Windows XP: USB devices problem

watty

This is not a normal USB problem

Both 2 x builtin USB 1.1 ports and Dual PCMCIA card USB 2.0 Ports tested

What Works on USB on Windows XP Pro Sp3 Laptop:
Basic USB keyboards, loads of them
Any USB mouse
USB webcam
USB Creative Labs MP3/Soundblaster box (USB Sound card).
Any Memory stick
3 kinds of USB card reader, with SD Card, Sony MG stick or CF cards
USB hubs
USB to Archos 605
USB HDD enclosure, even with EXT2 and EXt3 format drives (I have extFS extender installed)
USB to E65 phone in Office mode or Storage mode
2 different still cameras, storage mode or Web Cam mode.
USB serial adaptors
USB Microchip ICSP gadget.

What is BROKEN

• One similar small USB keyboard to a USB only model (no PS/2 support) that works, has "multimedia features", i.e. Home, email, browser, webcam, audio mute, volume up down.

Works 100% via USB-PS/2 mouse adaptor plug
Works 100% on any other Windows XP laptop or desktop in USB mode, without any dialog boxes.
Detected but dialog box search fails to find driver
If correct driver (based on other XP machines) manually added, it won't "start"

• One USB DTT stick "multimedia / HID (remote control port)/BDA driver".

Works without dialog box on any other XP 32bit or Win7 64bit.
Dialog box pops up. Can't find Driver. Manual selection of Driver fails to start.

Common feature of failure to connect to pre-installed drivers
Devices detected, but installation fails.
Both involve Multimedia and HID and 3rd driver

I'm baffled. I even uninstalled the USB host ports and let them re-install as suggested by Technet.

Obviously some sort of enumeration service is missing and manual install fails because there is more than one driver used in an interconnected manner, which you can't do manually.

Any thoughts as to what is missing? The list of visible running services matches XP laptop that works. But not all are shown in services.msc

Capt'n Midnight

I take it it works on linux and you've looked up the ID from lsusb too (or through device manage but lots more clicks)

and removed hidden devices using http://support.microsoft.com/kb/315539

# At a command prompt, type the following command , and then press ENTER:
set devmgr_show_nonpresent_devices=1
# Type the following command a command prompt, and then press ENTER:
start devmgmt.msc

and also tried all USB ports - in the same way that USB 3G thingies can get snotty if you use them in a different port to the one they were installed in

so is there any difference if you run it through a USB Hub , try both 2.0 and 1.1 if you have them , also try a powered hub (even though it should make no difference on these types of devices)

watty

Tried built in ports and PCMCIA USB2.0 ports

The keyboard works perfect via PS2 adaptor in its PS2 mode. Even volume controls

It works on Linux. The keyboard works on at four othe XP machines. A very similar USB keyboard works (it has no extra media keys).

I'm fairly sure there is some missing XP component. Not a HW issue as any USB device that only uses "one" driver installs without dialog other than bubble in task tray if the drivers pre-installed.

The common factor to things that don't work is that they involve Standard windows multimedia + HID drivers (built in from seeing successful installs) + Some other device specific driver (keyboard, video graphs whatever).

The Device VIP etc in the "?" marked detected device are as per the XP machines that do work.

There is a log file that is created or updated when a USB device is detected. I forget the namr right now. But when I looked at it before the drivers all appeared to install and then roll back with a failure.

Possibly C:\windows\setupapi.log

[SetupAPI Log]
OS Version = 5.1.2600 Service Pack 3
Platform ID = 2 (NT)
Service Pack = 3.0
Suite = 0x0100
Product Type = 1
Architecture = x86
[2010/08/09 09:02:56 428.3 Driver Install]
#-019 Searching for hardware ID(s): usb\vid_04d9&pid_1203&rev_0280,usb\vid_04d9&pid_1203
#-018 Searching for compatible ID(s): usb\devclass_00&subclass_00&prot_00,usb\devclass_00&subclass_00,usb\devclass_00,usb\composite
#-198 Command line processed: C:\WINDOWS\system32\services.exe
#I393 Modified INF cache "C:\WINDOWS\inf\INFCACHE.1".
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.

...

This morning I accidently plugged in the keyboard before booting

[2010/11/09 07:55:40 420.3 Driver Install]
#-019 Searching for hardware ID(s): usb\vid_04d9&pid_1203&rev_0280,usb\vid_04d9&pid_1203
#-018 Searching for compatible ID(s): usb\devclass_00&subclass_00&prot_00,usb\devclass_00&subclass_00,usb\devclass_00,usb\composite
#-198 Command line processed: C:\WINDOWS\system32\services.exe
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.
[2010/11/09 07:56:03 220.2]
#-199 Executing "C:\WINDOWS\system32\rundll32.exe" with command line: rundll32.exe newdev.dll,ClientSideInstall \\.\pipe\PNP_Device_Install_Pipe_0.{B0725D11-0328-4C17-8BAA-9210259996EC}
#I060 Set selected driver.
#-019 Searching for hardware ID(s): usb\vid_04d9&pid_1203&rev_0280,usb\vid_04d9&pid_1203
#-018 Searching for compatible ID(s): usb\devclass_00&subclass_00&prot_00,usb\devclass_00&subclass_00,usb\devclass_00,usb\composite
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.
[2010/11/09 07:57:03 420.3 Driver Install]
#-019 Searching for hardware ID(s): usb\vid_04d9&pid_1203&rev_0280,usb\vid_04d9&pid_1203
#-018 Searching for compatible ID(s): usb\devclass_00&subclass_00&prot_00,usb\devclass_00&subclass_00,usb\devclass_00,usb\composite
#-198 Command line processed: C:\WINDOWS\system32\services.exe
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.

