netopia modem problem

dolittle

hello
problem with my wireless modem
have wireless and dsl green lights bot the internet connection is red
have disconnected phone line and power but when i turn it back on it
the red light returns
working perfect for the past two years
fixable or throw in the bin?
thanks

bhickey

It sounds like a problem with your broadband provider if the DSL light is green and you've no Internet. Check with a neighbour that has the same setup or give your provider a call if you dare.

dolittle

next door neighbours connection is fine

bhickey

dolittle wrote: »

next door neighbours connection is fine

Then you'll have to ring up and get it checked.

dolittle

ok,
thanks for that
will do when i get home this evening

dolittle

will bring a spare wireless modem home with me from work tonite
just to double check

InquiringMind

If you log in to the router (if standard config type 192.168.1.254 in to your browsers address bar)

Click Troubleshoot->Diagnostics->Run full diagnostics

That should tell you the state of the various layers of your connection.
From experience, if your DSL light is green and your internet light is red there is a good chance the PPPoE layer is down. If this is the case ring your isp and you'll be armed with a bit of info that may help the troubleshooting process.

Hope this helps

Vanbis

dolittle wrote: »

hello
problem with my wireless modem
have wireless and dsl green lights bot the internet connection is red
have disconnected phone line and power but when i turn it back on it
the red light returns
working perfect for the past two years
fixable or throw in the bin?
thanks

Who is your Broadband provider?

dolittle

InquiringMind wrote: »

If you log in to the router (if standard config type 192.168.1.254 in to your browsers address bar)

Click Troubleshoot->Diagnostics->Run full diagnostics

That should tell you the state of the various layers of your connection.
From experience, if your DSL light is green and your internet light is red there is a good chance the PPPoE layer is down. If this is the case ring your isp and you'll be armed with a bit of info that may help the troubleshooting process.

Hope this helps

thanks for that

spooky donkey

reset the modem. Hold the pin in the reset hole in the back of the modem for 5 seconds till the power light goes red then take it out. The modem will go back to default settings so if you have made any changes to your wep key you will loose them. This often helps with those authetenitation issues.

dolittle

got onto tech support in vodafone
got into the main screen for the modem with all my info
they changed my user name to a vodafone one (previous was still a bt one)
and gave me new passwords and
bingo its all working again
i have to applaud the guy i was talking to very helpful and guided me thru every step
thanks for all the replys,advice and help guys