Notice: FSA GOSSAMER BB30 SERIES CRANKS &#8211 Customer Alert!

Gerryman

Hi all i found this info on BB30 cranks when i started having problems with my new bike.So was wondering if anybody has any more info on it.I am sending my bike Cannondale Six Carban back to the shop for repair. http://forums.roadbikereview.com/showthread.php?t=223568#post2956763




Join Date: Aug 2009
Posts: 91 Notice: FSA GOSSAMER BB30 SERIES CRANKS &#8211 Customer Alert!

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Didn't really know where to post this so move it to the right place if
nessesary... Just got this e-mail.
Notice: FSA GOSSAMER BB30 SERIES CRANKS &#8211 Customer Alert!

Dear valued Performance Customer:

FSA has informed us of a dangerous situation. The FSA Gossamer BB30
series cranks on these bikes may have been damaged during
installation. The bikes are:

2010 Fuji Roubaix ACR 1.0 (item #30-2148)
2010 Fuji Roubaix ACR 2.0 (item #30-2149)
2010 Scattante CFR Comp (item #30-2657)
2010 Scattante CFR Comp Shimano 5700 (item #30-3336)
According to our records you purchased one of these bikes from
Performance Mail Order or from one of our stores. If so, STOP RIDING
IT IMMEDIATELY! These FSA Gossamer BB30 series cranks can fail and you
may be injured.
FSA is working with the Consumer Product Safety Commision (CPSC) and
has submitted a corrective action plan. We expect it to be approved in
7 to 10 days. Once the plan is in place, we will contact you with
instructions.
We are sorry for the inconvenience and we will work hard to make the
process as easy for you as possible.

Thank you for your cooperation.

Sincerely,
Gaynor Collester
Supervisor, Product Support
Performance, Inc.
919-933-9113

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08-26-2010 #2
frdfandc
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Posts: 2,008 The recall also affects the Fuji ACR 3.0 as it too has
the Gossamer BB30.

Make sure to check the serial numbers. If the serial number on the
NON-DRIVE SIDE ONLY crank arm starts with a 10b, 10c, or 10d, the arm
is included in the recall. Do not ride the bike. If its none of those,
then the crank arm is ok.
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08-26-2010 #3
Nick09
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Posts: 91 Do you know exactly what is wrong with them? I was riding
mine yesterday, and noticed some major noise coming from somewhere
down there.I though it was my sensors hitting the magnets.

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08-26-2010 #4
frdfandc
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Posts: 2,008 The non drive side arm was overtightened, causing a
crack in the retaining ring inside the crank arm, where the retention
bolt pushed down against to tighten up the crank arm. I'm a mechanic
at a Performance, and we had one come of on a customer during a test
ride. Shortly thereafter, received the recall notice.
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Last edited by frdfandc : 08-26-2010 at 02:26 PM.

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08-26-2010 #5
Nick09
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Posts: 91 Any idea of how they might go about fixing it? Do they just
loosen the screw, or do you think they will replace something?

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08-26-2010 #6
Optimus
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Posts: 102 This recall affects all bikes w/ the BB30 correct? I have
a C'dale w/ the BB30, and the serial number starts w/ 10C.

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08-26-2010 #7
biken
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Posts: 25 Quote:
Originally Posted by frdfandc
The recall also affects the Fuji ACR 3.0 as it too has the Gossamer BB30.

Make sure to check the serial numbers. If the serial number on the
NON-DRIVE SIDE ONLY crank arm starts with a 10b, 10c, or 10d, the arm
is included in the recall. Do not ride the bike. If its none of those,
then the crank arm is ok.

I've got a new Motobecane Cross Pro that has the FSA Glossamer
crankset. The non-drive side starts with 10C....... What should I do?
Is this one of the ones listed in the recall?

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08-26-2010 #8
Optimus
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Posts: 102 Where can you find more info about this, nothing's coming
up on google.

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08-26-2010 #9
frdfandc
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Posts: 2,008 With the recall, give FSA a call or stop in at your LBS
where you purchased the bike. They should have the same information.

As of right now, there hasn't been an approved repair/fix that has
been authorized by the CPSC. My educated guess is an updated crankarm,
but it could also be a complete crankset as well.
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08-26-2010 #10
Argentius
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Posts: 11,369 Quote:
Originally Posted by Optimus
This recall affects all bikes w/ the BB30 correct? I have a C'dale w/
the BB30, and the serial number starts w/ 10C.

Sounds like it is related to installation torque, more than the crank...
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Last edited by Argentius : 08-26-2010 at 02:48 PM.

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08-26-2010 #11
Optimus
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Posts: 102 My LBS does not have any info as of yet. However, FSA
stated to have my shop give them a call in regards, they need to pulll
the left crank arm and measure the width. The fix, he's suggesting is
a new crank arm, if the specs are out of range.

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08-26-2010 #12
frdfandc
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Posts: 2,008 Quote:
Originally Posted by Argentius
Sounds like it is related to installation torque, more than the crank...

Yes, its an installation error. The non-drive side crank arms were
over tightened at the factory.
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WellTed

I have a cube agree pro with same crank and when I stand up on the pedeals theres a clicking noise. Just wondering what problems you had with yours gerryman? or if anybody else?

Gerryman

WellTed my bike is carban and most people will tell you that a noise could come from anywhere on the bike and it will sound like the bottom bracket.But in my case i changed everything wheels peddles and the knocking noise still came mostly after about 30km in to my cycle.The Crank is usually in the 11 O'clock position on both sides.If i sit down or stand the noise is still there

CheGuedara

Is your leg or crank arm clipping/brushing the front derailleur cable after it exits the derailleur - seen that one on a club mates bike before, just flicks the cable enough for it to make a little click sound - annoyed the hell out of him till I spotted it

Gerryman

i was cycling up hill slowly and looking down at the cranks and nothing was interfering just that knocking creeking sound even if im in the large or small ring.The bike is boxed and heading back to the shop today so ill she what they have to say.