NEED HELP ASAP Internet Antivirus 2011

fairyribbon

I was on the internet browsing yesterday when at the bottom right hand corner of my screen a dialog box appeared telling me i was underattack from some viruses or something . I unfortunely accepted to remove all threats from my computer but since then ive been getting dialog boxes telling me i have trogans and virsus . I know it was my own stupid fault for accepting to remove all threats but i thought if i didn't it would destroy my computer . after doing some research online i found out that im after accepting some software call ''Internet Antivirus 2011'' .DOES ANYONE KNOW HOW TO REMOVE THIS PLEASE . im just after getting my computer a week ago and i dont want it destroyed by virius please can some one help me remove this ?also every time i go on to a search engine such as google it says that ''The page does not exist.'' wdf ? I had to download google chrome so i could asses the internet to post this. Please please please if anyone has any idea on how to help my comp please post back .thank you

mp22

instructions start about halfway down the page http://www.bleepingcomputer.com/forums/topic365952.html

fairyribbon

thank you , ill give it a go and see if it works

bhickey

Hello Fairyribbon, what antivirus software was running on your computer at the time of infection and do you know if it was it up-to-date?

fairyribbon

bhickey wrote: »

Hello Fairyribbon, what antivirus software was running on your computer at the time of infection and do you know if it was it up-to-date?

so heres the thing...i didnt /dont have any antivirus software :rolleyes: ( please don't kill me )

bhickey

fairyribbon wrote: »

thank you , ill give it a go and see if it works

How did you get on?

fairyribbon

bhickey wrote: »

How did you get on?

it didn't work for me i went to a computer store today and they said it will cost 70 euro to remove it and more money to buy anti virus software so annoyed because i have only got the computer recently :mad:

bhickey

fairyribbon wrote: »

it didn't work for me i went to a computer store today and they said it will cost 70 euro to remove it and more money to buy anti virus software so annoyed because i have only got the computer recently :mad:

Did you pay them? They're acting the b******s for charging that kind of money if you ask me. They'll Google the answer just like everyone else.

fairyribbon

bhickey wrote: »

Did you pay them? They're acting the b******s for charging that kind of money if you ask me. They'll Google the answer just like everyone else.

no it didnt i dont have 100 odd euro + to spend on fixing it anyways . i have googled how to fix it but it seems complected and im afraid ill make matters worse .I have downloaded some free anti virus software called spydocter and spyware cease but that didnt get rid of it and i dont know what to do at this stage

uch

Download spybot search and destroy, do an update, do a full scan and delete errors, then install something like AVG Free or Avira anti virus and again do an update and system scan, un-install all other anti-virus/spyware software, let us know how you get on.

fairyribbon

uch wrote: »

Download spybot search and destroy, do an update, do a full scan and delete errors, then install something like AVG Free or Avira anti virus and again do an update and system scan, un-install all other anti-virus/spyware software, let us know how you get on.

are you sure it is safe to download that ? im not doubting you or anything i just dont want to f*ck my computer up anymore .

bhickey

fairyribbon wrote: »

no it didnt i dont have 100 odd euro + to spend on fixing it anyways . i have googled how to fix it but it seems complected and im afraid ill make matters worse .I have downloaded some free anti virus software called spydocter and spyware cease but that didnt get rid of it and i dont know what to do at this stage

If you haven't got anywhere by tomorrow, PM me and I'll have a look at it for you remotely if you like.

fairyribbon

bhickey wrote: »

If you haven't got anywhere by tomorrow, PM me and I'll have a look at it for you remotely if you like.

cheers im after downloading ''spybot '' and hopefully ,fingers crossed this will get rid of it . thank you so so so much for all your help .

bhickey

fairyribbon wrote: »

cheers im after downloading ''spybot '' and hopefully ,fingers crossed this will get rid of it . thank you so so so much for all your help .

I was just doing a bit of Googling on this and unfortunately most of the so-called removal instructions are in fact just PC Tools affiliates trying to earn commision by getting you to download the Spyware Doctor product from PC Tools.

There are however genuine-looking and 2 almost identical instructions here and here which look like they might work so if you're still infected then try either of them and report back. The first one has extra instructions about the 'hosts' file so I'd try that one see how you get on.

rebelmomma

bhickey wrote: »

I was just doing a bit of Googling on this and unfortunately most of the so-called removal instructions are in fact just PC Tools affiliates trying to earn commision by getting you to download the Spyware Doctor product from PC Tools.

There are however genuine-looking and 2 almost identical instructions here and here which look like they might work so if you're still infected then try either of them and report back. The first one has extra instructions about the 'hosts' file so I'd try that one see how you get on.

Not net savy Hubbie + 6 cans of guiness + Search for Ice Road Truckers India = Internet Antivirus and a computer that did not work at all!! Couldn't get onto net until I disabled using a proxy server.

I just read your post and downloaded the malware programme as found at the first 'here' link. It worked a treat thanks for sharing.. although the hubbie had just said he would buy me a new lap top for xmas when i got it fixed!! oh what a shame!!

bhickey

Hello Rebelmomma, what antivirus software have you on your computer and do you know if it was it up-to-date when the computer got infected?

uch

fairyribbon wrote: »

are you sure it is safe to download that ? im not doubting you or anything i just dont want to f*ck my computer up anymore .

