Who employs Rail/Bus Ticket Desk employees??

Humblepie

Might seem like a bit of a daft question but I wnat to be sure I direct my complaint to the right people.
A friend recently had a very bad experience at the ticket desk of one of the countrys main Rail / Bus stations. Before I draft a letter, does anyone know if the employees at these train ticket desks are Iarann Rod Eireann / Bus Eireann employees or are they employed by the train station as a different body

The Lovely Muffin

Afaik Bus Éireann and Iarnród Éireann (Irish Rail) are two different companies.

Here are links to their website's where you may find more information which could help you.

http://www.irishrail.ie/home/ - Iarnród Éireann (Irish Rail)

http://www.buseireann.ie/ - Bus Éireann

dudara

Moved to Commuting & Transport

dudara

Judgement Day

OP unless you hope to obtain a refund don't bother complaining as anything other than refund complaints are ever acted on.

rx8

Judgement Day wrote: »

OP unless you hope to obtain a refund don't bother complaining as anything other than refund complaints are ever acted on.

Not True.. If you complain to Dublin Bus the about a driver, you are deemed to be 100% right and the driver, (no matter what the circumstances) is considered 100% in the wrong.!!
I have seen drivers given suspensions, warnings and even dismissals,as a direct result of people writing in with a grievance.

All CIE companies are supposed to operate the same, but obviously it doesn't seem to be that way.

Victor

If its a train station, it will invariably be Irish Rail.

Copy your letter to the National Transport Authority. www.nta.ie

foggy_lad

In stations like in Galway it will depend on whether the person was at the rail ticket office or at the bus Eireann travel centre. But general in train stations ticket offices are manned by Irish rail employees.

Humblepie

Judgement Day wrote: »

OP unless you hope to obtain a refund don't bother complaining as anything other than refund complaints are ever acted on.

That may be the case but I feel compelled to complain regardless of whether any action is taken. It would be wrong not to.
Thanks for the feedback

call the police

that sound serious, were you given the wrong change or information ?

Humblepie

call the police wrote: »

that sound serious, were you given the wrong change or information ?

Nope, just a very rude, igonorant person. Be rude to me, fine - I'll stand up to him. Being unbelievably rude to a 76 year old woman who has a query about her pass. Not to be tolerated.

Pkiernan

Humblepie wrote: »

Nope, just a very rude, igonorant person. Be rude to me, fine - I'll stand up to him. Being unbelievably rude to a 76 year old woman who has a query about her pass. Not to be tolerated.

Make sure to stand up for yourself and write the letter. Pay the extra €5 and have it sent registered mail too.

I had an incident when a bus driver called me a "fu**er" after I had asked him a question. I could scarcely believe my ears.

I kept my ticket and sent a copy of it in with my letter of complaint.

In fairness to Dublin Bus, they did take the time to reply. They said that the driver had been interviewed and disciplined, and that it would go on his permanent record (though with the union culture I doubt this).

For a moment, I actually felt bad for writing the letter until I thought back on what the driver said to me. He should have been sacked.

Humblepie

Pkiernan wrote: »

Make sure to stand up for yourself and write the letter. Pay the extra €5 and have it sent registered mail too.

I had an incident when a bus driver called me a "fu**er" after I had asked him a question. I could scarcely believe my ears.

I kept my ticket and sent a copy of it in with my letter of complaint.

In fairness to Dublin Bus, they did take the time to reply. They said that the driver had been interviewed and disciplined, and that it would go on his permanent record (though with the union culture I doubt this).

For a moment, I actually felt bad for writing the letter until I thought back on what the driver said to me. He should have been sacked.

Fair play to you. There is too much acceptance in this country and not enough standing up for oneself. its a cultural thing. Enough is enough.
Btw, letter written and sent. thanks to all for feedback.

foggy_lad

i suggest you also write or email the free travel section with the details of this incident as this type of thing should not happen no matter how bad a persons day gets.

This link should give an online form for queries/complaints to the free travel section of the DSP

Jehuty42

.

SC024

rx8 wrote: »

Not True.. If you complain to Dublin Bus the about a driver, you are deemed to be 100% right and the driver, (no matter what the circumstances) is considered 100% in the wrong.!!
I have seen drivers given suspensions, warnings and even dismissals,as a direct result of people writing in with a grievance.

All CIE companies are supposed to operate the same, but obviously it doesn't seem to be that way.

Someone in dublin bus has been dismissed? Sacked?

Judgement Day

SC024 wrote: »

Someone in dublin bus has been dismissed? Sacked?

I very much doubt it or we would have had an all-out bus strike.

AlekSmart

SCO24 asks....

Someone in dublin bus has been dismissed? Sacked?

Whilst Judgement Day authoritvely responded....

I very much doubt it or we would have had an all-out bus strike.

I`m always somewhat baffled at how many posters and other interested observers appear to inhabit a period somewhere around 1967 in relation to the Industrial Relations situation in Dublin Bus.

It may well surprise the court to learn that yes,there are cases of dismissal within Dublin Bus for a wide variety of reasons.

The company has a Disciplinary & Grieviance scheme in place which allows for a wide range of sanctions for an equally wide range of contraventions.

