fake uggs - website not replying to emails

Brendan1704

Hey,
looking for some advice on this please.

I bought 3 pairs of ugg boots as gifts from http://www.uk-officialuggboots.com on the 10th of december for €212.65.
They seemed like a genuine website at first because of the good webpage and correct logos and very similar layout to the real webpage.

I have bought lots of things online in the last few years and did a quick check on google to see if there were any complaints about this website before i made the purchase as i ususlly do when buying from an website that i havnt heard of before. I found no complaints and was reasonably happy that they were a genuine website. The transaction seemed to go through as normal and i recieved an email to confirm my order.

Everything seemed perfectly normal at this stage and one of my friends, after hearing the low price that they could be bought for online, decieded to buy 2 more pairs on the 16th of december for €152.10. these were also purchased on my credit card. this time however we recieved no confirmation email and so a few days later i checked up my credit card bill online to see if i was charged...

it was then that i noticed that it was charged to WWW.DIGGINGSHOP.COM for the first order and to WWW.ORIENSHOES.NET for the seccond order.

I thought this was strange and from searching the internet i found that the first website has a lot of complaints online for selling fake ipods and the seccond website dosnt appear to exist.

We then emailed the the website for the status of my order but didnt recieve a reply.

The fisrt order was supposed to arrive by christmas but didnt so we decieded to wait a while to see it it comes after christmas as there could have been delays with the delivery because of all the bad weather and cancelled flights.

We tried emailing them again but still never recieved a reply.

The first order still hasnt arrived.

Finally yesterday the seccond order arrived but they are claerly fake uggs and not as described on the website.

I have emailed the website to explain the situation but havnt recieved a reply as of yet...

Is there anyway that i can get a refund as i cannot get in contact with the website. i paid with an AIB mastercard if that makes any difference. i have heard before that by purchasing with a credit card online that you have certain rights on refunds.


Any help on this would be greatly appreciated.

Thanks
Brendan

pleasant Co.

If you can, do a chargeback ASAP.

The scammers you ordered from will not refund you so get your bank/cc company to issue a chargeback.

jor el

Brendan1704 wrote: »

They seemed like a genuine website at first because of the good webpage and correct logos and very similar layout to the real webpage.

The site name is the first thing that makes me suspicious. No one uses the word "official" on a website name, unless of course it's not actually official. Using official and a country name in the site name is a huge red flag. Next thing to check is the Who Is record, and you see it's a Chinese website. So nothing official or UK about it, just another site selling knock-offs.

From here http://www.uk-officialuggboots.com/content/4-about-us
"UGG" is not a brand name, well that's not true.

From the official site:
http://www.uggaustralia.com/counterfeit.aspx
You can check a website's authenticity here too, and it confirms that uk-officialuggboots.com is a counterfeit site.

You may or may not get anywhere with the charge back. For the order you received, the bank may expect you to return the items, or to work with the site to get the refund.

Brendan1704

Thanks for the replys.

Ill contact the bank and enquire about a chargeback.


I do agree that it is partly my own fault as i should have been more cautious about what websites to buy from but i still believe that i am entitled to a refund.

You may or may not get anywhere with the charge back. For the order you received, the bank may expect you to return the items, or to work with the site to get the refund.

i have tried several times to contact the company myself but they do not reply to my emails... i would be more than happy to send back the goods to get a refund. unfortunalty i do not see that as an option when i cannot get in contact with them.

91011

Uggs are one of the most faked goods on the internet.

And even more bad news - afaik the CC company won't do a chargeback on fake goods.


and more bad news - the first line in the about us page gives it away "UGG" is not a brand name but an age old generic term for this style of Australian-made sheepskin boot They are in a roundabout way telling you that they sell generic sheepskin boots.

jor el

Brendan1704 wrote: »

unfortunalty i do not see that as an option when i cannot get in contact with them.

It will be up to the bank to decide what to do, but since you have the goods you ordered (from one of the orders anyway), the bank may not intervene with a charge back unless you can return the goods. The fact that you're not getting any response from the company may not effect the bank's decision. I've just seen it said before that a bank may refuse a charge back when you are in possession of the order. If you don't receive anything, as in the case of your first order, then a charge back is possibly easier and more likely.

tricky D

No postal contact address on the site
Chinese whois (as already noted)
Australian using ParcelForce (UK) is curious
Prices to good to be true

All signs of a B2C scam site to be avoided

You won't get a refund. Chargeback if you can and are lucky and perhaps even change your CC no.

pleasant Co.

jor el wrote: »

It will be up to the bank to decide what to do, but since you have the goods you ordered (from one of the orders anyway), the bank may not intervene with a charge back unless you can return the goods. The fact that you're not getting any response from the company may not effect the bank's decision. I've just seen it said before that a bank may refuse a charge back when you are in possession of the order. If you don't receive anything, as in the case of your first order, then a charge back is possibly easier and more likely.

