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problem with windows xp netbook

  • 11-10-2010 9:55pm
    #1
    stoves1
    Registered Users, Registered Users 2 Posts: 227 ✭✭


    when i switch on my windowsxp netbook it gives me the various users icons, but when i select one with password etc the screen goes to show a blank windows back ground with no icons, yet the cursor for mouse is operating, but cant use pc, i would appreciate help on this please, by pressing ctrl alt del windows task manager comes up, but after that i'm stuck.


Comments

  • #2
    hearny
    Registered Users, Registered Users 2 Posts: 953 ✭✭✭hearny


    Not so much of a fix but it might be a work around.

    When you press Ctrl+Alt+Del and get the task manager click file -> run
    type explorer.exe and click run

    you should get your icons etc. back

    let me know if you do and I will help fix the real issue.


  • #3
    stoves1
    Registered Users, Registered Users 2 Posts: 227 ✭✭stoves1


    many thanks for your reply,when i put in explorer.exe in create new task, it says it cannot find it, yet if i put a web address into the task it will go on web any other ideas pls,this seems to have all happened since i got a virus 2 wks ago.


  • #4
    hearny
    Registered Users, Registered Users 2 Posts: 953 ✭✭✭hearny


    Out of interest try again this time entering:
    C:\Windows\explorer.exe
    in the box.

    Do you have access to an external CD drive and a windows XP disk or is there a recovery partition on the netbook. (If there is send me on the model number of the netbook)


  • #5
    stoves1
    Registered Users, Registered Users 2 Posts: 227 ✭✭stoves1


    many thanks hearny, tried C:\Windows\explorer.exe but to no avail, tried for recovery partition by pressing ctrl+F12 on start up (dell notebook) again no success, i do not at present have access to an external cd drive or windows xp disk but will look for these and comr back to you. this may take a few days. again thanks for your help


  • #6
    hearny
    Registered Users, Registered Users 2 Posts: 953 ✭✭✭hearny


    If you have a USB pen drive then you could try to get ubuntu installed on it.

    You will have to format the pen drive so make sure you take a backup of it first.

    You should then be able to boot ubuntu and restore the missing explorer.exe (Obviously there may be more files missing but this will be a start)

    Go to http://www.ubuntu.com/desktop/get-ubuntu/download and follow the instructions

    I will send you the explorer.exe and you can restore it to the C:\Windows folder
    PM me your email address if you want me to send it


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