An post lost claim

blahblah06

Hi guys ordered an item of eBay from a uk seller item was 105 pound insured for only 41 pound by the look of it.

now it went as far as the sorting office but now its vanished.

i am sending in the claim but is it an an post issue or royal mail.

i have been given the receipt and tracking details etc but the fact i paid a higher cost will an post be the people i claim off and most of all will they cover the cost

wmpdd3

Nothing to do with you, you open a paypal dispute as item not received. The buyer deals with postal insurance. Act quick, tell the seller first as they may send a replacement.

sdanseo

+1 for the above. The item is the property of the sender until you sign for it or receive it as far as I can understand. It's the seller's responsibility if his product goes missing to seek recourse through Royal Mail or An Post, but in the meantime he should replace the product himself.

tudlytops

wmpdd3 wrote: »

Nothing to do with you, you open a paypal dispute as item not received. The buyer deals with postal insurance. Act quick, tell the seller first as they may send a replacement.

Ok, I've been buying from Ebay for years now...there is no major panic here.

First contact the seller, they are the ones that have to deal with it regardless of where it got lost.

It is up to the seller to send you another one or refund it and then they can go and claim from whoever...

If the seller does not give you a satisfactory answer within a week or so (normally i will give them 5 working days), then contact Ebay.

If you contact Ebay before the seller, Ebay will tell you to contact the seller as the seller may very well sort it out.

But unless the seller as a very bad feedback score (in witch case you should never buy from someone with a bad feedback score), sellers normally sort it out.

blahblah06

Cheers lads but what I'm worried about here is if I put a paypal claim in and he provides tracking details don't paypal just go in his behalf cause he actually sent it?

foggy_lad

blahblah06 wrote: »

Cheers lads but what I'm worried about here is if I put a paypal claim in and he provides tracking details don't paypal just go in his behalf cause he actually sent it?

No, Afaik he must provide proof the item was recieved by you so having a tracking number is not enough.

tudlytops

blahblah06 wrote: »

Cheers lads but what I'm worried about here is if I put a paypal claim in and he provides tracking details don't paypal just go in his behalf cause he actually sent it?

Ok before going to paypal you must contact the seller, that is a requirement, to give the seller a chance to sort it out.

If insurance was agreed, he is the one that as to claim on it.

have you contacted the seller yet? what did he say?

BengaLover

Start a dispute, item not recieved.
DO NOT close the dispute no matter what the seller says.
It is the onus on the seller then to provide proof of DELIVERY, NOT postage.
Proof of postage means NADA.
A seller must prove you recieved the item - if they cant, you get refunded.

dudara

Moved to Online Buying & Auctions

OP - the onus is on the seller to deal with the missing post, not you.

dudara