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MAGNET: power levels problem

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  • 27-09-2010 2:48pm
    #1
    B0rG
    Registered Users Posts: 465 ✭✭


    About two or three weeks ago my magnet speed went up from usual 5Mbit to 8Mbit. Needless to say I was happy for a while and decided not to think about UPC upgrade, as they've been busy calling me. However on Thursday or Friday it went down back to previous 4Mbit.

    When comparing power levels from previous days I've noticed:

    2010.04.26
    output power: 12 Db
    SnR Margin: 6.2


    2010.09.27
    output power: 0.6
    SnR Margin: 2.4

    The question: is it to correct to assume that Magnet has lowered down the power level on my line and that resulted in service going down from 8Mb to 4Mb?
    Tagged:


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    #2
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    B0rG wrote: »
    About two or three weeks ago my magnet speed went up from usual 5Mbit to 8Mbit. Needless to say I was happy for a while and decided not to think about UPC upgrade, as they've been busy calling me. However on Thursday or Friday it went down back to previous 4Mbit.

    When comparing power levels from previous days I've noticed:

    2010.04.26
    output power: 12 Db
    SnR Margin: 6.2


    2010.09.27
    output power: 0.6
    SnR Margin: 2.4

    The question: is it to correct to assume that Magnet has lowered down the power level on my line and that resulted in service going down from 8Mb to 4Mb?

    We dont actually power the line, the power source is the power from the customers home.

    Would you like me to look into the line?


  • Options
    #3
    B0rG
    Registered Users Posts: 465 ✭✭B0rG


    Magnet: Rory wrote: »
    We dont actually power the line, the power source is the power from the customers home.

    Would you like me to look into the line?

    Yes, Rory, please do. The system ticket no is 224780.


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