phone call from pc repair?

johnny_cash

Hi i got a phone call from a man who said he was working for pc repair and that my laptop had errors on it that would make it crash.He asked my to type eventvwr into the run box it showed warnings and errors when i done that he then said type www.logmein123.com into the run box he gave me a 6 digit number to enter into there and connect to technician and download some file which i didn't do is he for real is there something wrong with my laptop or is he trying to scam me? any help appreciated as i not very well up when it comes to computers.

OMG Its EoinD

if you have never had contact with this fella before, or met him in real life. tell him to go fly, he could easily acess your PC and take personal info off it

stoneill

It's a con.

How does a bloke on the other end of a phone know how your PC is performing?

stoneill

johnny_cash wrote: »

Hi i got a phone call from a man who said he was working for pc repair and that my laptop had errors on it that would make it crash.He asked my to type eventvwr into the run box it showed warnings and errors when i done that he then said type www.logmein123.com into the run box he gave me a 6 digit number to enter into there and connect to technician and download some file which i didn't do is he for real is there something wrong with my laptop or is he trying to scam me? any help appreciated as i not very well up when it comes to computers.

Unless the OP is also a con to get you to follow the instructions..... hmmmm.

Cavehill Red

It's a scam.
Read this: http://www.digitaltoast.co.uk/supportonclick-systemrecure-scam

kirving

Complete Scam.

They keep ringing my house and I tell them where to in every time. There's a thread about it in the computers forum.

johnny_cash

stoneill wrote: »

Unless the OP is also a con to get you to follow the instructions..... hmmmm.

Believe me i'm just about able to turn on a computer and post on boards or paddy power i dont know how that www. thing came up as a link i only typed what he told me to type.I just didn't know what to do how could he get my house phone number and how did he know i had a computer? I was just worried there might be something wrong with my computer.

tricky D

It's a con to get you to part with money for fixing something which was never broken and steal your credit card info or to download a piece of malware which could do all sorts of nasty things. If you logged into logmein means he very possibly has uploaded something nasty to your machine.

You are strongly advised to read the "I think I have a virus" - Please Read & Try BEFORE Posting (Updated 12/02/2010) sticky in the Virus and Malware forum and carry out as many of the instructions in that thread, then post the relevant logs there in a new thread. Someone will be along to help but only once you do those tasks.

Dude111

This has been going on for months now,JUST HANG UP ON THEM!!!!

Capt'n Midnight

Dude111 wrote: »

This has been going on for months now,JUST HANG UP ON THEM!!!!

don't hang up on them,

waste their time

"hang on I'm just going to turn on the PC" [put the kettle on]

try to get some info about them too

drunkmonkey

Trying to fix a computer that got hit by this scam.

Computer seems cleen as a whistle now but I can only get to Gooogle/Bing website and search, every other website like malwarebytes won't work, anyone know a fix.

tricky D

Post #8

Shane O' Malley

Anyone gone all the way and got them to install anything on their machine?

Been ringing me this morning and was thinking of letting them have their way with a virtual machine.

Anyone with views on this?

Shane

bhickey

Shane O' Malley wrote: »

ABeen ringing me this morning and was thinking of letting them have their way with a virtual machine.

Definitely give it a go. At least then you could save the VM and work out the best way to undo whatever it is they're doing to the computers and then post it here so others can benefit.

Shane O' Malley

bhickey wrote: »

Definitely give it a go. At least then you could save the VM and work out the best way to undo whatever it is they're doing to the computers and then post it here so others can benefit.

Will give it a go.

Got three calls from them this morning but every time i answered there was noone there. All quiet now but VM set up.

Shane

KoolKid

I look forward to this.
I would love these guys to ring me.:rolleyes:

Fionn

my non tech savvy sister was phoned yesterday - they have to ring back on Monday - i'd love to be there. Obviously she's been instructed not to allow anything to be d/l or part with any info/money
wasting their time seems like a good idea or perhaps a DOS attack on their remote server seems like even better.
Perhaps it should be reported to the law? would they do anything about it?

jackthelad321

Ok i was going to start a thread on this myself... and ask about free antivirus software.

Ah this happened to me this afternoon, guy rang up said he was with our anti-virus blah blah blah 'routine checks'... yak yak yak...

told me to go into my computer, did some things there... after a while he asked about it i told him he said 'yea you have a lot of errors and stuff'.

Then Went into Run 'can we log in?', i said 'yea' and I let the guy log in (logmein123.com) and put in a password and ... let him do some things to computer. I did get a land when the mouse began moving all by itself, and although nothing seems different he wanted subsbscription for 1- 6 yrs antivirus protection... my comp was in 'danger hard disc failure..' yak yak yak.. 'we'll take care of everything.' yak yak yak... and it all sounded more dodgy as it went on. It doesn't appear that anything bad has happened.. yet.

But he did install something which i am worried about now (see below). Also they transferred me about 3 times.. which i guess made it feel more professional.