If the OP says tells the bank they were counterfeit goods [and so turned them over to the authorities to be destroyed], do you think that might help?

Brendan1704

Thanks for all the replys.

I saw on a thread on another website that if i cannot get in contact with the company and the items are "not as described" (which is true) then i am entitled to a chargeback from the credit card company . im not sure how true this is but i think its worth a try???

I am willing to send them back and i understand that i would be responsible to pay the postage but they are not replying :mad:

jor el

Brendan1704 wrote: »

but i think its worth a try???

It's definitely worth trying, because you've nothing to lose. A bank will normally insist that you wait a for a while before they do a charge back (could be 3 months). They should do it for the non received order, but the other one will depend on the bank.

Brendan1704 wrote: »

I am willing to send them back and i understand that i would be responsible to pay the postage but they are not replying :mad:

I would say you'll never get a response from them, because this is a scam site you're dealing with. What the bank will do is anyone's guess, though you should definitely tell them that the site is not responding to you, and they have no return address.

mneylon

You need to ring your credit card company (bank) as soon as possible.
Depending on the bank you might be able to get some of it sorted out on the phone, but most likely they'll ask you to go into a branch at some point.

Under the merchant agreements you can do a chargeback if you haven't received the goods. I'm not sure exactly how that would work if someone sells you something (Uggs) but you get something else (fake Uggs), but ultimately your bank should be able to assist you

It might also be a good idea to report the site to Ugg themselves.. most of the big brands spend a lot of time and money trying to get these fake vendors taken down (it's also not in the banks' interest that they're around either)

hauliesleap

Back in February after the Superbowl I ordered from www.nflshopofficial.co.uk without doing any research on the website. All I had to do was read some of the terms and conditions on the website and I would have known it was a scam. A simple Google search would have showed it was dodgy. The jerseys looked unreal as I was after having a few beers and it was after 3.30am.

Anyway next morning checked e-mails and noticed an order confirmation from a hotmail account. WTF?? I cancelled my creditcard as I didn't want some dodgy Chinese scammers having my details and told AIB what had happened. Stuff arrived 2 weeks later and they were not bad at all but the quality was not like some of the real jerseys I already have. The amount was charged on my statement to a company called www.shopcomposite.com/Beijing. I e-mailed the dodgy site and they would not entertain the idea of sending the stuff back for a refund. They told me to "sell the stuff to somebody who might like it". Hilarious. "Nobody complained about the quality before, of course it is genuine." I have numerous e-mails from them and each time the idiots kept digging themselves deeper and deeper each time. It was either Janey or Evan replying to my e-mails.

I sent the jerseys to the Reebok Brand Protection Manager in Stockport, UK who sent the stuff back to me accompanied by a letter confirming that the crap is fake. I then contacted my bank and forwarded the letter from Reebok along with all the ridiculous e-mails, the bank then initiated a successful chargeback which I received today, over 3 months later and a lot of hassle. The only sweetner is that I still have the stuff and got a refund through the chargeback facility while the scammers are out of pocket.

Anybody who has recently been stung by these dodgy Chinese cowboys or other similar Chinese sites selling counterfeit merchandise should also try the chargeback route as the goods "were not as described".

ElNino

You should always attempt to do a chargeback because Visa and Mastercard will close the scammer's account if there are excessive numbers of chargebacks.

hauliesleap

ElNino wrote: »

You should always attempt to do a chargeback because Visa and Mastercard will close the scammer's account if there are excessive numbers of chargebacks.

Totally agree with you but AIB were extremely slow to initiate the chargeback eventhough I had all the evidence (screenshots, e-mails, confirmation of counterfeit product and evidence of attempt to return stuff to vendor).

I think banks are becoming wise to fraudulent chargebacks so they are less likely to attempt them unless it is for non receipt of goods.

I will think twice about online purchases from non-familiar sites from now on.