Missing Orders from PLAY.COM

DeWitt

Any one else having problems with Play since the holidays? I'm not sure if I should report my items missing yet due to postal delays or wait it out.
The products were posted Dec 29th, but I still haven't received them. Which is strange because other products I ordered after New Years arrived in the post this morning.

pleasant Co.

Your post from PLAY has to go from jersey to mainland UK to Ireland, AFAIK there's still a big backlog in the UK so there's every chance it's in that backlog.

If it's been over 2 weeks though you might as well just let play know so at the very least they'll have a record that you have yet to receive it, you'll be covering your ass that way if it never comes.

Mr E

Not sure if the backlog in the UK is that bad, Mactard.
I ordered something from Zavvi last Monday, it dispatched on Tuesday (according to automated email) and I got it today.

BabyBirch

I'm still waiting for something from November 18th. I let them know it hadn't arrived in December, they emailed me claim form which I signed and posted back.. and I still haven't got a replacement. Seems like there's definitely still a postage backlog going on there!

dudara

Moved to Online Buying & Auctions

dudara

pleasant Co.

Mr E wrote: »

Not sure if the backlog in the UK is that bad, Mactard.

I'm not sure either, I'm just going by observation rather than personal experience as I too ordered something in the UK recently and received it within days.

It seems there is a backlog of the xmas season stuff, but anything after seems to be business as usual. Maybe the RoyaL Mail are filtering the xmas stuff through as not to further delay newer post? Ack, anyway this doesn't really help the OP much :pac:

rubadub

BabyBirch wrote: »

I'm still waiting for something from November 18th. I let them know it hadn't arrived in December, they emailed me claim form which I signed and posted back.

I have heard stories of play.com stuff going missing around christmas before. Apparently they get temp staff on to deliver in some areas and people have seen empty play.com boxes in bushes, i.e. allegedly nicked, the boxes are very distinct so easy to spot. I think one poster even said his was definitely opened but still posted to him -the potential thief probably not into the same films!

I ordered from amazon.co.uk last tuesday, despatched wednesday, had it on the friday.

Lady Chatterton

DeWitt wrote: »

Any one else having problems with Play since the holidays? I'm not sure if I should report my items missing yet due to postal delays or wait it out.
The products were posted Dec 29th, but I still haven't received them. Which is strange because other products I ordered after New Years arrived in the post this morning.

I ordered from Play.com during xmas too and the items were dispatched on 29/12/10 but I haven't received them either. I've been a customer for the last eight years and there have only been a handful of times when my orders went astray but each time they sent replacements without any hassle. They usually recommend that you wait 14 days before contacting them about missing orders, in view of the holidays and the weather, I'm going to leave it until Friday to contact them.

jamescd

rubadub wrote: »

I ordered from amazon.co.uk last tuesday, despatched wednesday, had it on the friday.

I ordered an Xbox 360 game off amazon on the 26th of December last year. It was despatched on the 3rd of January and I still haven't received it

kmurph

I had 4 items ordered from them between 22/12 and 28/12 and all 4 dropped through the letterbox this morning.

rubadub

rubadub wrote: »

I ordered from amazon.co.uk last tuesday, despatched wednesday, had it on the friday.

jamescd wrote: »

I ordered an Xbox 360 game off amazon on the 26th of December last year. It was despatched on the 3rd of January and I still haven't received it

I just checked my packing box again and it was actually sent from dublin, maybe amazon have a depot there or something, it was a pair of asics runners/shoes.

Lady Chatterton

DeWitt wrote: »

Any one else having problems with Play since the holidays? I'm not sure if I should report my items missing yet due to postal delays or wait it out.
The products were posted Dec 29th, but I still haven't received them. Which is strange because other products I ordered after New Years arrived in the post this morning.

My 29/12/10 order arrived today - 11/01/11 - so yours will probably arrive too.

DeWitt

Recieved two of them in the post this moring. Just waiting on the one more.