Lost luggage - any where at DUB passengers can search for it ?

mikedublin

Hi

I am just wondering if there is some where at Dublin Airport where passengers who have lost their luggage can go and look at un-claimed / un-tagged lost luggage and see if they can spot their lost bag ?

I'm still missing a bag from my December 22 flight disaster, and I have a lost bag reference number which I try each day on the mylostbag website, but it always just says Tracing Continues please check back later.

I know I wouldn't be just allowed in to have a look at the arrivals baggage hall, but I am wondering if there is some warehouse or something at the airport where they bring un-claimed and untagged bags if they are still going around on the carousel after a couple of days. Is this somewhere passengers can go (I'd be able to bring my lost bag thing from Aer Lingus), and naturally I would be able to verify I was the correct owner of the bag by telling them the exact contents were.

Anyone know if there is any facility like this available at Dublin airport ?

Stovepipe

Hi there,
If you go to the Airport and ask for the Aer Lingus Lost Property, instead of the DAA's lost property, you might have a better chance.For example, if a bag falls off a trolley and doesn't make it to the carousel, then one of several things will happen: the bag will be picked up either by an EI loader or another ramp staff member(us engineers do it all the time) and brought to the baggage hall and put on which ever carousel related to the flight number. Failing that, if the Airport Police pick it up, they will either do the above or bring it to the DAA lost property office, which means that the bag or item has the potential to be in either property office. The Aer Lingus lost property office does not have a public counter on the Arrivals side but is located at the end of the main baggage hall (not T2) and you can access it from there, if you happen to be arriving, that is.If you go to the Airport, park yourself at EI customer service and do not leave until you get satisfaction and keep trying the phone. Failing that, start emailing the Head Office frequently and making loud noises.
regards
Stovepipe

mikedublin

Thanks for the advice. Cheers, Mike

dudara

My partner went through the same thing since our flight on 22 Dec. We were told that they had simply taken a lot of luggage to "Area 14" (unscanned) and to keep looking at the website.

I eventually got through to Aer Lingus baggage on the phone about the 29th Dec, and I was told that they had they only just started on processing all the luggage from Area 14. He told me that I should hear something by the weekend.

We got a call the next day about the luggage, and in the interests of convenience we drove to one of the Aer Lingus building in DUB where we collected it ourselves. BTW - a big thanks to that Aer Lingus employee who was literally watching out for us, waiting with the bag.

My advice, get on the phone to Aer Lingus baggage (it took me about 40 mins to get to speak to someone) but once you've made contact with a person, they generally are quite helpful.

The problem is that they seem to have a pathological fear of speaking to people

mikedublin

Cool. Thanks for the advice.

This area 14 sounds a lot like Area 51 from the X Files !

I'm also starting a Novena to St.Anthony (patron saint of lost things) as the bag contains (among other things) my lucky socks [though clearly they were not working too well that day].

saeglopur

Checked it out today and Area 14 has now been cleared.

The remaining backlog is expected to be sorted out this week so you should hear something soon. There have been teams of people working to rectify the situation since Christmas