So today I fried my iMac today...

alexlyons

I am truly devestated. I replaced the hard drive in it the other day, it went fine but was very noisy. So I opened it up to pad it and the hard drive, while still attached to the ables, fell and touched the logic board, instantly frying it. The computer had to be on for me to find out if the padding was working, hence the instant death.

I fought and negotiated with Apple for 4 months to get this machine as compensation due to many, many broken laptops. I got it and it has been my pride and joy ever since.

It hasn't really hit me yet, but in a way it has. I already started looking at Mac Pro's. I swore ages ago I'd never buy an iMac due to the lack of expansion, hence looking at Pro's. The budget will only allow for the base model but expansion is still much much better.

What I did today is tearing me up inside and I have to replace the machine.

What are the thoughts on the base Pro for aperture and other photography work? And thoughts on what I've done...

TechnoPool

did it taste good? cus everything taste's good fried

Sad Professor

Do you have Applecare? Are there any signs of physical damage?

alexlyons

No apple care, no signs of physical damage at all. It seems to be a very simple short.

Sure apple care wouldn't cover it any way....

stimpson

Bummer dude.

Mactivate in Blanchardstown do Mac repair. I'm sure they could give you an estimate at the very least.

As regards a MBP, they are a capable machine but I'd get a large external monitor and a Mac keyboard for any photo work.

Sad Professor

I think he means a Mac Pro. And a logic board replacement would be a pricey repair.

alexlyons

Been to Mactivate way to many times to count with all the other laptops that went through the house. Logic board for my iMac is around €800+. there is no way I'd out that money into 2 year old tech.

I have a MBP but am talking about the Mac Pro towers. I need a new desktop.

stimpson

Sorry. Just noticed you're not talking about a MacBook. I assume the Mac pro would be an excellent machine. Just upgrade hd and ram separately. Plenty of ram for photo work.

munzab

id be very doubtful someone is going to offer you 600 for one that's logic board is fried to be honest

which model is it?

http://cgi.ebay.co.uk/Intel-iMac-Aluminium-24-2-4GHz-logic-board-820-2110-A-/230490502165?pt=UK_Computing_Apple_Mac_Accessories&hash=item35aa4df415

Rulmeq

The GPUs are the weakest link in the Mac Pros, but they will be more capable than all but the highest end iMac

Sad Professor

I had a bad feeling the minute you started describing that desk/mount setup in the previous thread. I mean replacing the hard drive with the machine in a vertical position is hard enough, doing it again while the computer was still on was just asking for trouble. I don't mean to rub it in though, I know you must feel bad enough.

Anyway, if you were so inclined, you could always pop the old hard drive back in, get on to Apple, act clueless, and say the whole thing just failed out of the blue. Quote the Sales of Goods Act to them and, most importantly, remind them about your previous bad experiences.

alexlyons

Rulmeq wrote: »

The GPUs are the weakest link in the Mac Pros, but they will be more capable than all but the highest end iMac

A 1GB ATI card is going to destroy the 256mb that was in the iMac.

Sad Professor wrote: »

I had a bad feeling the minute you started describing that desk/mount setup in the previous thread. I mean replacing the hard drive with the machine in a vertical position is hard enough, doing it again while the computer was still on was just asking for trouble. I don't mean to rub it in though, I know you must feel bad enough.

Anyway, if you were so inclined, you could always pop the old hard drive back in, get on to Apple, act clueless, and say the whole thing just failed out of the blue. Quote the Sales of Goods Act to them and, most importantly, remind them about your previous bad experiences.

It was a risky manoeuvre, and I did it which went absolutely perfectly. Then it was a bit to noisy, so I opened it up when it was on and saw that the noise was being transferred to the whole frame and thus being amplified. I closed it up, got a few tips, and decided to put one or two pieces of foam around the drive. So I opened it up again and during the process, the drive fell. As I said, it had to be on to hear the noise.
Yes it was risky, yes it should have been off, but after doing it twice already I was happy enough. You're right in what you say, including about feeling horrible!!

Ham'nd'egger

Sad Professor wrote: »

I had a bad feeling the minute you started describing that desk/mount setup in the previous thread. I mean replacing the hard drive with the machine in a vertical position is hard enough, doing it again while the computer was still on was just asking for trouble.

Stall the bus for a moment.... Did I just read that he had the iMac on while replacing the hard drive?:eek::eek:

alexlyons

Hamndegger wrote: »

Stall the bus for a moment.... Did I just read that he had the iMac on while replacing the hard drive?:eek::eek:

ah no, I may come across as stupid, but I'm not that bad! the only reason the iMac was on was so I could hear how the little bits of foam changed the noise. The HD was always connected to the computer. I wasn't trying to replace the drive while the machine was on... that's a little bit below me

empirix

while i think you were stupid working with the imac powered on, however, can you not buy apple care warranty, i thought you could?? buy it and then wait a month and then report it as died, yeah its not honest but hey multinationals are scum:P

alexlyons

nope, its out of warranty so I can't buy applecare.