I've been using it for years, never had a problem with it, I've used it for Nixers too and had no complaints.

aa_

I've got this Antivirus 2011 popping up every 10 minutes but I'm not tech savvy and would need a bit of time to follow the instructions Does anyone know can it do any damage if you don't actually buy the fake malware removal software? Like, should I get down to removing it asap?

bhickey

aa_ wrote: »

Does anyone know can it do any damage if you don't actually buy the fake malware removal software? Like, should I get down to removing it asap?

If you have any viruses on your computer then you should do something about it as there are almost certainly others that aren't advertising themselves.

Just have a go at removing it using the instructions here

If you're stuck or uncertain at any stage in the instructions then report back. What antivirus software is on your machine and is it up-to-date?

fairyribbon

bhickey wrote: »

I was just doing a bit of Googling on this and unfortunately most of the so-called removal instructions are in fact just PC Tools affiliates trying to earn commision by getting you to download the Spyware Doctor product from PC Tools.

There are however genuine-looking and 2 almost identical instructions here and here which look like they might work so if you're still infected then try either of them and report back. The first one has extra instructions about the 'hosts' file so I'd try that one see how you get on.

i followed the instructions from your first link last night and i seem to be cured i downloaded malwarebytes anti walware and it detected over 800 viruses and trogans :eek: i also downloaded avast antivirus for extra protection:) since last night i haven't gotten any dialog boxes from Internet Antivirus 2011 telling me im infected so thats great . i have noticed however that sometimes still when im browsing im redirected to advertising websites .oh and also when i first start up my computer i get a message saying my pc tools tray has stopped working - whatever that is but im so so so happy that my computer is safe again . i am forever thankful bhickey and to everyone else that helped

bhickey

fairyribbon wrote: »

...... i have noticed however that sometimes still when im browsing im redirected to advertising websites .oh and also when i first start up my computer i get a message saying my pc tools tray has stopped working - whatever that is

Good to hear that you're making progress but it sounds like you're not totally cured yet. Can you have a look at this post and follow the instructions?

aa_

bhickey wrote: »

If you have any viruses on your computer then you should do something about it as there are almost certainly others that aren't advertising themselves.

Just have a go at removing it using the instructions here

If you're stuck or uncertain at any stage in the instructions then report back. What antivirus software is on your machine and is it up-to-date?

Thanks, I just did that and it has removed AV 2011. The antivirus software I have is McAfee. It's what came with the laptop - Samsung R730 - when I bought it a couple of months ago. I'm not sure if that's enough.

bhickey

aa_ wrote: »

Thanks, I just did that and it has removed AV 2011. The antivirus software I have is McAfee. It's what came with the laptop - Samsung R730 - when I bought it a couple of months ago. I'm not sure if that's enough.

If I were you I'd remove McAfee and install MSE.

aa_

bhickey wrote: »

If I were you I'd remove McAfee and install MSE.

Thanks, I've installed MSE but I'm not sure how to remove McAfee - or is it necessary?

bhickey

aa_ wrote: »

Thanks, I've installed MSE but I'm not sure how to remove McAfee - or is it necessary?

Depending on the version of Windows :

Start > Control Panel >

Add/Remove Programs (Windows XP

or

Programs and Features (Vista & Windows 7)

This'll list all the programs installed on the computer. Remove anything to do with McAfee. Also remove anything else that you're sure you don't need .

beepimasheep

Unfortunately, I'm having a similar problem to aa_ and wondering if you guys could help, as I am getting this error

"Internet Explorer Warning - visiting this website may harm your computer"
as well as a Windows Security Alert however, Firefox seems to operate as normal.

Presently, using AVG Free however, when I attempt to run the new AVG version, it states that application cannot be executed as file .exe is infected.

Also, when I attempt to Add or Remove programs in the control panel the programs disappear.

Any help would be greatly appreciated.

Thanks

2 stroke

bhickey wrote: »

If I were you I'd remove McAfee and install MSE.

I'm surprised to see this recomended. I've always been of the opinion that you need a non microsoft program to protect your microsoft programs. Is it realy good? I've been using avg and spybot for years. I always insist that trial antivirus is removed before I purchase a computer.

bhickey

2 stroke wrote: »

I'm surprised to see this recomended. I've always been of the opinion that you need a non microsoft program to protect your microsoft programs.

I don't understand why you'd think that. One could argue the exact opposite - that maybe Microsoft should know better than anyone how to potect Miccrosoft programs? Anyway, I think that when in doubt, the best thing to go with is what other people recommend. So if you want free antivirus software then try MSE or Avast and if you want to pay then try Eset.

bhickey

It sounds like you've got some sort of infection alright. For now, have a look here, work your way through the instructions in sequence and report back later.

2 stroke

I don't mean to start an argument here, but I would have thought that if microsoft knew how to protect their products they wouldn't leave them so vulnerable in the first place.
I find avg + spybot serves me well, I occasionaly use adaware and avast, on another computer, to scan drives.

2 stroke

Just read your link, maybe it's time to change my thinking.