My offer is this...Nothing.

RP Mc murphy

Myself and UPC are going toe to toe again. Who will win this one.

Round 1.

We recently got a new british type TV, which doesnt decode analogue signal from UPC, so on the 26th Oct, emailed them and said that I would like to cancel contract. UPC bill covered up to the middle of Nov. So i figured, i wouldnt be paying any more UPC bills.

Yesterday, i got a letter with new charges from UPC. Service to be provided from mid Nov 10 to mid Jan 11 (50 euros) and a early contract termination fee (100 Euros).

My strategy will be bin all correspondance from UPC for the next few months, and hope the letters stop coming (ostrich strategy) this has worked for me in the past (also with UPC )

Anyone else go toe to toe with a service provider over percieved unjust fees and come out smiling?

aidan_walsh

Canceling your contract early is not an unjust fee. Its in the initial contract.

Whatever about the 50 you owe them the 100

not their fault you got the wrong tv

It was in the contract. You cancelled said contract so you should have to pay the fees associated with it. You read it fully .. yeah?

As someone has said, it's not their fault you bought a TV that wasn't compatible.

listermint

After Hours - Really??


OP by the way your in the wrong

END>

PCPhoto

RP Mc murphy wrote: »

Myself and UPC are going toe to toe again. Who will win this one.

Round 1.

We recently got a new british type TV, which doesnt decode analogue signal from UPC, so on the 26th Oct, emailed them and said that I would like to cancel contract. UPC bill covered up to the middle of Nov. So i figured, i wouldnt be paying any more UPC bills.

Yesterday, i got a letter with new charges from UPC. Service to be provided from mid Nov 10 to mid Jan 11 (50 euros) and a early contract termination fee (100 Euros).

My strategy will be bin all correspondance from UPC for the next few months, and hope the letters stop coming (ostrich strategy) this has worked for me in the past (also with UPC )

Anyone else go toe to toe with a service provider over percieved unjust fees and come out smiling?

when did you sign up to UPC ? When did you get the TV that doesnt receive UPC.....if you signed a contract with UPC in less than 12-18months ago...you owe them a contract termination fee - and if you ignore it - you might also owe them legal fees (which will be a hell of a lot more)

just because in the past you ignored it and it went away - these days companies are scraping for every penny - and if they are in the right - they will actively go after you for it - pay them their money and move on with your life.

Ps. Get free to air - no bills and a decent amount of TV channels

PanchoVilla

RP Mc murphy wrote: »

Anyone else go toe to toe with a service provider over percieved unjust fees and come out smiling?

Yup. I used Irish Broadband when I was living in Dublin as my place didn't have a phone line. I used the service for about 2 years before I moved out to the country where IB didn't have coverage. I cancelled by contract and sent back the modem, but they wrote to me saying they never received the thing. I told them I sent it back but they still tried charging me around €250 for it. I just ignored all the threatening collection agency letters and after about a year they just stopped sending them.

This has lead me to believe that something in our justice system makes it very difficult for these companies to collect unfair charges, so they just send letters and hope the threats of legal action work.

RP Mc murphy

PCPhoto wrote: »

when did you sign up to UPC ? When did you get the TV that doesnt receive UPC.....if you signed a contract with UPC in less than 12-18months ago...you owe them a contract termination fee - and if you ignore it - you might also owe them legal fees (which will be a hell of a lot more)

just because in the past you ignored it and it went away - these days companies are scraping for every penny - and if they are in the right - they will actively go after you for it - pay them their money and move on with your life.

Ps. Get free to air - no bills and a decent amount of TV channels

Signed up last Feb (2010), then they didnt send any bills for couple of months, then cut me off, I rang up, and got reconnected. This was probably last May/ June. It seems like they forgot i was their customer for a few months? So i'm not exactly sure when the contract was considered to have started (probably Feb though).

I have now got the FTA channels, so all is sweet there.

ClutchIt

Great thread title tho.

Impossible not to read it in Michael Corleone voice

Edit: Also like your username

RP Mc murphy

listermint wrote: »

After Hours - Really??


OP by the way your in the wrong

END>

All i'm trying to do is stick it to the man, in this case the man happens to be UPC, but it could be anybody. You could do it too, dont be afraid. We are about to get shafted according to the papers, so this is my gift to UPC, may they enjoy it, if i have the cajones to carry it out. Solicitors letters could bring me to my senses though.

RP Mc murphy

RP Mc murphy wrote: »

All i'm trying to do is stick it to the man, in this case the man happens to be UPC, but it could be anybody. You could do it too, dont be afraid. We are about to get shafted according to the papers, so this is my gift to UPC, may they enjoy it, if i have the cajones to carry it out. Solicitors letters could bring me to my senses though.

You do realise that is likely to go this way though - that they will go after you with solicitors letters. So you could pay the €100 that you definitely have to, since you broke the contract, rather than facing the possible legal fees.

It's all well and good sticking it to the man, like you say, but is there any point when it is your own fault and not theirs?

Earthhorse

RP Mc murphy wrote: »

Yesterday, i got a letter with new charges from UPC. Service to be provided from mid Nov 10 to mid Jan 11 (50 euros) and a early contract termination fee (100 Euros).

My strategy will be bin all correspondance from UPC for the next few months, and hope the letters stop coming (ostrich strategy) this has worked for me in the past (also with UPC )

Anyone else go toe to toe with a service provider over percieved unjust fees and come out smiling?

Take the 50 quid you don't owe them off the 100 quid you do and send them a cheque for 50. Not your fault they didn't terminate your contract when notified but also not their fault you bought a TV incompatible with their service and as a result are terminating the contract early.

Miguel_Sanchez

"Sticking it to the man" has never been so mundane.

