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Problem with Wagamama discount card

  • 01-01-2011 3:50pm
    #1
    Also
    Closed Accounts Posts: 45 ✭


    During freshers' week I got a card from a society with a discount on the back for Wagamama, whereby if you bought one main meal there you would get one free, Monday-Wednesday.
    As students and fans of Wagamama this was a great deal and myself and my friend used this discount a few times successfully.
    However, a few days ago, I went to Wagamama with my friend. After the meal, I presented the discount card, as per usual.
    However, I was told that the deal did not apply for the month of December. I argued that the card has no mention of terms and conditions on it, it just says "But one meal get one free, mon-wed".
    They said that by accepting the card we accepted its conditions, which are on wagamama's website.
    Is this correct? We were very disappointed as the discount was our motivation for going, and will certainly think twice before eating there again.
    I think that that a condition excluding a whole month should have been stated on the card, or at the very least it should have stated that terms and conditions apply.


Comments

  • #2
    wmpdd3
    Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    Always mention a discount card before ordering.


  • #3
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Have you checked the T&Cs on the website?

    I do agree with you, in the sense that the card should at the least state if T&Cs apply.


  • #4
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    Don't see any T&C's on the website.
    Maybe try send them an email, explaining what happened and ask for a copy of their T&C's regarding the discount card?

    Email: feedback@wagamama.com


  • #5
    Also
    Closed Accounts Posts: 45 ✭Also


    BearNecessities wrote: »
    Don't see any T&C's on the website.
    Maybe try send them an email, explaining what happened and ask for a copy of their T&C's regarding the discount card?

    Email: feedback@wagamama.com

    Yeah I think I will do just that as I can't seem to find any terms and conditions either. I thought maybe they were referring to the society who issued the card's website, but they don't have one.


  • #6
    tommy21
    Closed Accounts Posts: 2,419 ✭✭✭tommy21


    Also wrote: »
    Yeah I think I will do just that as I can't seem to find any terms and conditions either. I thought maybe they were referring to the society who issued the card's website, but they don't have one.

    Post your complaint on their facebook page for all to see - I'm betting you will probably get a free voucher from it.


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  • #7
    wmpdd3
    Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    tommy21 wrote: »
    Post your complaint on their facebook page for all to see - I'm betting you will probably get a free voucher from it.

    Or they will show you a copy of the terms and conditions for the card.


  • #8
    Corruptedmorals
    Registered Users, Registered Users 2 Posts: 4,195 ✭✭✭Corruptedmorals


    It isn't Wagamamas card though right, it's like an ents card? In which case, several other discounts are probably on it so there would not be room to have the t&c's of each on the card. Though of course it isn't great that you only find out about the t&c's when you're there relying on a cheaper meal. This used to be the case for Captain America's same deal Mon-Fri on the ents card, however they are applying the discount all year round now. I think if it was their own card they would specify.


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