2wheels bike shop in sandymount

cojomo2

Just bought a 2nd hand bike, needed to get the front mech adjusted as was rubbing off the chain.

Checked this bike shops website, they have a service section , the first item reads "light service:15euro"

This is my first time owning a bike in ages and this bike shop is very near me, I remember reading an article about them when they opened, and I remember thinking fair play to these lads, so they were the first place I thought of, and planned(up until now) on using them for all my biking needs.

So I dropped my bike in. Fair play to them, they sorted it out in no time, but when I went to pay I was asked for 19 euro..I handed him a 20 and said 19?, is it not 15? He just said no it's 19..so I told him it says 15 on your website...he went on to say "it's 19 for a light service, 35 for a full service"..I said once more " your site says 15 and 30". He just looked at me, said "I'll look into that " and handed me back a euro.

I know I should have insisted on only paying 15 instead of moaning about it here...but I am disgusted..I run my own retail business in the city centre , I know times are tough but that is not on...

While I was waiting for my bike I was eyeing up a bike for my missus too..I might have lost 4 euro, but they lost a customer.

EDIT - issue resolved to OP's satisfaction - see post 31

Beasty

Dr_Colossus

That's a really stupid pricing policy, what determines what's a light and full service and does that include any parts? If all you had to do was adjust the front derailleur since it was rubbing off the chain I'd expect them to do it there and then and not charge a fee. It's about a one minute job provided no other work was required.

Lumen

For balance...

Tomm0 wrote: »

I absolutely don't know much about cycling or what you should expect from a shop, but I'm happy to give a big thumbs up to 2Wheels, a new store which opened up a couple of weeks ago in Sandymount.

Mrs Tomm0 bought a bike from there last week - they were easy to talk to, couldn't do enough for her but weren't remotely pushy.

I didn't do masses of research, but their prices seemed reasonable.

They give the impression of being cycling enthusiasts who are trying to make a living out of their hobby.

Good luck to them.

StudentC wrote: »

Another thumbs up for 2wheels in sandymount. I got a Giant CRS there recently for my dad - available in lots of different shops in Dublin but I happened to drop in there and liked their service. Friendly, and didn't try to sell me anything more than what I wanted. A little chaotic in there, but I don't mind that if they get the job done. Next time I need some servicing I'll try them and see what they're like.

penexpers

You probably should have confirmed the price of the service when you dropped the bike in. But they should keep their website up to date.

funkyjebus

they are legally obliged to give it to you for 15 but thats another issue, 15 quid for quick adjustment to a deraileur, i would not give thme anymore business myself.
went in with a similar problem to my lbs and he wouldnt take money off me ant rarely does, but i make sure i buy every non internet purchase with him, regardless of price as it prpbably works out.

cojomo2

Lumen wrote: »

For balance...

Yep, that was when they first opened.

Anyway, I can only speak for what happened to me today, maybe it was more of a reflection on the person I was dealing with.

It does state on their site that parts are extra, however I did not get any parts, just the lite service I asked for...the mechanic there is spot on, very friendly and easy to deal with.

The guy behind the till, which I'm guessing was a co owner was the guy who overcharged me, and didn't seem to care about the prices on his website..wasn't apologetic either.

At the end of the day the price they have on their site is misleading and wrong, he should have apologised and charged whatever price was on the site as I told him that's what I was going by, but he didn't seem interested.

I won't be back anyway , and all over 4 euro..that's bad business IMO

penexpers

funkyjebus wrote: »

they are legally obliged to give it to you for 15 but thats another issue

Can you point me to the law that states that the shop must charge the price listed on their website?

cipo

1. I think you should ve checked the price beforehand!
2. They should have given you a rough estimate of price beforehand
3. You should have just done the job yourself / tried to fix it yourself / google dérailleur adjustments etc... It's really not that hard to do!
4. I think it's quite harsh coming on here to complain about an independent LBS especially given it's over 4€ without having sought a better conclusion to the issue! I suppose that's the beauty of a faceless interweb forum !!! :-/

Just my thoughts.

D

cojomo2

cipo wrote: »

1. I think you should ve checked the price beforehand!
2. They should have given you a rough estimate of price beforehand
3. You should have just done the job yourself / tried to fix it yourself / google dérailleur adjustments etc... It's really not that hard to do!
4. I think it's quite harsh coming on here to complain about an independent LBS especially given it's over 4€ without having sought a better conclusion to the issue! I suppose that's the beauty of a faceless interweb forum !!! :-/

Just my thoughts.

