Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

next gen bb

  • 09-12-2010 6:01pm
    #1
    eoin_mulhern
    Registered Users, Registered Users 2 Posts: 42 ✭


    Hi Guys,

    After being migrated to next gen broadband i have recieved a large usage charge on my bill. I was never informed of this 30gb cap which now makes my broadband service useless to my needs.

    Also is the netopia 2247 adsl 2 compatible becuse since the switch im only getting 3.2mb/s download on average since the switch.

    I will try a firmware upgrade on the netopia to see if that is the issue if not i will have to switch


Comments

  • #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    eoin_mulhern wrote: »
    Hi Guys,

    After being migrated to next gen broadband i have recieved a large usage charge on my bill. I was never informed of this 30gb cap which now makes my broadband service useless to my needs.

    Also is the netopia 2247 adsl 2 compatible becuse since the switch im only getting 3.2mb/s download on average since the switch.

    I will try a firmware upgrade on the netopia to see if that is the issue if not i will have to switch

    Hi eoin_mulhern,

    If you can private message me with your eircom telephone number or account number I can check your connection and speed for you.

    Thanks, Mark


  • #3
    thefinalstage
    Registered Users, Registered Users 2 Posts: 3,503 ✭✭✭thefinalstage


    eoin_mulhern wrote: »
    Hi Guys,

    After being migrated to next gen broadband i have recieved a large usage charge on my bill. I was never informed of this 30gb cap which now makes my broadband service useless to my needs.

    Also is the netopia 2247 adsl 2 compatible becuse since the switch im only getting 3.2mb/s download on average since the switch.

    I will try a firmware upgrade on the netopia to see if that is the issue if not i will have to switch

    It always had a cap. It was just never enforced until recently.

    The 2247 is adsl2+ compatible. It's possible that you are on a speed profile too high for your line after the switch. What are your line stats?


  • #4
    eoin_mulhern
    Registered Users, Registered Users 2 Posts: 42 ✭eoin_mulhern


    hi,

    So the firmware upgrade solved nothing, I dont think it is an issue with the line last time i checked it could handle just under 12.5 before the upgrade and i am connecting into exchange at the top of my road as far as i am aware lex21 i think is the exchange.


    I have sent you a pm.


  • #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    eoin_mulhern wrote: »
    hi,

    So the firmware upgrade solved nothing, I dont think it is an issue with the line last time i checked it could handle just under 12.5 before the upgrade and i am connecting into exchange at the top of my road as far as i am aware lex21 i think is the exchange.


    I have sent you a pm.

    Hi eoin,

    I have your telephone number so I will look into your exchange and line to see if there is a possible network issue. I will get back to you in a few days.

    Thanks, Mark


Advertisement