Leaving UPC MMDS

Deedsie

I am thinking of leaving UPC for SKY, how do I go about this? Is there any chance they will offer some extra channels to keep us subscribed?

forzacalcio

Sky are known to offer good deals if you threaten to leave, ie they will give you 50% off basic package for 6 months. UPC on the other hand are the opposite, I reckon they will just say fair enough good luck!

Kristopherus

IMO your're crazy. No way can Sky match UPC . I have UPC mmds since last August. I have Max+ plus sky sports plus Setanta Irl plus ESPB plus multiroom for €67 per month. No way could Sky match that. Also apart from 1 or 2 very minor glitches, I had no issue with the quality of mmds.I dumped Sky after 15 yrs.If you have been with UPC for more than a year, the you are likely to get an offer if you contact their Retentions Unit.

Deedsie

Kristopherus wrote: »

IMO your're crazy. No way can Sky match UPC . I have UPC mmds since last August. I have Max+ plus sky sports plus Setanta Irl plus ESPB plus multiroom for €67 per month. No way could Sky match that. Also apart from 1 or 2 very minor glitches, I had no issue with the quality of mmds.I dumped Sky after 15 yrs.If you have been with UPC for more than a year, the you are likely to get an offer if you contact their Retentions Unit.

It's my parents house actually. They have the same account since 1993. Started with Irish Multichannel then chorus etc. ESPN only shows soccer and American sports. No interest in either in this house? Sky sports would be nice for the rugby. I have come accross a package that has everything they have now, and a whole lot more, and sky plus, and freesat if they decide to cancel in 12 months. €37 per month, compared to €45 with UPC.

For an account holder who was with them 17 years, If they don't offer something to keep there business, I will be glad to see the back of them.

watty

ex Chorus UPC MMDS is much poorer than ex NTL UPC MMDS

Lots of FTA rugby on Aerial + Dish (BBC, RTE, S4C etc)

Deedsie

Ex chorus MMDS

icdg

Kristopherus wrote: »

IMO your're crazy. No way can Sky match UPC . I have UPC mmds since last August. I have Max+ plus sky sports plus Setanta Irl plus ESPB plus multiroom for €67 per month. No way could Sky match that. Also apart from 1 or 2 very minor glitches, I had no issue with the quality of mmds.I dumped Sky after 15 yrs.If you have been with UPC for more than a year, the you are likely to get an offer if you contact their Retentions Unit.

UPC is very cheap for premium sports, primarily because you have ESPN and Setanta Ireland included in the basic tier whereas they are extra on Sky.

If its rugby union you're interested in, here's who has what:

RTÉ:
* RBS Six Nations
* Ireland Autumn internationals
* Magners League
* Rugby World Cup (Ireland games and some knock out stage games only).

TG4:
* Magners League

BBC
* RBS Six Nations
* Wales/Scotland/Ireland Autumn internationals.
* Magners League (But not in Northern Ireland - Wales/Scotland only).

ITV
* Rugby World Cup

ESPN
* Aviva Premiership
* Top 14

Setanta
* Top 14
* Some Autumn internationals
* Rugby World Cup

Sky
* Heineken Cup
* Super Rugby
* Summer Internationals.
* Lions Tours

So take your pick. Everything other than some red button Heineken Cup games and some Magners League games is available on either platform and UPC is cheaper to get all premium content.

Kristopherus

icdg wrote: »

UPC is very cheap for premium sports, primarily because you have ESPN and Setanta Ireland included in the basic tier whereas they are extra on Sky.

Thats precisley why I went for UPC. But as the OP is in an ex-Chorus area I don't think he will get from UPC what the ex-NTL customer will get.

Deedsie

Unless the UPC customer loyalty department offer something good, I will be ordering sky for the house. If the dish is set up to run two sky plus boxes will there be room to run a cable to a third free to air box?

jonathanmatt

UPC have a customer retention department - I'm sure you can get something from them, I know people who got free sky movies and sports for a month or two.

I had issues with them for 3 months and got refunded in full but was informed that the retention dept could organise for sports/movies to the same value if I preferred. I have to stick with cable as I can't get dish signal in my exact location.

But it's really about what service you would like long term isn't it? Individual customer loyalty means fairly little to the companies in the overall scheme of things (not in theory, but in practice this seems to me to be true)

watty

You need an Octo LNB or else a Multiswitch added to an Quad LNB to go more than 2 x Sky+ boxes as a Sky+ or Sky HD box uses two inputs.

A Multiswitch expands the 4 connections of a Quad (the LNB Sky installs) to 16 connections. You can have up to about 121 Multiswitches off one dish easily.

Deedsie

watty wrote: »

You need an Octo LNB or else a Multiswitch added to an Quad LNB to go more than 2 x Sky+ boxes as a Sky+ or Sky HD box uses two inputs.

A Multiswitch expands the 4 connections of a Quad (the LNB Sky installs) to 16 connections. You can have up to about 121 Multiswitches off one dish easily.

Would you think the sky engineer would mind setting this up on the day? Freeview in the upstairs bedroom would be really handy? How would I go about asking them to set it up in a way that I could set up a second sky + box and have an extra freeview box upstairs? Would they only be allowed install the two boxes ordered?

If the UPC retention department does offer something, it will only be a short term solution. I think sky would suit alot better.

watty

Unless you use a 3rd party Installer (better as Sky Installers are underpaid and thus know little more than how to drill holes) you only get what was ordered.

Deedsie

watty wrote: »

Unless you use a 3rd party Installer (better as Sky Installers are underpaid and thus know little more than how to drill holes) you only get what was ordered.

How would I go about choosing a third party installer? Would that still be free installation for me?

watty

You'd get boxes free (Worth about €320 for two), but pay something for install. Ask on Satellite Forum and check http://www.isaa.tv/

Deedsie

Ah hopefully I will get lucky and meet a sound sky installer that might do me a turn.

Deedsie

I got through to the retention department. Reasonable offer from them to keep our business. €5 off the monthly bill for 12 months and sky sports and movies for two months for free.

Kristopherus

Deedsie wrote: »

I got through to the retention department. Reasonable offer from them to keep our business. €5 off the monthly bill for 12 months and sky sports and movies for two months for free.

Make sure you don't get hit with a downgrade fee (albeit only €10) when/if you want to cancel those freebies. And you may have to give a month's notice to downgrade. Well done on getting that off them.

forzacalcio

Kristopherus wrote: »

Make sure you don't get hit with a downgrade fee (albeit only €10) when/if you want to cancel those freebies. And you may have to give a month's notice to downgrade. Well done on getting that off them.

Its a shame that customers of UPC actually have to worry about getting shafted getting freebies! What a shambles!