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Amazon call centre employee?.....

  • 12-10-2010 2:59pm
    #1
    will.in.cork
    Registered Users, Registered Users 2 Posts: 144 ✭✭


    Hey everyone,

    Has anyone worked for Amazon in the capacity of a call centre employee?

    The rate of pay is better than minimum wage and your task is to deal with customers having problems with using their accounts on Amazon etc. Has anyone heard anything about the Amazon company here in Ireland?

    Thanks.

    W.


Comments

  • #2
    pow wow
    Closed Accounts Posts: 5,288 ✭✭✭pow wow


    A girl I work with now used to work there. What do you want to know?


  • #3
    will.in.cork
    Registered Users, Registered Users 2 Posts: 144 ✭✭will.in.cork


    pow wow wrote: »
    A girl I work with now used to work there. What do you want to know?

    Great. Can you ask her;
    - What was the company like to work for?
    - Why she left?
    - What she thought of the place?

    Cheers.

    W.


  • #4
    pow wow
    Closed Accounts Posts: 5,288 ✭✭✭pow wow


    Ok so we were talking about it today and she said as far as Amazon go, it's much like any other call centre in that the conditions are no better or no worse. However, the work itself is the reason she left. She put it like this: no-one ever calls to say 'hey thanks for my book' so essentially every call is a complaint or query from customers who don't understand how Amazon works (and are thus unimpressed that said book hasn't arrived the next day).

    She liked the crowd she worked with and the offices are nice but she said she'd never go back because every single call is someone with a problem (as opposed to balance or account enquiries that might make up a good chunk of your calls in a bank or cable tv call centre) and that it wears thin pretty quick.


  • #5
    Skyuser
    Closed Accounts Posts: 1,680 ✭✭✭Skyuser


    What does she expect, people phoning her up to thank her for a book arriving so quickly and tell her she's doing a great job.


  • #6
    pow wow
    Closed Accounts Posts: 5,288 ✭✭✭pow wow


    Skyuser wrote: »
    What does she expect, people phoning her up to thank her for a book arriving so quickly and tell her she's doing a great job.

    Not at all and in fact if you read my post you'll see that I related that to the nature of other call centres and how you might get more general enquiries 'what's my balance?', 'has my payment cleared?' as opposed to 'it's been two days where's my book - in the UK they get them next day', 'I don't care if Super Saver delivery, it's been 72 hours and my book isn't here!!' etc.

    I can see the difference between the industries used above (i.e. order fulfillment versus financial services) as a former call centre worker and I know which one I'd choose.


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