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Gmail Hacked please help!!!!

  • 08-12-2010 3:03pm
    #1
    Tommydev
    Closed Accounts Posts: 3 ✭


    Hey everyone,
    Right so im getting married soon and my fiancé set up a new gmail account so everyone can R.S.V.P us if they are coming or not. But the account has been hacked and all the passwords, back up email address and security questions have been changed. WE tried the gmail automated recovery but it doesnt work and they don't have a customer service. Its a disaster and any help would be appreciated thanks alot.


Comments

  • #2
    chin_grin
    Closed Accounts Posts: 10,808 ✭✭✭✭chin_grin


    From this page,

    http://mail.google.com/support/bin/request.py?contact_type=contact_policy

    Click the "logging in" part and follow the steps.

    I couldn't find any link to contact gmail support directly.


  • #3
    munchkin_utd
    Registered Users, Registered Users 2 Posts: 7,921 ✭✭✭munchkin_utd


    the account recovery DOES work as the wife had her account hacked by some tramp in Nigeria (at least from an ip address there) and she invoked the recovery.

    unfortunately all mails and contact details were lost in the process.

    BTW - when you do access the mail account make sure to check the forwarding settings and also automatic deletion of forwarded messages as our friend the friendly hacker had that set to on so even when we had control of the account we still had messages forwarding to the b@stard.


  • #4
    Tommydev
    Closed Accounts Posts: 3 ✭Tommydev


    I have tried the account recovery a number of times now and it informs me that i have not given enough information to get the account reset. I think this is because we set up the account especially for the wedding and never used it to email anyone. The only emails we recieved were the ones from gmail welcoming us to the provider.. Thanks for the info


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