Still it did sound kinda legit in the way he gave me a number to ring (01 4880689) and his name 'steve' (ok, i know, 'steve', and with an indian accent) and he was talking a lot an seemed very calm like he was going through the motions, like a job really. When the possibility of payment was brought up-- by him-- he said they'd post a bank transfer to the house. Then he want on about Irish laws and how he was being recorded and if anything illegal was happening he would lose his job and might go to jail and when i asked the name of the company he said 'virtual doctor pc', which now sounds fake.

I don't know I wish i could listen to it again. I am a bit sick at the minute. It all sounded routine they way a bank might read out the rights over the phone etc. ' whe have to inform you...' you know it didn't seem ILLEGAL (though it did seem a bit dodgy, kinda like phonejacker), essentially just a company trying to make money. But pressure to buy without being fierce.

Below is the Virtual PC doctor report of what happened:

13:36 Checking configuration...
13:36 Connecting...
13:36 Connected. A support representative will be with you shortly.
13:36 Support session established with tech1.
13:36 You have granted full permission to tech1. To revoke, click the red X on the toolbar or press Pause/Break on the keyboard.
13:36 Remote Control started by tech1.

13:37 tech1: Welcome to the Technical Department of Virtual PC Doctor.
13:37 tech1: Please leave the control of your mouse, as we need to work on it...

13:37 tech1 would like to send you the file '000-AWCSetup.exe'. Select a destination for the file and click Save to accept, or click Cancel to deny.
13:37 Receiving '000-AWCSetup.exe'.
13:38 File transfer complete. (Size: 6281272 bytes, MD5 fingerprint: 22083EDA1A509C3B0284D2439643488B)
13:59 tech1 has stopped servicing requests. Please wait.
13:59 Remote Control by tech1 stopped.
13:59 Connection closed. Attempting reconnection...
13:59 Connecting...
13:59 This session has expired and can no longer be used. To start a new session this applet must be downloaded again.

Is everything Ok? ?Have I done something awful? needless to say i'm not tech savvy i just was taken off guard as i am a bit sick (as you can tell i'd say from this muddle).

Any one got an opinion for me on this? I know this post could have been 5 times shorter!

tricky D

You have definitely been screwed over. You now have lots of nasty stuff working on your computer.

Read this properly

1. Read the "I think I have a virus" - Please Read & Try BEFORE Posting (Updated 12/02/2010) sticky in the Virus and Malware forum.

2. Carry out as many of the instructions in that thread as you can.

3. Then post the relevant logs or any other relevant info, in a new thread in that forum.

Someone will be along to help but only once you do those tasks.

jackthelad321

In what way? Can they get serious info off the computer? I am very confused what exactly has happened? CAn i ring any support numbers?

tricky D

They could get up to all sorts. Depends what they choose today.

http://www.google.ie/search?q=pc+support+call+scam


As for support Go back to my previous post and READ THIS PROPERLY

dubgal!

A friend of mine nearly gave in to this scam. The problem is I'm not sure if they downloaded anything on to her PC. Any advise how to tell if they did download anything. And does anyone know is there anywhere this can be reported(both the scam and the website they use)?

KoolKid

@jamesbond2010. Racist remarks deleted.
Banned for 10 days.
Take a break from here, please calm down before posting here in future.

MoogPoo

yeah this has been going on for ages... theyve rung me three times in the last year. :P

Zmt

dubgal! wrote: »

A friend of mine nearly gave in to this scam. The problem is I'm not sure if they downloaded anything on to her PC. Any advise how to tell if they did download anything. And does anyone know is there anywhere this can be reported(both the scam and the website they use)?

Hi there,

Grrrrrrrrrrr...... I've just been phoned by these scammers. They have phoned my Mam several times over the last month or so. Where can we report the number and details?

Thanks,

Z.

Shane O' Malley

The number means nothing. It is a faked VOIP number.

They operate from abroad so there is nothing the guards can do about it.

Unless you have actually had money taken off you there is nothing to try and trace.

Best advice, just be careful.

Zmt

Shane O' Malley wrote: »

The number means nothing. It is a faked VOIP number.

They operate from abroad so there is nothing the guards can do about it.

Unless you have actually had money taken off you there is nothing to try and trace.

Best advice, just be careful.

Thanks Shane,

When I said I had to leave and asked for a contact number where I could phone them back they eventually gave me an Irish contact number - and a name. Grrrrrrrrrrrrrrr........... so annoying.

Z.

Shane O' Malley

Zmt wrote: »

Thanks Shane,

When I said I had to leave and asked for a contact number where I could phone them back they eventually gave me an Irish contact number - and a name. Grrrrrrrrrrrrrrr........... so annoying.

Z.

The Irish Contact number would still be a VOIP number. You can get a Dublin number on Skype that you can answer anywhere in the world.

Would be nice to get them but best we can do is take up their time so that their business becomes unprofitable.