Eircom Continual Overcharging

Dubliner81

Hi,

I have been overcharged by Eircom every month since September for our phone and broadband package by 25 euro. Every month I ring them and they tell us it will be resolved but it never is, we even got a letter from them stating they would resolve the overcharging but still no change.

This has been going on 5 months now and its going nowhere - what are my options on how to resolve this, its extremely frustrating.

Many thanks

eircom: Mark

Dubliner81 wrote: »

Hi,

I have been overcharged by Eircom every month since September for our phone and broadband package by 25 euro. Every month I ring them and they tell us it will be resolved but it never is, we even got a letter from them stating they would resolve the overcharging but still no change.

This has been going on 5 months now and its going nowhere - what are my options on how to resolve this, its extremely frustrating.

Many thanks

Hi Dubliner81,

Can you private message me with your telephone number or account number and I will look into the account for you.

Thanks, Mark

Smccartn

Hi, I am having the same overcharging issue with eircom. I advise you to put everything in writing to them and keep a copy of same.

eircom: Ant

Smccartn wrote: »

Hi, I am having the same overcharging issue with eircom. I advise you to put everything in writing to them and keep a copy of same.

Hi Smccartn,

Thanks and apologies for any delay. Let me know if you need your query followed up.

I see my colleague Mark has already attempted to contact and advise you directly on your issue.

If you need any further help, just let me know.

Kind regards,
Ant

Kelo

Smccartn wrote: »

Hi, I am having the same overcharging issue with eircom. I advise you to put everything in writing to them and keep a copy of same.

eircom are well known to do that, my 2nd time with them same problems over and over billing me €58 for 6meg broadband & phone which i was given an offer of €39.99 a month for 6months..? i dont have a home phone so where is the bill gone wrong"eircom" ..well when i rang them she told me i used my 10gig allowance..Nooooo how? i dont download movies or music, poker and facebook youtube about all + young lads playstation box, first few weeks slow lag net just about every day for that kinda money its unreal + they charge you to call broadband support? they sent me a new blk box free of charge but after few calls that took but till the same prob's with eircom i just call it a day & put the bills in the fire & box in the bin, ppl i played poker with online laff'ed at me when i told them what i pay for eircom internet..why is it us irish that pay over the odds for poor internet????

eircom: Tony

Kelo wrote: »

eircom are well known to do that, my 2nd time with them same problems over and over billing me €58 for 6meg broadband & phone which i was given an offer of €39.99 a month for 6months..? i dont have a home phone so where is the bill gone wrong"eircom" ..well when i rang them she told me i used my 10gig allowance..Nooooo how? i dont download movies or music, poker and facebook youtube about all + young lads playstation box, first few weeks slow lag net just about every day for that kinda money its unreal + they charge you to call broadband support? they sent me a new blk box free of charge but after few calls that took but till the same prob's with eircom i just call it a day & put the bills in the fire & box in the bin, ppl i played poker with online laff'ed at me when i told them what i pay for eircom internet..why is it us irish that pay over the odds for poor internet????

Hi Kelo
sorry to read this and that it was the reason for leaving. I know you do not have a account with us currently but if you would like me to have a look at this isue, I may be able to clarify for you. I would certainly advise if you do use poker, facebook youtube and playstation box ( as you stated) you would be likely to go over a 10 gig allowance.
Probably late now but this link denotes various usage loads of different apps.
PM me if yo uwould like me to investigate further for you.
Tony

funkhouser

I'm having the same problem and having only been paying what they told me I would be paying when I ordered it they eventually threatened to disconnect me. I had tried calling and going online to talk to them but I'm not sure their billing staff were even trying to understand what I was telling them, they were effectively stonewalling me by going round in circles with their explanations, which never made sense. I sent a letter saying if they cut me off I'd consider my contract with them null & void and would then ask Comreg to ensure my line could be connected with another operator.

They did call me and ask me to get my account up to date within 2 months and they'd THEN apply a discount for the next 6 months to make up the difference. I'll believe it when I see it. I will, as an act of good faith, make payments beyond what I should be paying (the person who called from Eircom agreed with me that I was correct) and get the account up to date but if the discount is not applied I will adjust it myself by not paying the overcharged amount.

gordongekko

funkhouser wrote: »

I'll believe it when I see it. I will, as an act of good faith, make payments beyond what I should be paying (the person who called from Eircom agreed with me that I was correct) and get the account up to date but if the discount is not applied I will adjust it myself by not paying the overcharged amount.

That sounds crazy. Why would you do that. Unless you get this in writing i would not do it. It may be seen as an admission of guilt and that you in fact agreed to the original higher amount.

eircom: Ant

funkhouser wrote: »

I'm having the same problem and having only been paying what they told me I would be paying when I ordered it they eventually threatened to disconnect me. I had tried calling and going online to talk to them but I'm not sure their billing staff were even trying to understand what I was telling them, they were effectively stonewalling me by going round in circles with their explanations, which never made sense. I sent a letter saying if they cut me off I'd consider my contract with them null & void and would then ask Comreg to ensure my line could be connected with another operator.