All employees charged under it are entitled to have their Union representative conduct their case or not dependent upon the individuals preference.

To trot out a response as Judgement Day`s displays an almost zero knowledge of the factual as opposed to populist folk-myth,but hey,it`s not likely to stand in the way of a Bar Stool speech ? :rolleyes:

Judgement Day

AlekSmart - I'm delighted to be corrected, as my experiences of Dublin Bus have been very mixed down the years and my abiding memories will always be of almost continued industrial unrest during the late 1970s early 1980s. I am delighted to hear that it is now an example of industrial harmony. :rolleyes:

AlekSmart

I am delighted to hear that it is now an example of industrial harmony.

Ah here now,Judgement Day..I`m not suggesting you hear the mellow sounds of saxophones or harps coming from behind them pearly gates,but by any objective comparison the Dublin Bus industrial relations landscape is far more stable and positive than in the decades you mention.

For example the past 12 months alone has seen significant changes to work practices and operational issues for Bus Drivers which during the 70`s and 80`s would have certainly resulted in Industrial Action.

This situation did not simply just materialize out of thin-air but in avery real sense it came from the staff themselves who for the main now have a far stronger sense of self-confidence and ability to cope with changing work practices than earlier generations.

However...and its now become a HUGE however...the situation which has evolved as a result of the total shambles of the Network Direct project since September last now threatens to reverse those gains.

Whilst the executives responsible for the implimentation of Network Direct and their senior Operational Figures can sit in offices (a lá the General Staff of the British Army during July 1916) clicking their tongues and assuring themselves and their batmen that all is going well.....the troops in the trenches are sending back a continual stream of reports directly contradicting their commanders.....:o

Threatening the bearers of bad tidings with summary execution only works for a short while until the bad news itself actually starts to flow under the sandbagged door,which is about where it`s at right now.

There are increasing numbers of DB staff,at all levels,who remain concerned at where the current situation is going to leave the company,and more particularly where it was planned to leave it.

Even a quick trawl on Boards.ie through the 1,880 posts concerning the Network Direct programme will have difficulty in finding any actual positive posts regarding the plan.

That rather illuminating,yet essentially simple,piece of free market research might give cause for concern in some other commercial entities but appears to count for nothing in this case.....THAT alone is worrying ?

antoinolachtnai

If anybody is interested, I got figures there for carryings in 2010 so far (first 11 4-week periods). I got these from the Department of Transport. The comparator figures below for previous years are at http://www.cie.ie/about_us/summary_of_performance.asp

For Dublin Bus, it's 102m passengers. if it stays steady, that will be 121m passengers for the year, which is down from 128m last year. That will be a drop of just over 5 percent for the year, or 27 percent from the heady heights of 2007 (147m).

I am guessing that about 1.5 percent of the drop can be attributed to the weather at the beginning of the year. There might be a further drop for the recent cold snap, which I haven't figured in above, so it might well bring the figures to the 120m mark.

Luas looks like it is headed for an increase in passenger numbers weather notwithstanding (22.2m for the first 11 4-week periods of the year, which should bring them in at 26.3m all other things being equal, up from 25.9m last year).

Irish Rail has done 32.5m, so it's headed for around 38.3m, about the same as last year. However, you have to remember that a major rail line was closed for part of last year, so that makes it quite dramatic. The figure for 2008 was 44.7m, and 2007 was 45.6m.

I have a figure here for Bus Eireann too, but it seems to refer only to the public transport business, not the school bus service which is normally listed as the total passenger number. Anyway, BE is 31.9m for 11 four-week periods, which works out at 37.3m for the whole year. If this is really correct, it is well down on 2009, where the figure was 42.2m (Bus Eireann annual report).

schemingbohemia

antoinolachtnai wrote: »

If anybody is interested, I got figures there for carryings in 2010 so far (first 11 4-week periods). I got these from the Department of Transport. The comparator figures below for previous years are at http://www.cie.ie/about_us/summary_of_performance.asp

For Dublin Bus, it's 102m passengers. if it stays steady, that will be 121m passengers for the year, which is down from 128m last year. That will be a drop of just over 5 percent for the year, or 27 percent from the heady heights of 2007 (147m).

I am guessing that about 1.5 percent of the drop can be attributed to the weather at the beginning of the year. There might be a further drop for the recent cold snap, which I haven't figured in above, so it might well bring the figures to the 120m mark.

Luas looks like it is headed for an increase in passenger numbers weather notwithstanding (22.2m for the first 11 4-week periods of the year, which should bring them in at 26.3m all other things being equal, up from 25.9m last year).

Irish Rail has done 32.5m, so it's headed for around 38.3m, about the same as last year. However, you have to remember that a major rail line was closed for part of last year, so that makes it quite dramatic. The figure for 2008 was 44.7m, and 2007 was 45.6m.

I have a figure here for Bus Eireann too, but it seems to refer only to the public transport business, not the school bus service which is normally listed as the total passenger number. Anyway, BE is 31.9m for 11 four-week periods, which works out at 37.3m for the whole year. If this is really correct, it is well down on 2009, where the figure was 42.2m (Bus Eireann annual report).

Will you be publishing your passenger numbers too? In the interests of transparency and open-ness?