Dean wrote: »

Well I just rang them there, been a customer with Clearwire before that for at least 5 years I'd say. There didn't seem to be a problem with me cancelling (yet) so hopefully it goes well. Their speeds are muck but did me until now. I'm kind of worried by some of the replies here

Just be strong, their sales people have vast supplies of honey that they love to pour into peoples ears.

Hurricane-Dean

MyKeyG wrote: »

Just be strong, their sales people have vast supplies of honey that they love to pour into peoples ears.

Ah i'm not the type to be walked over, ntl thought I was and they learned a valuable lesson I just hate the whole process of cancelling a service, it never goes according to plan!!