D

1. I did check the price before hand.
http://www.2wheels.ie/?page_id=45

2. Yes they probably should have, but as I asked for the"lite service" which is listed on their price list , it was probably not necessary .

3. I did. See this thread.
http://www.boards.ie/vbulletin/showthread.php?t=2056084400
4. Independent lbs or chain group, this is not acceptable in my opinion..I think the guy knew by doing what he did , I would not be back.

Tenzor07

Prices on the site seem like they are "ex.vat" even though it does not say it...

kumate_champ07

penexpers wrote: »

Can you point me to the law that states that the shop must charge the price listed on their website?

http://www.asai.ie/complaint_view.asp?CID=797&BID=38

bambera

cipo wrote: »

4. I think it's quite harsh coming on here to complain about an independent LBS especially given it's over 4€ without having sought a better conclusion to the issue! I suppose that's the beauty of a faceless interweb forum !!! :-/

Just my thoughts.

D

I don't think it's harsh at all. The guy was told via the website that the service was one price and then charged another. €4 might not seem much of a difference to you but it goes a long way for some people at the moment. And even if it doesn't seem like much to this guy it's still the principle of the situation.

Is it not false advertisement and an issue that could be taken up with the national consumer agency.

Trojan

As a business owner...

There is a big difference between legal requirements and customer service. If prices are mis-labeled (either in the shop, or out of date website, or not marked as ex-VAT) then the onus is on the business to communicate that in a professional manner to the customer, and to offer a discount if they feel it's correct thing to do at the time.

If it was my business, and it was not a legal requirement to accept the mis-labeled price, I would still want my staff to apologise profusely and offer a token gesture if possible (depends on the margin on the product etc).

Junior

kumate_champ07 wrote: »

http://www.asai.ie/complaint_view.asp?CID=797&BID=38

That doesn't say anything of the sort, and they are advertising standards not laws.

Chips Lovell

"The Advertising Standards Authority for Ireland is the independent self-regulatory body set up and financed by the advertising industry"

cipo

To OP,

In reply to your reply to my reply:

You obviously did not check the price because if you did, you would not have been charged 4€ extra if you had checked the price..... See??

I do not deny the 4€ is not the point! It's just over 3€ and nearly 5€ and realise it's the principle.

So to finish, you didn't check the price and therefore it strikes me as a little stupid to not check the price.

You should probably check the price next time.
I will probably sometimes check the price in future!

So at least, I've learnt to check the price.

cojomo2

cipo wrote: »

To OP,

In reply to your reply to my reply:

You obviously did not check the price because if you did, you would not have been charged 4€ extra if you had checked the price..... See??

I do not deny the 4€ is not the point! It's just over 3€ and nearly 5€ and realise it's the principle.

So to finish, you didn't check the price and therefore it strikes me as a little stupid to not check the price.

You should probably check the price next time.
I will probably sometimes check the price in future!

So at least, I've learnt to check the price.

So, say you have an account with your local spar where u get your lunch every day,and pay the tab at the end of the week.

You go in, see a load of mars bars stacked with a sign that says " mars bars 50 cents"
Do you go up to the till and say "sorry love, how much are the mars bars"?

No, you don't . You pick it up and say I'll have that thanks, stick it on my tab.


Same applies here, they have a price list , I asked for one of the things on this list that was marked 15 euro, upon collection I am charged 19..

cipo

Eh yeah, same applies here!!

And when you say same applies here, you mean it has absolutely no relevance here whatsoever.

I get it.

Rock on fella! You're doing great....

Bunnyhopper

cipo wrote: »

To OP,

In reply to your reply to my reply:

You obviously did not check the price because if you did, you would not have been charged 4€ extra if you had checked the price..... See??

Perhaps he didn't check it in person in the shop, but he did check the price on the shop's own website, and having checked it he was still charged €4 extra relative to the stated price on the website. So maybe the mistake he made was in trusting that the shop had their price lists up to date. The mistakes the shop made were, firstly, in failing to keep the lists updated and, secondly, in failing to deal satisfactorily with a customer's legitimate complaint.

It's only €4, but it's also a thread that reflects badly on the shop and (as I type) has almost 400 views.


http://www.2wheels.ie/?page_id=45

cojomo2

cipo wrote: »

Eh yeah, same applies here!!

And when you say same applies here, you mean it has absolutely no relevance here whatsoever.

I get it.

Rock on fella! You're doing great....

Sorry if you were unable to grasp the point.

The purpose of a price list is to inform you of the price. Observing said price list would be regarded as checking the price. Do you understand now?
Or are you just going to try write another condescending reply that makes no sense ?

Cabaal

funkyjebus wrote: »

they are legally obliged to give it to you for 15

Yes and No, if they had the correct price anywhere then they are well covered

Even so its still a invitation to treat and the OP should have checked the price before committing to anything.

Its a very common misconception that if a shop displays a incorrect price they HAVE to give it to you for that price, they don't.

If the OP had an issue with the price he paid he should have disputed it at the time of paying, he was foolish to accept the price if he had an issue with it

Lumen

Cabaal wrote: »

If the OP had an issue with the price he paid he should have disputed it at the time of paying, he was foolish to accept the price if he had an issue with it

Foolish is a bit strong. It happened when he was short changed - the money had already changed hands. Arguably the shop should have confirmed the price before accepting the job.

Legalities aside, it's perfectly reasonable to check a price on the internet, go into a shop and expect that price to be honoured. It's not like they missed a zero.

Most Irish bikes shops (even the good ones) have sh!t websites. CSSs stock availability lucky dip springs to mind. I suppose we should be used to this crap by now.

HappyHarry

It takes seconds to update the web-site so there is no excuse for it to not be up to date. If it was a mistake they should have apologised, given the price on the website and gotten it corrected ASAP.

It's not to do with VAT, firstly adding VAT to €15 doesn't bring it to €19 euro and secondly since when is it the norm to quote private individuals prices ex-VAT without stating it?

Perhaps they did a basic service for €15 that didn't include the adjustment and in addition adjusted the front derailleur for €4? If so they should have been clear about this.

It doesn't matter what they are legally required to do, and anyone that starts quoting law for such a matter has no concept of how to run a successful small business. It's quite obvious what they should have done.

That aside, even €15 is way too much just to adjust a front derailleur, did they 'service' anything else while at it to give you value? Many of their prices seem steep but that's their lookout.

What's we see in effect here is Rip-off Ireland and the power of the Internet in a face off. This shop will surely loose far more in future sales, than they gained.

Lumen

HappyHarry wrote: »

That aside, even €15 is way too much just to adjust a front derailleur, did they 'service' anything else while at it to give you value? Many of their prices seem steep but that's their lookout.

They charge a tenner for changing a cassette. That takes about 60 seconds.

Of course they're entitled to charge what they like. Bills have to be paid...

cojomo2

Cabaal wrote: »

Yes and No, if they had the correct price anywhere then they are well covered

Even so its still a invitation to treat and the OP should have checked the price before committing to anything.

Its a very common misconception that if a shop displays a incorrect price they HAVE to give it to you for that price, they don't.

If the OP had an issue with the price he paid he should have disputed it at the time of paying, he was foolish to accept the price if he had an issue with it

Foolish, no.

I did dispute the price, however he still charged me the 19... I could have stayed and argued and said I wasn't leaving until I got my 5 euro change, but i was not going to do that for the sake of a few euro.

This is not about the 4 euro but the manor in which this was handled by the shop.

As I said , I am a business owner( retail) and I would be mad to treat a customer like this over 4 euro, especially if it was my price list that was out of date.

cojomo2

Lumen wrote: »

They charge a tenner for changing a cassette. That takes about 60 seconds.

Of course they're entitled to charge what they like. Bills have to be paid...

Correction, their price list claims they charge a tenner, but you can be sure it's more..!

Cabaal

HappyHarry wrote: »

What's we see in effect here is Rip-off Ireland and the power of the Internet in a face off. This shop will surely loose far more in future sales, than they gained.

Its hardly rip-off Ireland,
In short if the shop changed prices they should have updated the website but human error happens so ok fair enough it was missed for whatever the reason.

The staff could have perhaps dealt with the query better instead of the "I'll look into that" kind of response,

Its hardly a massive con or issue or scam its a simple communication issue regarding the pricing online versus in store and its very easy happen, anyone reading this thread can see that and would be aware of it in future.

Might be worth the OP dropping the store a e-mail and asking them to look into it properly and actually give him a response,

In reality this could have even been done before posting this thread but then had the shop assistant dealt with the OP's issue in store none of this likely would have happened.

