UPC for landline, broadband and TV?

Cabra

Anybody got any experience of their bundled service? I currently get phone and broadband from vodafone and TV from UPC and have no problems with the service - but their 3 way bundle does look cheaper - I'm just a bit worried about their customer service - it used to be dreadful and is it a good idea to have one provider for all three?

omg a kitty

I have TV, phone and Broadband from UPC, and i gotta say, everything is grand. reliable broadband and loadsa channels.

UPC customer for 4 years(ntl back then)

Leslie91

Yep, have TV, BB and phone from UPC. All working fine. Recently upgraded BB to 8Mb too for no xtra charge.

Cabra

Thanks for the advice

omg a kitty

Leslie91 wrote: »

Recently upgraded BB to 8Mb too for no xtra charge.

Now this might make UPC look like a saint who gives away free broadband, but the truth is, UPC lowered their rates(again) so they have to upgrade your broadband.

lensman

Cabra wrote: »

Anybody got any experience of their bundled service? I currently get phone and broadband from vodafone and TV from UPC and have no problems with the service - but their 3 way bundle does look cheaper - I'm just a bit worried about their customer service - it used to be dreadful and is it a good idea to have one provider for all three?

customer service !!,.....in name only so pray you never need to contact them,..they do BB well but the rest is yellow pack quality,..I use sky for tv,..more HD channels even free HD BBC's, ITV's Channel 4,E4 and others,...I use blueface for my phone service cheaper than UPC,..& 30Mb UPC BB.

MHP

I've had the triple service since mid-2007 and have no complaints. I lost the service once for a day when a builder cut the cable two doors away. (In fact, before that I had the original NTL phone service -- the big white box that was supposed to be a fire risk -- until it was suddenly withdrawn).
Customer service used to be abysmal but there has been a great improvement in the last year or so.

Kristopherus

I have UPC tv via mmds and I have to say it is well on a par with Sky in picture quality. No complaints so far. And I'm paying UPC €30 less than what I'd have to pay Sky for the same channels.

lensman

Kristopherus wrote: »

I have UPC tv via mmds and I have to say it is well on a par with Sky in picture quality. No complaints so far. And I'm paying UPC €30 less than what I'd have to pay Sky for the same channels.

UPC not on a par with Sky for channels & prices & thats official,...see here http://www.irishexaminer.com/ireland/kfmhauausnau/rss2/

Kristopherus

Thats only 1 hacks opinion.Mine is just as valid as his.:) And the Sky complaint was about HD not SD.

lensman

Kristopherus wrote: »

Thats only 1 hacks opinion.Mine is just as valid as his.:) And the Sky complaint was about HD not SD.

dear oh dear,...that "hack" is refering to http://www.asai.ie/complaint_view.asp?CID=765&BID=37
not his opinion,....time for you to stop digging don't you think

Kristopherus

Well, just to have another dig at you,;) that complaint has little to do with the quality of the UPC SD signal compared to the same from Sky. That complaint was upheld on the grounds that Sky had more HD channels than UPC and UPC's advertising was false in relation to the amount of HD content that was available on their platform. There was nothing about the quality of the SD picture, which is what the vast majority of people havs

mgsrocks

Cabra wrote: »

Anybody got any experience of their bundled service? I currently get phone and broadband from vodafone and TV from UPC and have no problems with the service - but their 3 way bundle does look cheaper - I'm just a bit worried about their customer service - it used to be dreadful and is it a good idea to have one provider for all three?

I switched over to a 3 way bundle last week. I had been using eircom for phone and broadband and was getting analogue tv from UPC.

No complaints so far. Broadband had been reliable with no issues and the channel quality on the tv is fine. Watching football on ESPN HD and Setanta HD is brilliant. I'd only wish they would include sky sport HD.

UPC 20Mb:


Eircom 8Mb 'NGB':

omg a kitty

UPC 8Mb:

And its constant

karljd

Cabra wrote: »

Anybody got any experience of their bundled service? I currently get phone and broadband from vodafone and TV from UPC and have no problems with the service - but their 3 way bundle does look cheaper - I'm just a bit worried about their customer service - it used to be dreadful and is it a good idea to have one provider for all three?

I have found their service over the last week dreadful.I live in the Dublin 12 area,and every night upc broadband has gone down,it may come back for a hour or so but most night's its gone from about 8 o'clock onwards.I have a blueface phone so that's gone as well for the night.
Trying to get through to someone is laughable(women in the background telling you how great it is to view you bill on line,when your ringing to say you have no internet:mad:).Their customer support as well is atrocious,usually someone telling you they'll test the modem:rolleyes:.And don't get me started trying to contact their complaints department,which is non existent.Seriously going to look for new options now.

