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Problem with online moving house system

  • 02-11-2010 2:45pm
    #1
    StudentC
    Closed Accounts Posts: 292 ✭✭


    Hi

    I've just moved house, and tried to use the online system for changing account details. However, it looked for a four-digit meter number for the old address which I don't have (I only have the MPRN from a bill). I rang 1850 372 372 and the girl there said that the account at the old address has already been closed (by the letting agent I presume), so I should only need to enter the details of the new address / MPRN / metre readings. But I can't seem to bypass the 'old account details' part of the online system.

    Any suggestions?

    Thanks


Comments

  • #2
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi StudentC,

    If you PM me your old MPRN I will be able to get you the four-digit serial number from the meter (see here for where this ESB meter number is normally located).

    The online registration process should then run smoothly.

    Thanks,

    David.


  • #3
    StudentC
    Closed Accounts Posts: 292 ✭✭StudentC


    Just a thumbs up for ESB CS: David - sorted my problem promptly and efficiently.

    Thanks :)


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