J K

You are going to be listed in the next edition of 'People that don't pay for their teles Gazette'

Earthhorse

Earthhorse wrote: »

Take the 50 quid you don't owe them off the 100 quid you do and send them a cheque for 50. Not your fault they didn't terminate your contract when notified but also not their fault you bought a TV incompatible with their service and as a result are terminating the contract early.

Eh?
They claim 150
he owes 100
he should pay 100, not 50

Absurdum

part of their contract to you is to provide a decent, reliable service with customer support

so next time it stops working, ring them up and and after waiting 2 hours for someone to speak to you, I'm fairly sure you can tear up that contract

bonerm

I find a bloody horsehead in the bed usually works with these UPC types. Tho be careful or they'll send Luca Brasi around and he doesn't leave without either (a) your signature or (b) your brains on that contract.

Earthhorse

bluewolf wrote: »

Eh?
They claim 150
he owes 100
he should pay 100, not 50

It's UPC, they might fall for it.

AnonoBoy

Absurdum wrote: »

part of their contract to you is to provide a decent, reliable service with customer support

so next time it stops working, ring them up and and after waiting 2 hours for someone to speak to you, I'm fairly sure you can tear up that contract

His problem with them seems to be that his TV doesn't work with their signal though. That's his fault, not theirs.

Earthhorse

In my experience, you could have the most UPC compatible TV in the world and you would still encounter problems.

Absurdum

AnonoBoy wrote: »

His problem with them seems to be that his TV doesn't work with their signal though. That's his fault, not theirs.

their service and customer support is still ****e though, I'd tell them to piss off

CountingCrows

Absurdum wrote: »

their service and customer support is still ****e though, I'd tell them to piss off

Ever consider a career in hostage negotiation?

Absurdum

CountingCrows wrote: »

Ever consider a career in hostage negotiation?

I failed the interview :rolleyes:

tricky D

You're going to get lobotomised in the end for this.

RP Mc murphy

Not before i light some people up like a pinball machine, and get them to pay out in silver dollars.

phill106

RP Mc murphy wrote: »

Not before i light some people up like a pinball machine, and get them to pay out in silver dollars.

Rp.... Wake up honey, its time to go to school!

RP Mc murphy

Previous house, i had the bill for NTL/UPC in my name, then i left and the rest of the guys kept paying each time the bill arrived. All was good in the world. But alas they (tennants) also left after another 6 months or so, and forgot to tell the NTL crowd.

After some months, the landlord forwarded on to my new address, some irate correspondance from muppets inc. demanding some lolly (hundred or thereabouts). I rang up and explained that no one was living there, and refused to pay (i was living in the new place for a year at this time). Letters and my bin were on friendly terms for a while, thankfully Luca Brasi didnt return from his fishing trip to make me an offer i couldnt refuse, and we got over the awkardness.

I know, i know mundane m'Lord. Guilty as charged.

witnessmenow

Down in the sticks here UPC comes in via cable and goes into a decoder, you then can connect it up to your TV using standard aerial type cable or a scart lead.... is the scart lead not an option in this case?

super_furry

Similar scenario here. I moved house, the bill was in my name so I emailed them and phoned them to cancel. Was told to put a letter into writing, which I did then went on my merry way.

About six months later, I got a phone call from some collection agency looking for a couple of hundred, but told them to go and ****e and never heard anything after that.

OP its risk-takers like yourself that will drag us out of this recession :cool:

RP Mc murphy

witnessmenow wrote: »

Down in the sticks here UPC comes in via cable and goes into a decoder, you then can connect it up to your TV using standard aerial type cable or a scart lead.... is the scart lead not an option in this case?

Not here, it is the old signal (analogue), and the cable goes directly into the back of the TV, we tried to get the package from UPC (phone, tv, net) but our estate must have some backward system and it was not possible to get it.

Roll on the w/end.

El Horseboxo

Well you can expect solicitors letters no doubt. My mate cancelled his internet contract with UPC because he broke his lap top and said he couldn't afford to buy another one at the moment. They sent out a bill for the early termination and he ignored all their letters. About 2 weeks ago he got a registered letter looking for the fee again and also saying they would be seeking legal fees too. Only know about it because i loaned him the money. So if you don't want to end up paying more than 100 you should consider sorting it out as in this economic climate companies will be ruthless in collecting monies owed.

RP Mc murphy

Deleted User wrote: »

OP its risk-takers like yourself that will drag us out of this recession :cool:

Yes, thats what i'm talking about, roll the dice and let the chip fall where they may.

For too long now, we've been sitting, nodding quietly, whilst we get shafted.

Drink the firewater, let the rage build, and then when you can contain yourself no more.....

RP Mc murphy

El Horseboxo wrote: »

Well you can expect solicitors letters no doubt. My mate cancelled his internet contract with UPC because he broke his lap top and said he couldn't afford to buy another one at the moment. They sent out a bill for the early termination and he ignored all their letters. About 2 weeks ago he got a registered letter looking for the fee again and also saying they would be seeking legal fees too. Only know about it because i loaned him the money. So if you don't want to end up paying more than 100 you should consider sorting it out as in this economic climate companies will be ruthless in collecting monies owed.

TBH, i think you are right, this will not end well for me, I shoud pay them, but how much. Another 50 lids will get the contract up to next Jan, and i joined them in Feb, so i should pay 75 to see out the contract. But how can i explain this to them, the talking thing does not usually work well with UPC, maybe an email to the resolution team would be better?

I have a problem with grovelling, i want to tell them like M Corleone would, my offer is this...75 E like, its not stylish enough. Anyone got recommendations for a tough but fair proposal. Something i could use in an email to the UPC crowd.