Lying to Apple

michellegavigan

Hi a friend of mine dropped her iphone 4 , which is less than 2 months old on the wooden floor in her sitting room, it has a tiny slight crack which is barely visible to the eye.

The problem is the home buttons are all frozen, if she rings Apple and explains that the home buttons are frozen without telling them it fell will she get away with it, the phone is spotless with no scratches apart from the slight crack.

the reason im asking is she rang a company in Dublin to get it fixed and he said they usually take the phones back and more often than not , dont even check them.

also as the phone is only 2 months old would that be a plus.


thank you for replies in advance!

guil

she should send it back anyway, worst case scenario they will say they want x amount to fix it

The Big Gig

Have you tried doing a reset by holding home and sleep together for about 6 seconds or even restoring in iTunes. I'd give that a go first.

guil

The Big Gig wrote: »

Have you tried doing a reset by holding home and sleep together for about 6 seconds or even restoring in iTunes. I'd give that a go first.

i was gonna suggest that but i dunno what they mean by ''the home buttons are frozen''

michellegavigan

The Big Gig wrote: »

Have you tried doing a reset by holding home and sleep together for about 6 seconds or even restoring in iTunes. I'd give that a go first.

yes we did try that and we also restored it! what i mean is the main buttons at the bottom of the screen ie phone messages and ipod!

i guess the touch sensitive pad thing is gone!

PCPhoto

be prepared for a "shock damage" response...and shock damage isnt covered by warrantee

michellegavigan

well what about if she gets mad and totally denies it was ever dropped! and that its her 1st apple product an all that bla bla!

u can only see the crack if u hold it under light!

aidan_walsh

The phone will be inspected for physical damage, and will be sent back if the crack isn't disclosed before it is sent.

PCPhoto

its quite possible that the internal parts might show a bigger crack .... so if/when they open it up and return saying ..... it had a crack - possibly due to a fall.

lying makes baby jesus cry

whiterebel

michellegavigan wrote: »

well what about if she gets mad and totally denies it was ever dropped! and that its her 1st apple product an all that bla bla!

u can only see the crack if u hold it under light!

Don't you think the manufacturer may have some idea if its been dropped by the damage done to it?:rolleyes:

Als76

I think you should lie about it and if they discover the crack say it must have been done when it was in transit. Whats the worse than could happen?

EPM

Als76 wrote: »

I think you should lie about it and if they discover the crack say it must have been done when it was in transit. Whats the worse than could happen?

Someone from Apple happens to be reading this forum and now knows to look out for something...

michellegavigan

my friend was just wondering what to do and also i didnt give her name
and she has found a company in dublin who are going to fix it for her so she said she is not going to take the risk after the feedback here.

that is why we asked before ringing apple!

thank you all for the replies.

Savage Tyrant

Is it insured for theft? *shrugs* Just asking.

micks

michellegavigan wrote: »

Hi a friend of mine dropped her iphone 4 , which is less than 2 months old on the wooden floor in her sitting room, it has a tiny slight crack which is barely visible to the eye.

The problem is the home buttons are all frozen, if she rings Apple and explains that the home buttons are frozen without telling them it fell will she get away with it, the phone is spotless with no scratches apart from the slight crack.

the reason im asking is she rang a company in Dublin to get it fixed and he said they usually take the phones back and more often than not , dont even check them.

also as the phone is only 2 months old would that be a plus.


thank you for replies in advance!

Dependant on house insurance it may be covered under that.

whiterebel

Savage Tyrant wrote: »

Is it insured for theft? *shrugs* Just asking.

Yes, maybe she could contribute to everyone's insurances going up due to false claims......:rolleyes: