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communal satellite blown off in storm - no luck with mgmt company

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  • 15-11-2010 4:23pm
    #1
    joinerydivision
    Registered Users Posts: 44 ✭


    can anyone help, we are in a duplex in charlesland court and the communal arial (only affects those with sky not upc) blew off the side of our house last thurs. we're having no luck whatsoever getting it sorted, sky say it has to come from the mgmt company to sort out, and the person at the mgmt company (i better not name names here) doesnt seem too bothered about getting it sorted. Anyone know who else we can speak to? No telly for 5 days now!

    if anyone has a suggestion I'd be very grateful!

    Thanks
    Tagged:


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    #2
    2011
    Moderators, Home & Garden Moderators, Technology & Internet Moderators, Regional East Moderators Posts: 12,546 Mod ✭✭✭✭2011


    if anyone has a suggestion I'd be very grateful!
    Go for a walk instead ? There is nothing worth watching anyway :D


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    #3
    wicklowdub
    Registered Users Posts: 847 ✭✭✭wicklowdub


    If sky installed it then surely they have the responsibility to repair it. Try telling them that you wont be paying for a service that isnt currenlty being supplied.


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    #4
    LEIN
    Moderators Posts: 9,936 ✭✭✭LEIN


    joinerydivision wrote: »
    can anyone help, we are in a duplex in charlesland court and the communal arial (only affects those with sky not upc) blew off the side of our house last thurs. we're having no luck whatsoever getting it sorted, sky say it has to come from the mgmt company to sort out, and the person at the mgmt company (i better not name names here) doesnt seem too bothered about getting it sorted. Anyone know who else we can speak to? No telly for 5 days now!

    if anyone has a suggestion I'd be very grateful!

    Thanks

    Tell Sky that you are deducting every day of the down time from the next bill until they get it sorted.
    I can assure you they will have someone out in hours!


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    #5
    bido
    Registered Users Posts: 382 ✭✭bido


    Very hard to deal with Sky.
    I would imagine the Management Co.would not be too helpful as they dont want Sky dishes on their buildings.:)


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    #6
    ciaran67
    Registered Users Posts: 1,578 ✭✭✭ciaran67


    bido wrote: »
    Very hard to deal with Sky.
    I would imagine the Management Co.would not be too helpful as they dont want Sky dishes on their buildings.:)

    As Damo says, mention refusing to pay for all the days its been down. Ive just had, what can only be described as comical customer service, from Sky. It was down to me moving. I was quite nasty with them in the end, only way to get it sorted.


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    #7
    CAVALIER GIRL
    Closed Accounts Posts: 1 ✭CAVALIER GIRL


    I actually envy you. I wish our communal dish had blown down! We have spent nights awake from the noise (strong winds blowing dish against brackets). Mgt company sent sky out, put extra ties on, noise now even worse). Have spoken to mgt co again this morning and am now sitting in waiting for Skyman. I'll remind him of your dish if he comes and you might do likewise if you see him first.


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