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Migrated to NGB but speeds are the same

  • 03-01-2011 4:12pm
    #1
    Making It Bad
    Closed Accounts Posts: 315 ✭✭


    Hi,

    I was recently migrated to NGB Regular package within the last few days and received and email telling me so. My speeds however are identical and I mean literally identical and unchanged to as they were before. I am wondering if I have been properly migrated or is there something else I need to do?

    1095384934.png


Comments

  • #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Making It Bad wrote: »
    Hi,

    I was recently migrated to NGB Regular package within the last few days and received and email telling me so. My speeds however are identical and I mean literally identical and unchanged to as they were before. I am wondering if I have been properly migrated or is there something else I need to do?

    1095384934.png

    Hi Making It Bad,

    Can you PM your tel no: so I can check that out for you.

    Thanks, Mark


  • #3
    Making It Bad
    Closed Accounts Posts: 315 ✭✭Making It Bad


    Thanks, I've sent my details there (twice by accident!).


  • #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Making It Bad wrote: »
    Thanks, I've sent my details there (twice by accident!).

    Hi Making It Bad,

    The NGB is still subject to line or network limitations. Your telephone line is showing a bandwidth capacity of between 4-5MB. However the NGB will maximise the best constant speed.

    The speeds are still quite slow. Broadband technical support suggested you call them on 1890 260 260 to check the modem and set up.

    Let me know how get you on.

    Thanks, Mark


  • #5
    Making It Bad
    Closed Accounts Posts: 315 ✭✭Making It Bad


    Ok I shall do, thanks for the help!


  • #6
    Making It Bad
    Closed Accounts Posts: 315 ✭✭Making It Bad


    Made a call there and he got things sorted speed and ping is a nice bit better now :D

    1102580798.png


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  • #7
    eircom: Eleanor
    Closed Accounts Posts: 99 ✭✭eircom: Eleanor


    Making It Bad wrote: »
    Made a call there and he got things sorted speed and ping is a nice bit better now :D

    1102580798.png

    Thats good to hear, if you experience any further difficulties, please contact eircom here on Boards for help

    Eleanor


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