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02 CONTRACT....

  • 22-12-2010 4:06pm
    #1
    Michael Angelo.
    Registered Users, Registered Users 2 Posts: 191 ✭✭


    Hi, just a quick question, Iv upgraded my phone last July, since them the phone has stopped working 3 times, this is the third time the handset is being sent for repair. Please tell me this is some breach of contract, its a joke!!!


Comments

  • #2
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    http://www.consumerconnect.ie/eng/Hot_Topics/FAQs/Faulty-goods/

    Your contract with O2 is largely irrelevant in a case like this. The repair should have been permanent the first time, and you are under no obligation to keep accepting failed repairs.


  • #3
    Niggles21
    Closed Accounts Posts: 1 ✭Niggles21


    I'm having the same problems with o2. This is the third time in 2 months that my phone has been away for repair. Can't get any good out of the shop, the consumer "care" line or the "ask the expert" part in the forum. I have been told by one of the staff that answer in the forum that they have an internal policy of sending the phone away 3 times. I asked her to send me on the policy or direct me to where customers could see it but she said it was internal so she couldn't. I didn't know that internal policies were above Irish law.

    Oh and when I asked for the address to send a complaint to I was told that the dept. she is in handles the complaints so there was no point sending one as I would get the same reply. Love the customer care O2 provides. According to them they have an "award winning, Irish based, Customer Care team". Where?


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