Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Aer Lingus flight DUB>Lanzarote - Stuck in Cran Canaria

  • 04-12-2010 11:22am
    #1
    kazoo106
    Registered Users, Registered Users 2 Posts: 513 ✭✭✭


    Anyone have any info for some of my relatives abord this flight.
    Aer Lingus diverted to Cran Canaria yesterday afternoon telling the passengers they would be put up in hotels if necessary - since then NOTHING, no one from aer lingus to be found - Now Sat Morning - Mobile phone batteries are dying and pleas for help to contact someone in Dublin coming in by text. Anyone know what one should do at this stage


Comments

  • #2
    killbillvol2
    Registered Users, Registered Users 2 Posts: 5,178 ✭✭✭killbillvol2


    Contact Aer Lingus and ask them??


  • #3
    Thoie
    Registered Users, Registered Users 2 Posts: 6,344 ✭✭✭Thoie


    http://www.aerlingus.com/travelinformation/traveladvice/flightdisruptioninformation/

    If you feel like it, book them into a hotel (like this, for example) on your credit card, or theirs ideally. Hang on to ALL receipts. You may or may not get refunds. Check their travel insurance documentation as well.


  • #4
    kazoo106
    Registered Users, Registered Users 2 Posts: 513 ✭✭✭kazoo106


    Thats the problem - All the contact numbers are just automated. Im going to suggest that he tells all the other passengers to go find a hotel, pay for it, and keep the receipts - also to find ferries to Lanzarote and keep the receipts too - problem is - they may not have all of their luggage


  • #5
    kazoo106
    Registered Users, Registered Users 2 Posts: 513 ✭✭✭kazoo106


    This is all the aer lingus website can offer - None of the passengers have their luggage


  • #6
    JustinDee
    Closed Accounts Posts: 6,684 ✭✭✭JustinDee


    Go to the Swissport desk at the airport. They're the handlers on the Canary Islands for the airline.
    There is an ATC strike on at the moment so its gone haywire in Spanish airspace and ports.

    Did they just book flights ie.already have accomodation on Lanza? Or are they on a package? If on a package, then contact the travel company concerned.

    They can book a ferry to Lanza and charge the airline back with expenses since their flight was effectively cancelled. In the meantime, you could contact Aer Lingus in Dublin airport for them.


  • Advertisement
Advertisement