Appleblossom42

I switched from Eircom a while ago because the price is so good. Have to say if Eircom competed against UPC pricewise I would.ve stayed with them. Every time the internet goes off so does the phone so bare that in mind. If you are elderly or thinking of installing their phone for your parents it's definitely not reliable. Happy enough with internet and HD box, though some more HD channels would be greatly appreciated, especially Sky Movies.

karljd

Still the same one week later,on and off all weekend and most of last night.Seriously p...ed off now.:mad:

patrickmooney

I would never bundle everything with them. We were left without service just last weekend, thankfully we've still go the Vodafone Landline. When UPC goes down, which it does, you would loose everything.

karljd

patrickmooney wrote: »

I would never bundle everything with them. We were left without service just last weekend, thankfully we've still go the Vodafone Landline. When UPC goes down, which it does, you would loose everything.

Very true,what really annoy's me though is the extensive advertising campaign they have going on at the moment.Can't believe eircom or any of their other competitors don't pick up on how poor the service is in some areas.

ricman

my friend got tv,internet pack 70 euro per month.speed =19meg per second .HE uses 3 pcs, its very fast ,and he still has a sky fta box too.I think its a very good deal,if you have no phone line,the dl cap is around 200gig ,compared with eircom ,bt its a good deal.HE got 2 months all sky channels,sky movies etc free.IF you are a gamer , or watch tv online ,its a good service.i,ve no idea re customer service quality, it was installed 5 weeks ago,it just works fine.

dingding

Just wondering about the hardware.

Is the phone a wired phone or is it wireless.
Can the TV box be connected to other televisions with remote control the same as the sky box, if so will the sky magic eyes work.

Just trying to gague how much work to put it in. Also do you get an ethernet out socket as well as wireless so you can connect wireless devices.


Cheers

The tax man

dingding wrote: »

Just wondering about the hardware.

Is the phone a wired phone or is it wireless.
Can the TV box be connected to other televisions with remote control the same as the sky box, if so will the sky magic eyes work.

Just trying to gague how much work to put it in. Also do you get an ethernet out socket as well as wireless so you can connect wireless devices.


Cheers

A wireless Siemens Gigaset AS180 phone is supplied.Base station wired to modem.
Sky magic eye system won't work. A digi sender is the alternative but afaik will only feed one other TV.
Wireless modem has four ethernet ports,non wireless modem only has one.

ricman

YOU can get a 2nd,or 3rd box, 8euro per month, or use a video sender, change channels, watch on another tv, wireless video sender costs around 45euro.And you can still use a fta sky box on tv thru scart 2,or rca in.IF you want true movies, fta music chanels,itv3 etc

dingding

Is there the equivalent of an eircom landline where the cordless phone plugs into. i.e would it be possible normal phones into to ?

Cheers

omg a kitty

dingding wrote: »

Is there the equivalent of an eircom landline where the cordless phone plugs into. i.e would it be possible normal phones into to ?

Cheers

Cordless phones use the same cable as normal telephones

forzacalcio

Have UPC Select Extra and thinking of getting BB too, now I dont want a phone line and I think the 10mb line would do at €25 per month! But it doesnt include a wireless router, will any wireless router work or does it have to be UPC specific?

Usersname

lol @ people still paying for tv channels. Get with the times.

forzacalcio

Bit of a cocknose repsonse there. I did use all the streaming sites for football until I moved, not everyone in a household knows how to or wants to bother streaming everything or downloading. Some of us do know how but maybe the whole family doesnt.

Hugh Cream

upc is shyt.

forzacalcio

Hugh Cream wrote: »

upc is shyt.

Jeez the informative posts are really coming thick and fast

karljd

forzacalcio wrote: »

Have UPC Select Extra and thinking of getting BB too, now I dont want a phone line and I think the 10mb line would do at €25 per month! But it doesnt include a wireless router, will any wireless router work or does it have to be UPC specific?

You can use your own wireless router,netgear or whatever.

Emperor Tomato Ketchup

The wife and I were tempted by this as it looks like less hassle than installing a satellite dish and would be less than our current tv/BB/phone costs.

Big issue for me is BBC4 recordable with the upc+ box? I gather from a friend who has Sky+ that it isn't part of Sky's inbuilt channels and so while he can watch BBC4 he can't record BBC4. Unless he attaches a seperate HDD/DVD recorded and records in real time. Which is no good as you can't really do that if you are going out.

