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30GB to unlimited without notice?

  • 19-12-2010 3:35pm
    #1
    biko
    Registered Users, Registered Users 2 Posts: 81,220 ✭✭✭✭


    I use the eircom at home through work and have installed the usage meter a while back and suddenly today the meter reports my allowance as "Unlimited". Previously this was capped at 30GB.

    Was I upgraded without notice?
    My speed hasn't increased, I'm pretty sure I am/was on Business 3MB.

    Please advice whether I henceforth have unlimited?
    "Unlimited" usually means aprox 250GB cap?

    I'm about to get UPC unlimited but won't if I now have unlimited through eircom.

    978c1.jpg


Comments

  • #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    biko wrote: »
    I use the eircom at home through work and have installed the usage meter a while back and suddenly today the meter reports my allowance as "Unlimited". Previously this was capped at 30GB.

    Was I upgraded without notice?
    My speed hasn't increased, I'm pretty sure I am/was on Business 3MB.

    Please advice whether I henceforth have unlimited?
    "Unlimited" usually means aprox 250GB cap?

    I'm about to get UPC unlimited but won't if I now have unlimited through eircom.

    978c1.jpg

    Hi biko

    from the page supplied it does seem you have unlimited allowance, although your usage limit is unlikely to be up upgraded without your knowledge. If you PM me your line no. I can investigate this issue for you.
    Tony


  • #3
    biko
    Registered Users, Registered Users 2 Posts: 81,220 ✭✭✭✭biko


    Thanks Tony, my line number PMd to you.


  • #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Hi biko

    It appears that you have used the NGB stats usage. It should have advised you were not NGB ??? The correct usage meter is here http://bit.ly/d4fPVL
    So appears you don't have unlimited usage, sorry..
    Any more queries just let me know.
    Tony


  • #5
    biko
    Registered Users, Registered Users 2 Posts: 81,220 ✭✭✭✭biko


    Thanks, I used the one I found here
    http://www.boards.ie/vbulletin/showthread.php?t=2056114849

    On the page you linked to, do you mean I should use the online option instead of a meter?
    Your Broadband Stats
    Check your download usage
    Please ensure your enter a hyphen to separate your phone number and code, eg. 01-34xxxxx


    Odd thing is that it did report 30GB allowance for a week or two which was correct, and then suddenly changed its mind :)


  • #6
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    biko wrote: »
    Thanks, I used the one I found here
    http://www.boards.ie/vbulletin/showthread.php?t=2056114849

    On the page you linked to, do you mean I should use the online option instead of a meter?
    Your Broadband Stats
    Check your download usage
    Please ensure your enter a hyphen to separate your phone number and code, eg. 01-34xxxxx


    Odd thing is that it did report 30GB allowance for a week or two which was correct, and then suddenly changed its mind :)
    biko
    yikes....
    no-one else has reported this, but will report that to the online section developer. There were recent changes to NGB stats, which was supposed to have corrected a seperate issue.
    Thanks for bringing this to my attention and sorry for the confusion.
    Tony


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  • #7
    biko
    Registered Users, Registered Users 2 Posts: 81,220 ✭✭✭✭biko


    Turns out an IT guy in my office had upgrade me to next step, with unlimited usage. Just forgot to tell me.
    All good.


  • #8
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    biko wrote: »
    Turns out an IT guy in my office had upgrade me to next step, with unlimited usage. Just forgot to tell me.
    All good.

    Hi biko,

    Ok, thanks for getting back to us I will let Tony know.

    Thanks, Mark


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