Smart smtp rejecting rar files

shayser · 10-01-2011 11:19am #1

We can't send rar files as email attachments with Smart. I've called support. They were reluctant to look at the problem but then agreed. It's just been a few hours since I called but was wondering if anybody might would know what the problem might be?

Wossack · 10-01-2011 11:25am

do they send if you change the extension (to .doc or the like), and then change it back on the other side?

are they password protected?

shayser · 10-01-2011 11:48am

I renamed to .txt but it made no difference. Not password protected either.

Wossack · 10-01-2011 1:02pm

are they large? any problem sending other similar sized attachments?

shayser · 10-01-2011 1:05pm

Thanks for the replies. No, not a size issue either.

shayser · 10-01-2011 1:08pm

This is the message:

[SMTP] (720) . ---> 552 we don't accept email with such content (#5.3.4)

Also, I've tried different rar files with different file contents.

Wossack · 10-01-2011 1:19pm

Looks to be getting blocked their (smarts) side alright

Changing the extension sometimes tricks the stupidier filters from blocking, but guess not in this case..

Somewhat out of idea's unfortunately..! Can you convert the files into something that perhaps isnt blocked? .zip, .ace, .tar etc? winrar should still open them on the receiving end

William Powell · 10-01-2011 1:33pm

I seem to remember that the 552 .... 5.3.4 error code can mean the recipients mbx is full?

shayser · 18-01-2011 12:42pm

Smart are blocking rar files.

Smart smtp rejecting rar files

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