We're all human and due to this we can make mistakes,

eurokev

funkyjebus wrote: »

they are legally obliged to give it to you for 15 but thats another issue, 15 quid for quick adjustment to a deraileur, i would not give thme anymore business myself.
went in with a similar problem to my lbs and he wouldnt take money off me ant rarely does, but i make sure i buy every non internet purchase with him, regardless of price as it prpbably works out.

They're not unfortunatley. Its comes under something called an invitation to treat. A retailer can put something in a window for €1. You take it to the counter and they are perfectly entitled to ask for €100. It has something to do with with the process of forming a contract and the negotiation process. Stupid I know. Im pretty sure im right on this but am open to correction.

cipo

The shop could ve dealt with this way better, I definitely agree!

I just don't like the thought of the shop being talked about in sucks bad light over a rather small issue that could ve been resolved in a better, simpler way!

And as I said, it's pretty easy for an individual to come on to an interweb forum and just give a one sided edition of a story!

That's all. I did say at the start.... Just my thoughts!

And I was just tryin to have a laugh also!

Less hits on this the better! So I'm out!

Peace, be safe, light yourself up on the bike!!!

at1withmyself

cipo wrote: »

And as I said, it's pretty easy for an individual to come on to an interweb forum and just give a one sided edition of a story!

But that's what makes the web such a great place

It did sound like he tried to resolve the isue in the shop so fair play to him for coming on here and lettting the rest of us know of his expierence with the shop.

cojomo2

*****UPDATE******
I would just like to report back on this:

I have since contacted 2wheels.ie to advise them of my experience and to the fact that their on-line price list is still out of date.

I contacted one of the guys there and am very pleased with the outcome. and the response which I received.

The on-line price list has been out of date due to reasons beyond their control, however they have looked into it further and assure me the list will be updated very soon.

He apologised and was genuinely very concerned to hear that my first experience with them wasn't a particularly positive one.

He has also offered me a free service voucher which I think is a very nice gesture.

I genuinely think I must have just been unlucky with my experience, and am more than happy to give them another shot, and am confident that I will be well looked after.

So in summary, I'm very pleased with the outcome and can see why other reviews of 2wheels.ie here are so positive, and I though it important to update this to let others know.

Thanks.

EDIT: if a mod can explain how I can edit my OP just to point out that this issue has been resolved in a satisfactory manner. Also If the OP title can just be changed to '2wheels bike shop in Sandymount'

Beasty

cojomo2 wrote: »

EDIT: if a mod can explain how I can edit my OP just to point out that this issue has been resolved in a satisfactory manner. Also If the OP title can just be changed to '2wheels bike shop in Sandymount'

You can only edit within 48 hours of a post. I'll amend the OP as requested though

cojomo2

Beasty wrote: »

You can only edit within 48 hours of a post. I'll amend the OP as requested though

thanks, if you can get rid of the red thumbs down also,please do.

DirkVoodoo

Well, I already directed a friend not to spend his bike-to-work here on foot of the original incident. He has happily spent it all in Hollingsworth in Kilmacud.

Glad to hear it has been resolved but I don't think it is necessary to go editing the thread. They messed up on the customer service front and if anyone goes searching in future they will see what originally happened and how it eventually concluded.

No need to go taking a big eraser to the whole thing, just my 2 cents.

kona

funkyjebus wrote: »

they are legally obliged to give it to you for 15.

Sorry this is not correct.

Legally they can charge whatever they feel like, regardless of what the price is.

also,

The OP was informed the price was e20 and agreed to this and entered into a contract when he paid for the service.

Until you actually pay for something and are now in a contract with the seller, legally (such a overused word by people who dont have a notion) the seller is not doing anything wrong.

If you want to have a If, But or Maybe like all the other Legal experts , i suggest you research consumer law and in particular invitation to treat.

statman

hi Guys
I think the shop did the wrong thing originally.
However the judge of a good business is the way they handle a problem.
I think 2 wheels did this ,therefore I would imagine it would be a good place to go. I have no connection to the business or owner/s and have bought a bike as I live locally. It,s fair to mention these guys have consistantly donated buckets of there time and money to lots of good causes.
As a business owner I would hate to loose a good customer because of a bad
employee or one of experience . if you have never made a mistake yourself don't worry it will come.
If you have you know everybody deserves the chance to rectify it .