Also does the equipment remain yours or do you have to give it back if you cancel after a year? @cos having a box full of recorded programmes might be handy even if you no longer are receiving with it.

forzacalcio

On Sky you cant record added channels!
On uPC its part of the package so you can record!

Emperor Tomato Ketchup

forzacalcio wrote: »

On Sky you cant record added channels!
On uPC its part of the package so you can record!

Thanks, thats what I needed to know.

forzacalcio

By the way the box isnt yours unfortunatly! Must be sent back if you leave

forzacalcio

One bit of advice if you are joiniung UPC (Besides not to) write down everything you say and time/date of call, put down call references numbers. Basically they are a nightmare to deal with and if you have any way of using a phone that records calls, DO IT!

Duckjob

Have TV, Phone and Broadband with UPC around 2 yrs now and very happy with it in general.

Had a big downtime shortly after I got it which turned out to be because they had my address wrong and had disconnected me as an anti-piracy measure. Technician had me up and running again after only 5 mins on site, but I had to wait about 1.5 weeks for the visit that sorted it out.

Other than that, I find it quick and pretty reliable. Sometimes seems to get a flaky period where it will disconnect a fair bit over a day or two, but nothing major.

Gillian72

Hiya! I know this is a really old thread, but I wasn't sure if I should make a new, one or not? But I'll post my question here and see what happens. I'll ring UPC tomorrow for advice, but it takes ages to get through to customer care, I thought I'd probably get a quicker answer here.

My Mum just got UPC T.V, broadband and landline phone, put in today. My Mum is quite old, so for safety she has three phones. One in the sitting room, one in the kitchen and one in her bedroom.

The UPC guy who connected her told her that all three of her phones will work, but when she tried them, they did not work.

The phone in the sitting room is plugged directly into the UPC box, so it is working fine, but the other two are dead....

She is really worried about this, her phone is cordless, but she feels more comfortable having the three phones.

So, does anyone know if there is a way to get the three phones working? Or does the phone have to be plugged directly into the UPC box? The guy from UPC who installed it said that all three phones, in each different room, will work because it's "wireless."

I know very little about technology, my Mum knows even less.... Does anyone know if she will be able to get her three separate phones, in separate rooms, working?

Any advice would be really appreciated. Thank- you!

Cushie Butterfield

They should work provided they are compatible with the network, but you'll have to register the extra phones to the base of the phone that's connected to the modem. Then she just uses the other bases as cradles & chargers (they will still ring & can be answered). You may have to play around with them e.g. you might have to deregister the extra phones from their original bases using the phone settings in order to register them to the base that's connected to the modem.

It sounds more complicated than it actually is.

There is another way, which involves disconnecting the incoming eircom line from the master socket enabling you to just use the phones by plugging them into the existing eircom sockets, but it's far simpler just to register the additional handsets to the main base.

Have a look here: >http://support.upc.ie/app/answers/detail/a_id/285/~/register-additional-handsets<

Five Lamps

I have had no problems with customer service with UPC. Had one issue with the package price that they were a little slow sorting but got it then.

In reality, there stuff is pretty reliable and if you pay your bill the number of times you'll have to interact with them is pretty minimal.

Spudzzmurphy

Five Lamps wrote: »

I have had no problems with customer service with UPC. Had one issue with the package price that they were a little slow sorting but got it then.

In reality, there stuff is pretty reliable and if you pay your bill the number of times you'll have to interact with them is pretty minimal.

Same here,find them over all very good to deal with.

Five Lamps

Gillian72 wrote: »

Hiya! I know this is a really old thread, but I wasn't sure if I should make a new, one or not? But I'll post my question here and see what happens. I'll ring UPC tomorrow for advice, but it takes ages to get through to customer care, I thought I'd probably get a quicker answer here.

My Mum just got UPC T.V, broadband and landline phone, put in today. My Mum is quite old, so for safety she has three phones. One in the sitting room, one in the kitchen and one in her bedroom.

The UPC guy who connected her told her that all three of her phones will work, but when she tried them, they did not work.

The phone in the sitting room is plugged directly into the UPC box, so it is working fine, but the other two are dead....

She is really worried about this, her phone is cordless, but she feels more comfortable having the three phones.

So, does anyone know if there is a way to get the three phones working? Or does the phone have to be plugged directly into the UPC box? The guy from UPC who installed it said that all three phones, in each different room, will work because it's "wireless."

I know very little about technology, my Mum knows even less.... Does anyone know if she will be able to get her three separate phones, in separate rooms, working?

Any advice would be really appreciated. Thank- you!

The probably will work if they are set up properly. Are they all cordless are they wired?