They did call me and ask me to get my account up to date within 2 months and they'd THEN apply a discount for the next 6 months to make up the difference. I'll believe it when I see it. I will, as an act of good faith, make payments beyond what I should be paying (the person who called from Eircom agreed with me that I was correct) and get the account up to date but if the discount is not applied I will adjust it myself by not paying the overcharged amount.

Hi funkhouser,

Thanks for posting on the eircom Broads Forum.

Let me know how your agreed scheduled payments go or if you need further advice on this or any thing else.

Regards,
Ant

Pillar_Citizen

I would advise everyone that is having continual problems with overcharging by Eircom to immediately contact ComReg and the NCA. Believe me your instance is not an isolated overcharging issue.

Sponge Bob

eMobile seems to be at it as well, charging mms rates for gmail messages.

Kensington

As do Meteor - the bargain alerts thread on the €15.25 package (half price discount for 12 months) has turned into an overcharging complaint thread with people hit for the full, non-discounted €30 month-after-month despite continued assurances by CC it would be sorted.

eircom: Ant

Kensington wrote: »

As do Meteor - the bargain alerts thread on the €15.25 package (half price discount for 12 months) has turned into an overcharging complaint thread with people hit for the full, non-discounted €30 month-after-month despite continued assurances by CC it would be sorted.

Hi Kensington,

If you need help with this, can you post to Meteor directly : http://forums.meteor.ie/

Thanks, Ant

SIX PACK

I wouldn't recommend anyone to have anything to do with Eircom.

My partner used to work for the company and it was & still is common practice to overcharge customers especially if your paying direct debit.

Stay well clear folks

funkhouser

In the end, despite the fact Eircom agreed I was being overcharged, they cut me off. After my 4th or 5th letter (I had to send letters as their normal billing customer service processes are there only to stonewall you- with the notable exception of their boards rep who did make a genuine attempt to resolve it but was met with the same wall of nonsense I was) I got the agreed discount.... for 1 billing period before they jacked up the price again. I paid only what was owed so "arrears" began to accrue. They asked me, with a straight face presumably, to settle these alleged arrears and they'd then fix up with me via a discount. Why they couldn't simply correct the bill is a question they didn't answer.

I complained to Comreg who sorted it in about 5 minutes flat. We're lucky to have them.

I shudder to think what happens when the elderly complain. It took a lot of time and effort for me to get exactly nowhere with them and I ended up without broadband for a period too.

In my opinion it's very likely overcharging is systematic. If any of the statutory agencies had any teeth it would have become a scandal by now. And our newspapers specialise in irrelevant insider political tittle tattle now so there's not much hope of them exposing it.

The irony is Eircom's unlimited package is the best one for me. I'm now signed up with an inferior product that's limited. Also, I'm prevented now for 12 months signing up to Eircom's fibre service which I would have done as soon as it became available. Unless the company I'm with resell a wholesale product I'm stuck. Eircom get paid either way but they'd get paid more if I was signed up with them.

eircom: Tony

funkhouser wrote: »

In the end, despite the fact Eircom agreed I was being overcharged, they cut me off. After my 4th or 5th letter (I had to send letters as their normal billing customer service processes are there only to stonewall you- with the notable exception of their boards rep who did make a genuine attempt to resolve it but was met with the same wall of nonsense I was) I got the agreed discount.... for 1 billing period before they jacked up the price again. I paid only what was owed so "arrears" began to accrue. They asked me, with a straight face presumably, to settle these alleged arrears and they'd then fix up with me via a discount. Why they couldn't simply correct the bill is a question they didn't answer.

I complained to Comreg who sorted it in about 5 minutes flat. We're lucky to have them.

I shudder to think what happens when the elderly complain. It took a lot of time and effort for me to get exactly nowhere with them and I ended up without broadband for a period too.

In my opinion it's very likely overcharging is systematic. If any of the statutory agencies had any teeth it would have become a scandal by now. And our newspapers specialise in irrelevant insider political tittle tattle now so there's not much hope of them exposing it.

The irony is Eircom's unlimited package is the best one for me. I'm now signed up with an inferior product that's limited. Also, I'm prevented now for 12 months signing up to Eircom's fibre service which I would have done as soon as it became available. Unless the company I'm with resell a wholesale product I'm stuck. Eircom get paid either way but they'd get paid more if I was signed up with them.

Hi funkhouser
If you were able to PM me the Comreg ref number or even a brief outline of their findings I will chase this up internally. I can assure you that we would deal with any overcharging and would normally be able to make restitution. I do see that there was some confusion about billing but am not sure what was suggested to you, if you could add this information in your PM that would also help in my investigation.
Though we were unable to affect desired result I can see if I can at least get some clarification for you on this.
Tony