Aerlingus Flight Delay Refund ?

Salvation

Does anyone know where I can get information to contact aerlingus about a flight delay.

my flight from madrid yesterday was a total of 5.5hrs delayed and I know EU regulations state you can get a refund for a 2 hour + delay but I can find any information on how to.

Any ideas for a customer care email address ?

mikedragon32

This is a regular topic and you're not entitled to a refund as you took the flight.

http://ec.europa.eu/ireland/contact_us/faq/air_travel/index_en.htm#3

You should have got fed and watered or received a voucher to cover the cost of a snack and coffee.

Salvation

Would you believe it I actually got a refund out of the blue after nearly 2 months....

Stick that in your pipe and smoke it Ryanscumair.;)

undo

You should not have gotten that refund. But you should have gotten €250 in monetary compensation. So if your refund was less than that, you actually lost out.

Salvation

this I know but for a 5 to 6 hour nightmare I got a full price of a flight.

So I am happy that it paid for my next flight back to madrid

undo

Just to clarify, your right to the €250 was not forfeit by taking the delayed flight. So what I am saying is, if the amount that ended up in your account is less than €250, you have reason to complain. Of course if your flight cost more than €250, you have reason to be happy instead .

I canceled two reservations in December. I should have gotten taxes minus handling fees only... instead I got full refunds. EI seem to be pretty generous these days .

Todd Gack

That €250 applies to cancelled flights not delays. Compensation for a delay would only be provided in exceptional circumstances.

Salvation

I agree ;-) Flight was €306 so a winner there

And the only airline I will fly with aswell

undo

Todd Gack wrote: »

That €250 applies to cancelled flights not delays. Compensation for a delay would only be provided in exceptional circumstances.

That has since been clarified by the courts. Delays of sufficient length are to be treated like cancellations unless the airline can prove the cause of delay was out of their control.