How do you record conversations from iPhone??

The Sponge

I'm having trouble with a certain customer care and need to find out how to record conversations from my iphone. Anyone know how???

IamMetaldave

Didn't know that was possible on iPhones. I really don't think it is. After a quick Google there doesn't seem to be anything recent, there were a few thread a few years ago about an app for the iPhone 2G, but nothing of recent times.

The Sponge

That really is not very helpful, if you don't know just don't say anything.

I'm pretty sure there is one, someone was telling about it there recently, I just can't contact him.

sharkman

AFAIK it's not possible with the sdk. Access to the mic is only available when not on a call.

coylemj

The Sponge wrote: »

That really is not very helpful, if you don't know just don't say anything.

That's being a bit curt and ungracious considering you're not a wet week registered on boards.

finno

The Sponge wrote: »

That really is not very helpful, if you don't know just don't say anything.

I'm pretty sure there is one, someone was telling about it there recently, I just can't contact him.

Nice attitude you have :rolleyes: no wonder your having problems with customer care

seamus

finno wrote: »

Nice attitude you have :rolleyes: no wonder your having problems with customer care

+1

http://www.lmgtfy.com/?q=record+conversations+from+iPhone

Gumbo

The Sponge wrote: »

That really is not very helpful, if you don't know just don't say anything.

I'm pretty sure there is one, someone was telling about it there recently, I just can't contact him.

dont think you'll get much help in here with that attitude :rolleyes:
no wonder customer care fob you off, treat people with a little respect and you will be treated the same.

The Sponge

I know, sorry having a bad day!

However I have been registered for about 2 years and could not change my name so had to re-register. Once again "your wrong".

There is an application called CallRec.me, just investigating it now.

DOC09UNAM

if i had to deal with you on customer care, i'd probably be annoyed aswell.

Joe10000

The Sponge wrote: »

That really is not very helpful, if you don't know just don't say anything.

I'm pretty sure there is one, someone was telling about it there recently, I just can't contact him.

The sponge is a very apt name you ungrateful so and so (didn't say prick in case it was against the rules)

vinnycoyne

Lads, keep the personal comments to yourselves.

OP, folks are trying to help - please show some common courtesy, regardless of whether or not you find the information useful.

irishgrover

The Sponge wrote: »

I know, sorry having a bad day!

However I have been registered for about 2 years and could not change my name so had to re-register. Once again "your wrong".

There is an application called CallRec.me, just investigating it now.

.......:eek:
"...help me now you assholes, and I don't want ****ty help, I want full on 100% correct help....and may god help you if you're opinion is not 100% fact, 'cause I'm having a bad day....so don't gimme any ****, just correct information..."

coylemj

The Sponge wrote: »

Once again "your wrong".

Your attitude really stinks.

The Sponge

The mobile phone company is threatening to black list me for an outstanding fee which I do not owe, every time I try to resolve this I always get told they will ring back or they have some silly excuse. My impatience and frustration ihas been accidentally diverted onto this site so appologies boards users!

seamus

The Sponge wrote: »

The mobile phone company is threatening to black list me for an outstanding fee which I do not owe, every time I try to resolve this I always get told they will ring back or they have some silly excuse.

As per this link:
http://www.ehow.com/how_5984156_record-conversation-iphone.html
There should be an app available that will do it. Might be US-only though.

TBH, I don't think a conversation recorder is that much use here. A pen and paper would be just as good - make sure you note down the name of the person you're speaking to, the time of the call and any pertinent information that they give you.

If they claim that they'll ring you back, ask them when you can expect their call (don't let them hang up without it) and note that down too.

Once you've gone through that twice, ring a third time, ask to be escalated to a supervisor immediately and then tell the supervisor that persons X & Y promised a call back at such-and-such times and you've heard nothing.

Recording the call is of limited use as it would not be admissable in court unless you tell the operator that you're recording the call. Noting the information down is just as good and you do not need to tell the other person that you are doing so.

The Sponge

Thank you seamus for the formal message after my rude behavior. I have however taken these steps and am now playing the waiting game.

I rang the solicitors of which I got the letter from prior to this and they informed me that the phone company will not be able to respond for a month. They threatened to blacklist me in the letter if I did not pay this fee within 2 weeks.

It seems like a scam to scar people into paying an false fee!

elgriff

you can just call the company, then call your voicemail and have a three way conversation, and the conversation with you and the company will be left as a voicemail message on your account

Wossack

elgriff wrote: »

you can just call the company, then call your voicemail and have a three way conversation, and the conversation with you and the company will be left as a voicemail message on your account

might be an issue with the length the voicemail messages can be, but very clever all the same!

Sideshow Mark

Having worked in customer service, I can tell you that the person you're dealing will probably end the call as soon as you inform them you are recording the conversation. No company would allow its customer service personnel to be recorded, its too easy for the call to be manipulated/changed after the fact.

whiterebel

Sideshow Mark wrote: »

Having worked in customer service, I can tell you that the person you're dealing will probably end the call as soon as you inform them you are recording the conversation. No company would allow its customer service personnel to be recorded, its too easy for the call to be manipulated/changed after the fact.

Yet they expect you to be recorded by them? I got p1ssed off with CPW constantly spamming me with messages and no STOP function by text. Rang them and advised him I was taping the call. He took me off the list, and then tried to tell me it was illegal to tape a call without the other person agreeing to it. I asked did I agree to my call being taped....................

micks

Sideshow Mark wrote: »

Having worked in customer service, I can tell you that the person you're dealing will probably end the call as soon as you inform them you are recording the conversation. No company would allow its customer service personnel to be recorded, its too easy for the call to be manipulated/changed after the fact.

Almost all customer services state at the start that "the call may be recorded for training purposes" - they rarely if ever state who is doing the recording

Sideshow Mark

whiterebel wrote: »

Yet they expect you to be recorded by them? I got p1ssed off with CPW constantly spamming me with messages and no STOP function by text. Rang them and advised him I was taping the call. He took me off the list, and then tried to tell me it was illegal to tape a call without the other person agreeing to it. I asked did I agree to my call being taped....................

Certainly not saying it's right, but thats the way it is. In my experience it's only a very small percentage of calls that are actually recorded and most of those wouldn't be kept beyond 24 hours.