AIB and my Deed Poll

deirdre_dub

Well, it's official - AIB are not going to change the name on my account.

They require me to close down my old account and open up a new one, so that they can maintain a record of the accounts in my old name!!!

And this is in spite of the fact that all of my friends that I know of who bank with AIB haven't had to open new accounts.

Next stop - financial services ombudsman, and maybe free legal aid.

Grrr.

wonderfulname

deirdre_dub wrote: »

Well, it's official - AIB are not going to change the name on my account.

They require me to close down my old account and open up a new one, so that they can maintain a record of the accounts in my old name!!!

And this is in spite of the fact that all of my friends that I know of who bank with AIB haven't had to open new accounts.

Next stop - financial services ombudsman, and maybe free legal aid.

Grrr.

Do your friends bank with a different branch? Have you contacted head office? Have they specified any changes in how they govern their system since the names on your friends accounts were changed?

Sorry you may have posted about this previously but I have no recollection of it, the amount of information given here does not lead me to think anyone is in the wrong.

ninty9er

Tell them it's equivalent to turning up with a marriage cert to have your name changed if you were to get married and see what they say then.

mikemac

Your branch staff might not be fully aware or used to this procedure, after all your friend didn't have this issue with their branch

Before you go the Ombudsman, contact AIB HQ in Dublin and speak to someone there and you can this sorted easily

Talking about legal aid is way down the line and it shouldn't come to that

deirdre_dub

My branch told me that they have been in touch with head office about this, so this is (now) apparently AIB policy. I don't know if it is "new" policy or not, but if it is, then I imagine that my friends would have been contacted and told that they now need to close down their accounts and open up new ones.

As for the marriage thing - it occurrs to me that if they need me to close down my account and open up a new one in order to maintain a record of the accounts in the old name, then surely they are going to need the same of people who change their name upon marriage?! I've already asked them if people who get married need to open new accounts - the answer was, of course, that they do not.

The other odd thing is that I also have an AIB credit card, and getting a new credit card in my new name was as easy as pie.

Links234

grr, that sounds really frustrating Deirdre, I hope you get it sorted

wonderfulname

deirdre_dub wrote: »

My branch told me that they have been in touch with head office about this, so this is (now) apparently AIB policy. I don't know if it is "new" policy or not, but if it is, then I imagine that my friends would have been contacted and told that they now need to close down their accounts and open up new ones.

You should try making that call to head office yourself, also;

aib.ie wrote:

If you change your name, you must inform us immediately in writing with details of your old and new name. As a change of name will necessarily invoke a change of signature, you must also provide a sample signature with the supporting documents. Your change of name request should be accompanied with supporting documents such as a certified copy of a marriage certificate, deed poll certificate or decree absolute in the case of a divorce.

link I'm assuming that you have done this but quoting their own rules at them may get them to cop on. Also query as to why maintaining the same account number won't be better for their records than a complete name change, that bit I really don't understand, a name isn't unique, it certainly isn't traceable in that regard, an a/c no. is.

deirdre_dub

wonderfulname wrote: »

deirdre_dub wrote:

My branch told me that they have been in touch with head office about this

You should try making that call to head office yourself,

Actually the person I've been dealing with at my branch (female) has been very helpful. I have absolutely no doubt in my mind that she was in touch with head office.

also; link I'm assuming that you have done this but quoting their own rules at them may get them to cop on.

Those are their rules for on-line share dealing. I tried to find where they quote the rules for their account holders, but couldn't find it.

Also query as to why ...

What I need to question them about is stuff that may show them doing something illegal.

baby and crumble

That really sucks, Deirdre. I know the person you were dealing with was lovely, but why not call head office yourself anyway, to raise the issue with them as a customer?

Also, for what it's worth AIB drove me mad when I banked with them, their ways of organising themselves are really annoying. I opened up my account when I was in school (boarding school so while I'm from Kildare I went to school in Kilkenny and so the branch was opened there) and when I moved to Dublin EVERYTHING had to be sent down to Kilkenny for verification, and when I asked could I move my account to Dublin, I was told I'd have to shut down my current account and open up a new one! Ridiculous.

Hope you get it sorted.

deirdre_dub

zoegh wrote: »

That really sucks, Deirdre. I know the person you were dealing with was lovely, but why not call head office yourself anyway, to raise the issue with them as a customer?

The PFO I got from AIB says that if I'm not satisfied with the response, I should write to the Financial Services Ombudsman. In other words, it's their idea, not mine, that I should take it up with the FSO.

Brings to mind the old joke.

Q. What's the collective noun for bankers?
A. a "wunch".

(think about it... )

Nevyn

The terms and conditions and charges on new accounts are different to older ones, so when you have to create a new account you have to agree to the current terms and conditions. So it's no wonder they want you to open a new account.

mikemac

deirdre_dub wrote: »

Q. What's the collective noun for bankers?
A. a "wunch".

(think about it... )

Even after looking up urban dictionary I don't get it

Anyways.....AIB don't set the rules, they enforce them and there is a host of AML Anti money laundering checks to comply with.

At the end of this you may find AIB were following the new rules given by Matthew Elderfield.
Since you aren't satisfied with the explanations from AIB they are sending you to the Ombudsman who may tell you the same thing

deirdre_dub

feelingstressed wrote: »

deirdre_dub wrote:

Q. What's the collective noun for bankers?
A. a "wunch".

Even after looking up urban dictionary I don't get it

The collective noun for lions is "a pride" - so you call a group of lions "a pride of lions".

So if the collective noun for bankers is "a wunch", what do you call a group of bankers?

(It's a auditory thing!).

Anyways.....AIB don't set the rules, they enforce them and there is a host of AML Anti money laundering checks to comply with.

At the end of this you may find AIB were following the new rules given by Matthew Elderfield.

If so, then why am I the only person I know who has done a change of name by deed poll who is being told I have to do this? Why don't married people have to do it?

Nope - there is something else going on here.

littlehedgehog

Just to chime in - I found AIB absolutely bloody-minded, useless and 'computer says no' to deal with - I was sick of it, so in switched to ulster bank - never been happier! Completely different ethos - customer comes first, and they seem to want to help, and make things easier.

I hope it all gets sorted out - sorry I can't help more

Donnaghm

But am, what does crappy customer services from AIB have to do with LGBT issues?

Annasopra

Donnaghm wrote: »

But am, what does crappy customer services from AIB have to do with LGBT issues?

The OP wants to change her name obviously from a previous male name!

Donnaghm

Johnnymcg wrote: »

The OP wants to change her name obviously from a previous male name!

Ooooooh right I see. LOL. I thought the OP got married and wanted to change her surname.

But the OP is right, bit of a joke this day and age.