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HELP - popup wanted to scan computer

  • 27-11-2010 9:59am
    #1
    yeronlyman10
    Closed Accounts Posts: 17 ✭


    Hi all,
    Hope someone can help me with my recent problem.Got a pop up that wanted to scan my computer.Stopped the scan closed ect.Pc started to act up so done a system restore.After rebooting now all i get when i try to go into control panel ect is a menu asking me which program i want to open it. rstrui.exe also rundll32.exe are the names coming at the top of the box.I'm not too up on computers so if anyone can give me some advice in layman's terms i would be grateful.By the way the operating system is windows xp.
    Thanks


Comments

  • #2
    bhickey
    Registered Users, Registered Users 2 Posts: 1,340 ✭✭✭bhickey


    It's almost certainly a virus. What antivirus software have you on your conmputer and do you know if it was up-to-date? Have you any idea what the name of the program was that showed the popup?


  • #3
    yeronlyman10
    Closed Accounts Posts: 17 ✭yeronlyman10


    Am running mcafee. Couldnt tell you what the program was that came up as i just tryed to close it. Ran a virus scan nothin came up.


  • #4
    bhickey
    Registered Users, Registered Users 2 Posts: 1,340 ✭✭✭bhickey


    yeronlyman10 wrote: »
    Am running mcafee. Couldnt tell you what the program was that came up as i just tryed to close it. Ran a virus scan nothin came up.

    Okay we'll deal with McAfee later. Can you load Windows in 'Safe Mode with Networking'? To so this, keep tapping the <F8> key a couple of times a second while the machine is booting and you be presented with a menu. Select the 'Safe Mode with Networking' option and see if Windows loads. If it does load okay then download, install, update & run Malwarebytes and report back. Malware bytes will generate a log. If you can, save this log to the desktop and attach it so's we can have a look.


  • #5
    yeronlyman10
    Closed Accounts Posts: 17 ✭yeronlyman10


    Done the safe mode bit and downloaded the malware program but when i go to run it the same box opens to ask which program i want to use to open it???Thanks for your help by the way.Give it to me straight, is this thing f--ked ???


  • #6
    bhickey
    Registered Users, Registered Users 2 Posts: 1,340 ✭✭✭bhickey


    yeronlyman10 wrote: »
    Done the safe mode bit and downloaded the malware program but when i go to run it the same box opens to ask which program i want to use to open it???Thanks for your help by the way.Give it to me straight, is this thing f--ked ???

    What box? Does the box have a name? Please describe step by step exactly what's happening. Is the problem with Malwarebytes happening while you're still in Safe Mode or did you just download Malwarebytes in Safe Mode and then try and run it in Normal mode?

    It's hard to make any diagnosis until we know for sure what's happening.


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  • #7
    yeronlyman10
    Closed Accounts Posts: 17 ✭yeronlyman10


    Hi bhickey,
    Ok heres the thing, i done as you said and went into safe mode. I was given an option to to do a system restore which i did. Bingo.Alls back to normal.Thanks so much for your time and help.Iv downloaded malwarebytes and will be running it.Any advice you can give about this program would be appreciated.What was it you were saying about mcafee? Are there issues with this.
    Thanks again


  • #8
    bhickey
    Registered Users, Registered Users 2 Posts: 1,340 ✭✭✭bhickey


    Good stuff but the virus(es) might not be completely gone yet.

    Do run Malwarebytes again now in both Safe Mode & Normal mode.

    And then if I were you, I'd uninstall anything to do with McAfee and replace it with MSE (Microsoft Security Essentials).


  • #9
    yeronlyman10
    Closed Accounts Posts: 17 ✭yeronlyman10


    Hi bhickey,
    Will do, thanks again for your help and advice ,will keep you posted
    kind regards


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