Also, as it was free, ie a gift, it doesn't fall under the sale of goods act, something i realised about an hour ago... I might still try

Ham'nd'egger

alexlyons wrote: »

nope, its out of warranty so I can't buy applecare.

Also, as it was free, ie a gift, it doesn't fall under the sale of goods act, something i realised about an hour ago... I might still try

You will find that Sales Of Goods applies to any product regardless of it's owner, Alex. A little over a year isn't enough to get out of a computer that has a comfortable indoors life. If this machine has been been the subject of service attention and warranty issues since it was purchased then your case will be that bit stronger so you should approach Apple ASAP armed with some facts; just be sure that the HD you fitted is 100% correct and able to work in the iMac and that you followed all instructions to the letter as this will be a prime area that you may fall down on.

PS Sorry about thinking you worked on it while having it turned it on:)

alexlyons

While the owner and/or length of time a product has been owned for doesn't affect the act (unless it's past a reasonable time), how the item was "purchased does matter"

Taken from here
If you receive the goods as a gift, you have no contract with the retailer and don't have the same rights. In practice, most retailers will oblige the user of the goods but this is a gesture of goodwill, not a legal requirement.

The iMac was a "gift" (gesture of goodwill in Apple's words) and therefore I have no real rights under the act.

Ham'nd'egger

alexlyons wrote: »

The iMac was a "gift" (gesture of goodwill in Apple's words) and therefore I have no real rights under the act.

Did money pass from somebody to Apple?

alexlyons

Hamndegger wrote: »

Did money pass from somebody to Apple?

Nope, it was a gift directly from apple to me

Greentree_uk

Hate to be a party pooper but discussions of fraud are surely against any boards rules. at the end of the day and I think alex realises he opened it, he broke it, it was in no way apple's fault and therefore should not be covered by any warranty. it may though be covered under accidental damage by your insurer.

whiterebel

Greentree_uk wrote: »

Hate to be a party pooper but discussions of fraud are surely against any boards rules. at the end of the day and I think alex realises he opened it, he broke it, it was in no way apple's fault and therefore should not be covered by any warranty. it may though be covered under accidental damage by your insurer.

About time someone said it. Surprised at some on here for their suggestions, TBH. Always struck me as a more honest bunch than normal here. Great for someone to run around The big "scum" multi, until they get fed up getting the piss taken on returns, and decide to be much more stringent. messing up genuine cases. Still Apple is acknowledged as one of the best CS companies out there, so why not f**K it up?

alexlyons

whiterebel wrote: »

About time someone said it. Surprised at some on here for their suggestions, TBH. Always struck me as a more honest bunch than normal here. Great for someone to run around The big "scum" multi, until they get fed up getting the piss taken on returns, and decide to be much more stringent. messing up genuine cases. Still Apple is acknowledged as one of the best CS companies out there, so why not f**K it up?

I saw the original of that and am intrigued as to why you took out the last line..

I've dealt with Apple CS more times than I care to count. I did count the hours on the phone once, and it hit around 50, and I wasn't on hold that much either. I pushed the boat with getting machines replaced instead of repaired, and I seriously pushed them when I started asking for a free iMac. To be fair, they agreed, and it went through a lot of senior management, so it was a genuine case.

Right from the outset I've stated it was out of warranty and entirely my fault, and my very first reaction when it happened was "sh*t, this is going to be expensive"

I completely acknowledge also, that I definitely reacted to some comments in the wrong way, and said posts are edited. It's always been above board in my head, and always will be.

whiterebel

alexlyons wrote: »

I saw the original of that and am intrigued as to why you took out the last line..

I've dealt with Apple CS more times than I care to count. I did count the hours on the phone once, and it hit around 50, and I wasn't on hold that much either. I pushed the boat with getting machines replaced instead of repaired, and I seriously pushed them when I started asking for a free iMac. To be fair, they agreed, and it went through a lot of senior management, so it was a genuine case.

Right from the outset I've stated it was out of warranty and entirely my fault, and my very first reaction when it happened was "sh*t, this is going to be expensive"

I completely acknowledge also, that I definitely reacted to some comments in the wrong way, and said posts are edited. It's always been above board in my head, and always will be.

Yes, you're right, I should have left it as was. I was crediting you for your honesty, until I saw "I might still try", with me missing the smiley. I realise now the spirit in which it was said.