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constant upc disconnects
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08-12-2010 3:09am#1
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indeed, question no.1.Are you using wireless or direct cable connection connection?
question 2 is what did UPC say when you told them?
when it goes down, have a look at the lights on your modem/router. they are there to tell you what's going on, so if can make a note of any changes in the lights it will help UPC in the first steps troubleshooting the issue.
the other thing to try is to reboot your PC and then plug out the power on the modem/router for a minute and the plug it back in and watch the light sequence as they come on, making a note of how long it takes for each light to appear. the reboot thing is the first thing that 1st line will ask you to do, so you're just skipping a step and saving time.
have all this info written down when you call UPC and you'll save yourself some troubleshooting time when you call them.
this will take care of the 1st line support anyway, but ask to be transferred instead of getting a callback as it *can be* a little touch and go on whether or not anyone will actually call you back from time to time. 0 -
indeed, question no.1.
question 2 is what did UPC say when you told them?
when it goes down, have a look at the lights on your modem/router. they are there to tell you what's going on, so if can make a note of any changes in the lights it will help UPC in the first steps troubleshooting the issue.
the other thing to try is to reboot your PC and then plug out the power on the modem/router for a minute and the plug it back in and watch the light sequence as they come on, making a note of how long it takes for each light to appear. the reboot thing is the first thing that 1st line will ask you to do, so you're just skipping a step and saving time.
have all this info written down when you call UPC and you'll save yourself some troubleshooting time when you call them.
this will take care of the 1st line support anyway, but ask to be transferred instead of getting a callback as it *can be* a little touch and go on whether or not anyone will actually call you back from time to time.
Hi and thanks for your helpful reply. My pc(laptop) is wirelessly connected to a router which is connected with a cable to a modem. When the connection drops the little blue internet light(small planet earth) turns yellow on the router. The bottom green light on the modem flashes. This indicates that the signal has been lost. My ps3 and xbox are also connected to this router. Xbox is has a cable to router, the ps3 is wireless.My girlfriend also connects her laptop wirelessly.
When gaming i get a message on screen saying no connection and a little picture of a plug and cable flashes onscreen and the laptop "cannot find the page you were looking for" or such like.
It has been a few months since i rang upc but, when i did, i was told : sorry but there has been no reports of issues in your area. Could you please check your equipment again. So i did and there was nowt wrong. When i power off and back on again....hey presto!! Its working again.
I'm actually gonna ring them today, cos i have othing to do this afternoon.
The modem is nearly 5 years old and i'd actually like a new one.:)0 -
definitely a modem issue by the sounds of it.
word of warning though, if you get it replaced, make sure you tell them you only want a standalone modem (scientific atlanta 2203) and use your existing router as the new all in one (cisco epc 2425) they are giving out to people these days is terrible.
just do a search for epc 2425 and you'll see what i mean.
i'm assuming you already have your own router as you said your upc modem is 5 years old and you mentioned that you do already have wireless. 0 -
I have a similar issue at least once or twice a day and have been speaking to UPC about it numerous times and nothing has been sorted.
If you are using the version of the cable modem without wireless(Scientific Atlanta EPC2203) you should have a look at the logs.
To view the logs on the cable modem browse to:
http://192.168.100.1/_aslvl.asp
Username: admin
Password: W2402
On the next screen click the dropdown beside "Access Level" and select Access Level 3. Leave the username blank and fill in the password ( use the one above). Then click the submit button.
This will bring you to another page. It should say "Set Sucess" with two links. Click "return to Main Page" and it will bring you to the main Scientific Atlanta index page.
Click on the Log tab at the top of the screen to view the logs.
This might give you more information on what might be happening around the time of the modem resets. Hope this helps.0 -
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