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online buying

  • 29-12-2010 11:50pm
    #1
    GismoBaby
    Registered Users, Registered Users 2 Posts: 226 ✭✭


    If you purchase something online which turns out to be faulty do you have to accept a repair or can you 'demand' a replacement? It was bought from a european country and broke down within first 24 hours


Comments

  • #2
    Pkiernan
    Registered Users, Registered Users 2 Posts: 4,310 ✭✭✭Pkiernan


    You can demand a replacement, repair or refund.

    Whether or not the seller will honour your demand is another matter.

    If it were me I'd be looking for my money back.


  • #3
    GismoBaby
    Registered Users, Registered Users 2 Posts: 226 ✭✭GismoBaby


    Pkiernan wrote: »
    You can demand a replacement, repair or refund.

    Whether or not the seller will honour your demand is another matter.

    If it were me I'd be looking for my money back.

    I would but they are the only ones who seem to stock this particular brand and it is a lovely product, just happens that one of them stopped working! The second one I bought is working fine. They reckon for a repair it will take 1 month from the date they receive it in there warehouse in france. absolutely rediculous


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