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Carrigaline,Co.Cork broadband issues since November

gibbon75 · 2011-02-05 19:34:05

Could someone from Eircom check on the broadband issues in Carrigaline we are having since November? There are serious problems during peak hours and weekends: to watch streaming videos,to use VOIP or online gaming (especially servers outside the UK) is just impossible due to pocket loss,extremely high jitter etc. Please…

05-02-2011 7:34pm

#1

gibbon75

Registered Users, Registered Users 2 Posts: 879 ✭✭✭

Join Date: April 2005

Posts: 814

Could someone from Eircom check on the broadband issues in Carrigaline we are having since November?

There are serious problems during peak hours and weekends: to watch streaming videos,to use VOIP or online gaming (especially servers outside the UK) is just impossible due to pocket loss,extremely high jitter etc.

Please see this forum we have started earlier:

http://www.boards.ie/vbulletin/showthread.php?t=2056006444&page=8

As it happens ONLY at the mentioned hours,there's nothing wrong on our side.

Thank you!

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#2 06-02-2011 10:25pm

danny004

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Posts: 229

Dito Ringaskiddy which I think is fed from Carrigaline

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#3 06-02-2011 11:08pm

gibbon75

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Today was brutal again.A 72Mb file took me 3 hours to download from a US server...
I think due to the harsh weather more folks stayed in this weekend,so that made things even worst as usual.

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#4 07-02-2011 11:09am

eircom: Mark

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Join Date: November 2009

Posts: 3434

gibbon75 wrote: »

Could someone from Eircom check on the broadband issues in Carrigaline we are having since November?

There are serious problems during peak hours and weekends: to watch streaming videos,to use VOIP or online gaming (especially servers outside the UK) is just impossible due to pocket loss,extremely high jitter etc.

Please see this forum we have started earlier:

http://www.boards.ie/vbulletin/showthread.php?t=2056006444&page=8

As it happens ONLY at the mentioned hours,there's nothing wrong on our side.

Thank you!

Hi gibbon75.

I appreciate your frustration and we have your previous case with us when you contacted our forum. Engineers advised that as work is being done at the Carrigaline exchange in regards to enableing it for Next generation broadband which is due to be complete in March -April this year. The NGB should alivate a lot of the problems and is the action being taken to resolve those issues at the exchange.

Thanks, Mark

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#5 07-02-2011 1:33pm

gibbon75

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Join Date: April 2005

Posts: 814

Hi Mark,

Thanks for your reply.

I was wondering if Eircom is planning some kind of refund for the frustrated customers: the problems started back in November and the NGB won't be ready till April.That's about 4 month with a "half" a broadband

Regards,

Gabe

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#6 07-02-2011 2:23pm

eircom: Mark

Closed Accounts Posts: 3,441 ✭✭✭

Join Date: November 2009

Posts: 3434

gibbon75 wrote: »

Hi Mark,

Thanks for your reply.

I was wondering if Eircom is planning some kind of refund for the frustrated customers: the problems started back in November and the NGB won't be ready till April.That's about 4 month with a "half" a broadband

Regards,

Gabe

Hi Gabe,

I will have to look at the contact hitory with support and they will need to make a decision. However I should get back to you in a few days.

Thanks, Mark

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#7 24-02-2011 5:52pm

car03

Closed Accounts Posts: 14 ✭

Join Date: April 2006

Posts: 13

still happening. On average every 20 mins off peak and peak. Taking a whole 10 minutes to allow me access anything again. Enough of the excuses!!!

Also, maybe someone can explain why the logs on the router site get wiped every time it goes down for me. Your agents don't seem to be able to!

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#8 25-02-2011 11:29am

eircom: Ant

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Join Date: October 2010

Posts: 1135

car03 wrote: »

still happening. On average every 20 mins off peak and peak. Taking a whole 10 minutes to allow me access anything again. Enough of the excuses!!!

Also, maybe someone can explain why the logs on the router site get wiped every time it goes down for me. Your agents don't seem to be able to!

Hi car03,

Thanks for conacting us on boards.

Can you PM your home phone number and I will take a look at your connection.

If possible please try to complete the following Checklist. This will help rule in /out if the problem is with the exchange, or the modem or with the internal wiring in your house.

http://bit.ly/cTw6pU - Broadband Checklist

This will be greatly appreciated and it will also hellp if we need to send an engineer out to your premises. Completing this Checklist will also ensure that you are not accountable for any call out charges if this is found to be an eircom fault. A call out fee is only applied if it is found to be a non-eircom fault.

Please let me know if you need further assistance afterwards or Private message your home phone number.

All the best,

Ant

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