Unplugged it, realised to un-install I needed to plug it in again...

Plug it in

[2010/11/09 07:57:05 1652.2]
#-199 Executing "C:\WINDOWS\system32\rundll32.exe" with command line: rundll32.exe newdev.dll,ClientSideInstall \\.\pipe\PNP_Device_Install_Pipe_0.{1909E999-5AB9-444F-BD45-9A9A3BB140F6}
#I060 Set selected driver.
#-019 Searching for hardware ID(s): usb\vid_04d9&pid_1203&rev_0280,usb\vid_04d9&pid_1203
#-018 Searching for compatible ID(s): usb\devclass_00&subclass_00&prot_00,usb\devclass_00&subclass_00,usb\devclass_00,usb\composite
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.

manually uninstall in device Manager

[2010/11/09 07:57:04 260.2071]
#-198 Command line processed: "C:\WINDOWS\system32\mmc.exe" /s C:\WINDOWS\system32\compmgmt.msc
#-166 Device install function: DIF_REMOVE.
#I289 Removing device "USB\VID_04D9&PID_1203\5&1DD0ABF1&0&1".
#I048 Device removed.

OK.. I know that NO driver needs to be especially installed. The keyboard is detected and installed without intervention on other XP laptops (just task tray bubble). It creates 3 x driver entries as there are "hooks" to Multimedia, HID and Keyboard.

#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.

watty

example of Technika mouse plugged in to different port after uninstall

[2010/11/08 22:00:59 420.7 Driver Install]
#-019 Searching for hardware ID(s): hid\vid_093a&pid_2510&rev_0100,hid\vid_093a&pid_2510,hid_device_system_mouse,hid_device_up:0001_u:0002,hid_device
#-198 Command line processed: C:\WINDOWS\system32\services.exe
#I022 Found "HID_DEVICE_SYSTEM_MOUSE" in C:\WINDOWS\inf\msmouse.inf; Device: "HID-compliant mouse"; Driver: "HID-compliant mouse"; Provider: "Microsoft"; Mfg: "Microsoft"; Section name: "HID_Mouse_Inst".
#I023 Actual install section: [HID_Mouse_Inst.NT]. Rank: 0x00001002. Effective driver date: 07/01/2001.
#I022 Found "HID_DEVICE" in C:\WINDOWS\inf\input.inf; Device: "HID-compliant device"; Driver: "HID-compliant device"; Provider: "Microsoft"; Mfg: "(Standard system devices)"; Section name: "HID_Raw_Inst".
#I023 Actual install section: [HID_Raw_Inst.NT]. Rank: 0x00001004. Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [HID_Mouse_Inst] in "c:\windows\inf\msmouse.inf".
#I320 Class GUID of device remains: {4D36E96F-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#I063 Selected driver installs from section [HID_Mouse_Inst] in "c:\windows\inf\msmouse.inf".
#I320 Class GUID of device remains: {4D36E96F-E325-11CE-BFC1-08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "HID\VID_093A&PID_2510\6&A8651E6&0&0000".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [HID_Mouse_Inst.NT.Interfaces] from "c:\windows\inf\msmouse.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "HID\VID_093A&PID_2510\6&A8651E6&0&0000".
#I121 Device install of "HID\VID_093A&PID_2510\6&A8651E6&0&0000" finished successfully.

watty

The issue seems to be "composite" USB devices.

The TV tuner *does* install some parts and then fails
final fail message, rolls back to "?"
#W157 Default installer failed. Error 0xe0000228:
Composite device as it has IR remote control as well as BDA drivers.

P.S. this is nice tool http://www.nirsoft.net/utils/usb_devices_view.html

Why some USB keyboards can work and others don't
http://www.asyndetic.com/blog/2010/02/06/debugging-usb-device-installation-on-windows/

watty

Keyboard now works!

usb.inf was in "windows" instead of windows\inf

odd

Yet so many USB device *WOULD* install!

watty

USB DTT Stick installs with no dialogue (just task tray progress bubbles).
So problem was mysteriously moved usb.inf

It's amazing how many devices NOT affected!

Thanks Capt'n Midnight. It always helps trying to explain to someone else. Clarifies the the fault finding

megusta

I have the same problem. My USB keyboard have been recognized as USB Device. And problem has been resolved by copying of usb.inf to %windir%/inf.
Sorry for my english