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Service cancellation

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  • 10-12-2010 1:38pm
    #1
    rev2.0
    Registered Users Posts: 235 ✭✭


    Is it possible to cancel phone and broadband service if it's still within the first year?

    We're moving into a houseshare that already has eircom bb


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    rev2.0 wrote: »
    Is it possible to cancel phone and broadband service if it's still within the first year?

    We're moving into a houseshare that already has eircom bb

    Hi rev2,

    Can you you PM your telephone number or account number and I can check your account directly.

    Thanks, Mark


  • Options
    #3
    rev2.0
    Registered Users Posts: 235 ✭✭rev2.0


    Pm sent


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    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    rev2.0 wrote: »
    Pm sent

    Hi rev 2.0,

    I looked into your contract situation and sent you a response via PM. If you have any follow up queries let me know.

    Thanks, Mark


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    #5
    jmreire
    Registered Users Posts: 8,274 ✭✭✭jmreire


    Last October, I cancelled my Eir landline account. I spoke with an agent, explained that I no longer needed the service, and could he please cancel it? No problem, he said consider it done. Since then, I've been receiving bills, and despite calling EIR multiple times, in which they agree that the service was cancelled and there's no money owed, and again each time assuring me that it is now cancelled ,last week an Email, and today a letter. Please can someone reading this in EIR do something about this? Thanks



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