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Need profile setting changed again - new modem from eircom is terrible

Matt Simis · 2011-02-09 13:30:39

Can I arrange that through this forum as opposed spending 40min going to various teams to get to Business Broadband Support? I asked the profile to be changed from 8mb/672 up to the current 8/1.1 up setting. That didnt work too well (connection dropping), then they reset it to 8/800up which was ok on the old modem, but…

09-02-2011 1:30pm

#1

Matt Simis

Registered Users, Registered Users 2 Posts: 8,718 ✭✭✭

Join Date: October 1999

Posts: 8439

Can I arrange that through this forum as opposed spending 40min going to various teams to get to Business Broadband Support?

I asked the profile to be changed from 8mb/672 up to the current 8/1.1 up setting. That didnt work too well (connection dropping), then they reset it to 8/800up which was ok on the old modem, but sent out a new model and took the old one away. The new modem is crap, connection drops more, Attentuation somehow higher and speeds lower. And they took my working old one away!

Its all here:
http://www.boards.ie/vbulletin/showthread.php?t=2056166273

0

Comments

#2 09-02-2011 1:49pm

eircom: Tony

Closed Accounts Posts: 2,226 ✭✭✭

Join Date: November 2009

Posts: 2166

Matt Simis wrote: »

Can I arrange that through this forum as opposed spending 40min going to various teams to get to Business Broadband Support?

I asked the profile to be changed from 8mb/672 up to the current 8/1.1 up setting. That didnt work too well (connection dropping), then they reset it to 8/800up which was ok on the old modem, but sent out a new model and took the old one away. The new modem is crap, connection drops more, Attentuation somehow higher and speeds lower. And they took my working old one away!

Its all here:
http://www.boards.ie/vbulletin/showthread.php?t=2056166273

Hi Matt Simis
I would be happy to chase this issue for you. If you PM me your tel. no I should be able to have a response later today.
Tony

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