Computer freezes then switches off-solutions?

getsun · 06-01-2011 9:38pm #1

Hi guys,
Don't know if people have had this problem with their laptop. Since Tuesday night it keeps freezing on me after about 30 minutes. The 'internet symbol' (you know the blue circle) comes up, the computer goes blank and I have to reboot it. This happened even when the internet was not plugged in or connected.
Any experts out there? I scanned my computer-but only a quick scan because it would switch off before I could get a whole scan done.
Thanks in advance

06-01-2011 10:16pm

It's hard to diagnose something like this, hopefully it is software related (it sounds like a virus to me). What brand is your laptop and what operating system is it running on?

getsun · 06-01-2011 11:18pm

Thanks for your reply. It's a Dell inspiron, only a year old. I downloaded the software (recommended on this site) to run scans on it, but it doesn't seem to have helped. Would you say I should bring it somewhere?

karlkavo · 06-01-2011 11:23pm

Yeah sounds like you've got a virus after downloading free software, download malewarebytes antimaleware then reboot in safe mode(hold F8 on boot) and run a full scan. That should do the job.

VirtualWorld · 07-01-2011 5:59pm

If it is powering off by itself it could well be your CPU fan isn't working.

getsun · 08-01-2011 7:17pm

Thanks for your replies guys. Ok so had to get the whole computer emptied, means I lost everything, how can I get microsoft word 2007 back?

WildOscar · 09-01-2011 4:30pm

getsun wrote: »

Thanks for your replies guys. Ok so had to get the whole computer emptied, means I lost everything, how can I get microsoft word 2007 back?

have you restore disks? if so you can get back to factory image which should include ms word if you had it preinstalled. If not where did you get it?

Computer freezes then switches off-solutions?

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