problems with registration for mybill account online

smartblaa

Hi,
I'm an eircom home broadband customer with about 9 months now.
I just decided tonight to register on your site to look up some of my previous bills. However your registration page won't submit.(giving some errors re: password complexity)

http://www.eircom.ie/cgi-bin/bvsm/bveircom/register/registerLogin.jsp

I can assure you i've chosen a > 6digit alphanumberic password.

Can you get on to someone on your web team to investigate?

Thanks

eircom: Eleanor

smartblaa wrote: »

Hi,
I'm an eircom home broadband customer with about 9 months now.
I just decided tonight to register on your site to look up some of my previous bills. However your registration page won't submit.(giving some errors re: password complexity)

http://www.eircom.ie/cgi-bin/bvsm/bveircom/register/registerLogin.jsp

I can assure you i've chosen a > 6digit alphanumberic password.

Can you get on to someone on your web team to investigate?

Thanks

Hello,thank you for contacting us here on Boards.ie
Can you send me a private message with the following information please?
-eircom account number
-eircom telephone number
-email address
-password choosen

I will then try to register on your behalf

Thank You
Eleanor

BArra

i am having the same problem

it seems there is a widespread problem with the site

eircom: Ant

BArra wrote: »

i am having the same problem

it seems there is a widespread problem with the site

Hi BArra,

Thanks again for contacting us on Boards. Not aware of any general problem on our site though Elle, my colleague is looking into your query at the moment. Can you just make sure you PM your details she has asked you for.

Cheers
Ant

smartblaa

eircom: Eleanor wrote: »

Hello,thank you for contacting us here on Boards.ie
Can you send me a private message with the following information please?
-eircom account number
-eircom telephone number
-email address
-password choosen

I will then try to register on your behalf

Thank You
Eleanor

Hi Eleanor, I've just PMd you.

eircom: Eleanor

BArra wrote: »

i am having the same problem

it seems there is a widespread problem with the site

Can you post to me with a private message and supply the following information please?

-email address
-eircom landline and account number
-Security Question and Answer
-Password chooses

I will try to register on your behalf

Eleanor

eircom: Eleanor

smartblaa wrote: »

Hi Eleanor, I've just PMd you.

Hello,

I've sent you a Private Message,I've registered you on the eircom.ie website
All your details are in the PM
Any questions,please contact me here on Boards

Eleanor

smartblaa

eircom: Eleanor wrote: »

Hello,

I've sent you a Private Message,I've registered you on the eircom.ie website
All your details are in the PM
Any questions,please contact me here on Boards

Eleanor

Thanks for this Eleanor.
I've been able to login successfully.
However i'm not able to view any previous bills or any previous amounts paid..
I had hoped that it would provide me with this basic functionality, so that I wouldn't have to go ringing up pestering customer care.

I'm looking for my last 6 bill amounts with and without VAT

eircom: Eleanor

smartblaa wrote: »

Hi Eleanor, I've just PMd you.

smartblaa wrote: »

Thanks for this Eleanor.
I've been able to login successfully.
However i'm not able to view any previous bills or any previous amounts paid..
I had hoped that it would provide me with this basic functionality, so that I wouldn't have to go ringing up pestering customer care.

I'm looking for my last 6 bill amounts with and without VAT

As your now nwly registered you will be able to see all bills from this billing period onwards
I can out in a request for you to get all previous 6 months bills resposted to you
In regards to previous bills this is the best solution to help with your query
Let me know if you want me to have the last 6 bills posted out to you
Eleanor

smartblaa

eircom: Eleanor wrote: »

As your now nwly registered you will be able to see all bills from this billing period onwards
I can out in a request for you to get all previous 6 months bills resposted to you
In regards to previous bills this is the best solution to help with your query
Let me know if you want me to have the last 6 bills posted out to you
Eleanor

Thanks for this Eleanor.
Is there any way of getting them emailed to me?
Would prefer not to have a ream of paper posted!

If there's no other way, then post them to me.

eircom: Eleanor

smartblaa wrote: »

Thanks for this Eleanor.
Is there any way of getting them emailed to me?
Would prefer not to have a ream of paper posted!

If there's no other way, then post them to me.

Hello
Have requested those bill for you now through my colleagues in Credit Management.The bills you receive will be the same as the bills you can view online and the bills you have received previously in the post from eircom

Thank You
Eleanor