UPC Guide

**Vai**

Anyone else having terrible problems with the guide in the last few days? It freezes as soon as I press guide.

djimi

Had that problem with my standard digital box alright. Plugged it out, left it for a few minutes and plugged it back in again and it sorted it.

**Vai**

Yeah Ive tried that, usually plug it out at night anyway, seems to work in the evenings but not during the day.

Saint_Mel

Yep, its worse than useless at the moment.

vandammaged

what box are you using ?

the big silver box ?

if so they freeze all the time.

ring ntl customer care 1908 and tell them your tv freezes and the box keeps restarting all the time.

Tell them that and they will send a guy out to check it and they will replace the box.

Make sure you ask him for the small box instead your entitled too it

**Vai** wrote: »

Anyone else having terrible problems with the guide in the last few days? It freezes as soon as I press guide.

**Vai**

No its the new box, the small black one.

vandammaged

really feck.

they them the same decription I told you.

Tell them your box is restarting and freezing all the time.

And they will send out a guy for free to check the connection and tell them u want too replace the box cause this can;t continue.

I had them out 3 times,

they I got them to give me the small black box no problems since.

**Vai**

I find it almost impossible to communicate with them but yeah I suppose I should complain. Only reason I havent so far is coz every time I get angry enough to call them it starts working again!

vandammaged

just call them I had to change 3 different boxs till i got the black one,

no problems since.

all you have to say its the box restarted and freezes all the time

once you say them words they will call out for free

**Vai** wrote: »

I find it almost impossible to communicate with them but yeah I suppose I should complain. Only reason I havent so far is coz every time I get angry enough to call them it starts working again!