cant get rid of virus

passingthrough

im using avast anti virus and a threat has come up but i cant move it to chest or delete it. it says cannot find specified file. it says the severity is high and its a Win32:malware-gen
im starting to get worried about it, would restoring the laptop to factory settings get rid of it?

BaconZombie

Grab a copy of AVG LiveCD and do a full offline scan.

http://www.avg.com/ie-en/avg-rescue-cd

KoolKid

Moved to virus and malware removal.

bhickey

passingthrough wrote: »

im using avast anti virus and a threat has come up but i cant move it to chest or delete it. it says cannot find specified file. it says the severity is high and its a Win32:malware-gen
im starting to get worried about it, would restoring the laptop to factory settings get rid of it?

There should be no need to retore to factory settings just to get rid of the virus. What have you tried so far?

emilyeve

I had a nasty virus on my computer a few days ago and used this to get rid of it :

http://www.microsoft.com/security_essentials/

It scans your computer and gets rid of it, hope that helps.

mp22

Select a boot scan in the avast control panel then restart the pc.

epos9889

what antivirus you use? it might not be a good one