help need badly with my laptop

whitemocha

hi can someone please help me before i crack up
my charger broke on my laptop and my compamy sent me out a new one however when i am charging the screen stays black

its charging fine but i cant do any work i have to turn it off to charge and then turn it back on without the charger plugged in to be able to use it


PLEASE HELP MEEEEEEEEE:mad:

hearny

Sounds odd.

Is it the backlight that is going off, try shining a light on it to see if you can see a feint picture on it.

Could be just a power saving mode setting.

If the computer is powered up while plugged in does the screen display bios etc. if so at what point does it go blank.

What OS do you have, and what make / model number

whitemocha

thanks for the reply its a toshiba satellet pro and i can barely see the screen not completly black but not bright enough to see it if you know what i mean

i have put the brightness to the highest and changed the power mode to normal


what is bios?????

for instince i will have the laptop on and when i plug the charger in the screen goes black even when i take the charger out it wont work i have to power down my laptop fully and then switch it back on

hearny

The bios screen is the first one you see when you boot up.

Turn off the laptop, plug it in and start up you should see toshiba info before any windows logo.

Is it bright at this stage or is it dim from the start.

hearny

Look for the blue icons indicating brightness, hold Fn (usually bottom left of the keyboard) and try to increase the brightness.

whitemocha

hiya thanks for that i have my screen as bright as possible

a black screen with toshiba comes up first on the bios flickers for 2 secs and then black

Quandary

It sounds like they sent you the wrong power cable. Check the voltage on he sticker on both the old one and the one they sent you to see if they are the same...

Also it might be worth taking the battery out completely and trying it on the new charger without the battery - this worked for me before...

Best of luck

whitemocha

hi

i have checked to chargers both the same

CaSCaDe711

Doubt this is the reason, but check your Power Profiles, the screen may be set to be on lowest brightness when you laptop is plugged in.

hearny

Post the full part number or model number.

Do you have access to another power supply to test it (A Universal Charger for example).

Although the power ratings match with the 2 adapters you have the actual output may be different.

hearny

Where are you based.

The Satellite Pro isn't enough info on the model number to help.
Look at the labels underneath for a part number.
It could be a known issue with the machines.

whitemocha

the model is TOSHIBA SATELLITE PRO A200
MODEL = PSAE4E-04600WEN

I have 2 universal chargers both are doing the same

i am based in dublin